Customer Service Medical Records
Resume:
SABRINA
FORD
************@*****.***
Greenville, GA 30222
Online Digital Resume
Customer service oriented professional, backed by 2+ years of medical administrative experience. Well-organized, able to prioritize duties and manage time in multi-task environments. Adapts to new challenges and ideas and able to develop rapport with diverse populations. Experienced with medical records, data entry, and knowledge of office procedures and equipment. Safeguards patient's right to privacy by making certain only authorized personnel have access to medical information. Pays close attention to detail with focus on accuracy and thoroughness. Follows policies, procedures and guidelines to ensure consistent quality. Authorized to work in the US for any employer PROFESSIONAL SUMMARY
WORK HISTO RY
InComm - Remote Customer Service Representative
09/2021 - 01/2023
Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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Provided primary customer support to internal and external customers.
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• Recommended products to customers, thoroughly explaining details. Developed community reputation through commitment to customer satisfaction and strong client relationships.
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Provided information regarding charge accounts and loyalty programs.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.
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Educated customers about billing, payment processing and support policies and procedures.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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• Maintained up-to-date knowledge of product and service changes. Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
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SKILLS
• KEY QUALIFICATIONS
• Medical Administrative Assistant
• Medical Terminology
• Patient Processing
• Patient Registration
• Medical Billing
• Medical Records Management
• Release of Information
• Introduction to ICD-10-CM
• Coding
• HIPAA Compliance
• Anatomy & Physiology
• Pediatrics
• Electronic Health Records
• EHR / EMR
• Greenway
• Computer Information Systems
• Medical Transcription
• Office Accounting
• MS Office / MS Word
• Medical Laws & Ethics
Pathophysiology for Medical
Office
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• Principles of Management
Building Customer Trust and
Loyalty
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• Issue and Complaint Resolution
• Call Documentation
• Understanding Customer Needs
Courteous with Strong Service
Mindset
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Responding to Difficult
Customers
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Calm and Professional Under
Pressure
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• Upbeat and Positive Personality
• Customer Data Confidentiality
• Inbound and Outbound Calling
• Answering Customer Questions
Ultimate Medical Academy
2017
Associate of Science degree:
Health Sciences
Skills Accounting (Less than 1 year),
Billing (Less than 1 year), Coding
(Less than 1 year), EHR (Less than 1
year), medical records (2 years),
Machine Operator (4 years)
Additional Information
Greenville High School
Greenville, GA • 05/2008
Diploma
EDUCATION
Archway - Picker/Packer
Newnan, GA • 05/2019 - 08/2021
M.A. Industries - Machine Operator/Assembler
04/2018 - 03/2019
Moe's Southwest Grill - Cook
LaGrange, GA • 01/2017 - 04/2017
Hanil-E-Hwa - Machine Operator
LaGrange, GA • 08/2015 - 12/2016
Primetime Pediatrics - Medical Secretary
Newnan, GA • 03/2013 - 06/2015
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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• Pickand pack gifts cards accordingly to the order. Scanned packages and boxes and moved to loading dock for shipment.
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Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
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Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
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• Scan paperwork and cards for order and pack it.
Operated foam table, inserting pins and hooks into Kason foam block parts.
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• Prepare food according to established guidelines
• Communicate effectively with staff members
• Uphold safety rules and follow opening and closing procedures. Set up and operated the line in order to produce product that met quality specifications
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• Ensured that correct clips were installed on automotive doors Performed quality checks at least once each hour and recorded results
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• Managed the Daily Quality Inspection Report.
Answered telephone, directed calls, and scheduled appointments, surgeries, and medical consultations
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• Operated office equipment, such as voice mail messaging systems Prepared reports, invoices, financial statements, case histories, correspondence and medical records using word processing, spreadsheet, and other software applications
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Maintained medical records, technical library, and correspondence files
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Greeted visitors, ascertained purpose of visit, and directed to appropriate staff
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• Compiled and recorded medical charts, reports, and correspondence Received and routed messages and documents, such as laboratory results, to appropriate staff
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Transmitted correspondence and medical records by mail, e-mail, or fax
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Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
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Contact this candidate