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Administrative Assistant Customer Service

Location:
Petersburg, VA
Salary:
70000
Posted:
July 11, 2023

Contact this candidate

Resume:

NIKKI LAWRENCE.PH.D

Petersburg, VA ***** · 757-***-****

Email · adx8u2@r.postjobfree.com

With over 17 years of work experience in various areas as an administrative assistant and other Positions. I have provided support to managers, other employees, and office visitors by handling a variety of tasks to ensure that all interactions between the organization and others are positive And productive.

EXPERIENCE

JULY 2022- PRESENT

HR GENERALIST, SIGMA.BAR-S FOODS

● Completes full cycle recruitment, including but not limited to, posting positions, interviewing and selection. Ensures onboarding and ongoing Talent & Culture administrative processes are completed timely and accurately.

● Investigates employee relations and workers' compensation issues in collaboration with Talent & Culture Management. Presents recommendations and ensures documentation is complete.performance reviews

● Administers employee engagement programs

● Conducts employee on-boarding/orientation and off-boarding/exit interviews. Compiles reports, analyzes trends and makes training recommendations.

● Facilitates both formal and informal employee and management training programs. Ensures administrative processes are completed timely and accurately.

● Completes regulatory reporting, including but not limited to, EEO-1, OSHA 300/301, workers' compensation and unemployment. Ensures administrative processes are completed accurately and timely.

● Mentors and trains Talent & Culture Administrator and/or Administrative Support roles

● Assists employees, vendors or other customers by answering questions related to Talent & Culture processes, procedures and services.

● Stays current on the latest industry technologies, trends and strategies. MAY 2022-JULY2022

HR COORDINATOR, CRANEMASTERS

● Coordinate the employment process by ensuring background, drug screening, and required DOT physicals have been completed and meet company standards, ensuring proper HR, payroll and benefits paperwork and electronic enrollments have been completed by new hires, entering new hires I-9 into the E Verify system and creating and maintaining employee electronic files.

● Coordinating the new hire orientation process.

● Entering employee data into HR systems.

● Coordinating employee job specific training (E-rail, Telogis, etc.) and assisting employees as needed.

● Monitoring and maintaining driver qualifications files.

● Assist with recruiting to include assisting Talent Acquisition Specialist in the creation of job postings, sourcing candidates using various methods, conducting phone interviews, coordinating interviews and preparing offer letters.

● Aid with benefits enrollment process by reviewing new hire enrollments and ensuring proper online completion, helping with annual enrollment process and verifying accuracy of benefits bills.

● Coordinate exit interview process for departing employees.

● Develop communications for HR related programs.

● Assist with government compliance reporting (state new hire, EEO/VETS, Title VI).

● Participate in select compensation surveys.

● Aid with coordination of wellness programs.

● Develops and tracks HR metrics.

● Provide general administrative support for HR group to include creating documents, scanning, copying, filing, etc

AUGUST 2021-MAY 2022

HR ANALYST, HILL PHOENIX

● Respond to internal and external HR related inquiries or requests and provide assistance

● Redirect HR related calls or distribute correspondence to the appropriate person of the team

● Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met

● Liaise with other departments or functions (payroll, benefits etc.)

● Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.

● Assist supervisors in performance management procedures

● Schedule meetings, interviews, HR events etc. and maintain the team’s agenda

● Coordinate training sessions and seminars

● Perform orientations, onboarding and update records with new hires

● Produce and submit reports on general HR activity

● Assist in ad-hoc HR projects, like collection of employee feedback

● Support other functions as assigned

● Payroll and Garnishments

JUNE 2020 –JUNE 2021

CREDENTIALING SPECIALIST, SHELTERING ARMS INSTITUTE

● Handles all Credentialing SPARA/VCU through CCVS and other Sites

● Obtaining information for Joint Commission

● Complete all CCVS packets

● Directly report finding to CNO/CMO

● Hold Medical staff Executive Committee meetings & take minutes/creates Agenda

● Patient experience surveys

● Hand Hygiene Surveillance

● Dictum health Training – Owned the provider process

● Dialysis surveys

● Kept clean record of all CME/CE for NP,MD,DO,PA

● Update all licenses and DEA for physicians

● Report Findings to BOM

● OPPE/FPPE

● Create and implement Policies, Projects for Residents

● Work with VCU Staff on credentialing PM&R as well as other admin IE-Richmond Nephrology,

● Earnest Foot and ANKLE, Internal Med Department

● Monthly Training in NPDB-Administrator

● Monthly MSEC Review with CMO

● Handles all hospital wide provider E-Voting

JULY 2016 TO JUNE 2020

NETWORK RELATIONS SPECIALIST, CORVEL INC

● Provide customer service, answering all inbound and completing outbound calls

● Monthly CRPB reports and meeting with branches

● Reset username and passwords

● Open enrollment with benefits (health, dental, and vision /STD.LTD)

● Discuss benefit term information when contracts end as well as call various companies to assist if benefits were not correctly imputed.

● Assisted with payroll questions and inquiries

● E-verified trained with I9's on corporate projects. Responsible for assisting with onboarding

● Walk through of system, troubleshooting as well as working with recruiters and CAS to input mileage as

● well as scheduled time

● Worked with systems Bullhorn, PeopleSoft Oracle, Benefit solver Companies in resolving Benefits

● issues (Cigna, United health care, Fidelity, Aneta, Unum,) EDUCATION

FEBRUARY 2015

BACHELORS OF THEOLOGY, NEWBURGH SEMINARY

MARCH 2018

MASTERS/ CHRISTIAN COUNSELING, NEWBURGH SEMINARY

MARCH 2022

PH.D/CHRISTIAN COUNSELING, NEWBURGH SEMINARY

CERTIFICATES

● Medline University -Patient Safety Increasing Awareness) 8/26/2020

● Soar Online-Behavioral Health Module (risk of human Trafficking) 8/31/2020

● Medline University-Interact 3(key strategies for implementing and sustain the interact quality

● improvement program) 8/31/2020

● Health Streams-Safe Patient Handling 101 9/23/2020

● Health streams-COVID -19 FREE OFFERING (Revenue Cycle Brief) Telehealth 9/23/2020

● NAMSS- NPDB 101 TELECONFERENCE 9/23/2020

● Medline University-(continuing Nursing Education) Fall Prevention 8/25/2020

● NAMSS- Webinar Presentation (National Practitioner Data Bank Attestation 11/18/2020

● nThrive Education- Revenue Cycle Brief: Quick or Virtual Patient Registration Options -8/26/2020

● nThrive Education- Advanced Billing & Reimbursement: Telehealth 8/26/2020

● Health Streams- Family Support: The Impact of Critical Illness on the Family 8/26/2020

● Medline University - Cultural Awareness in Healthcare 8/24/2020

● Heath Streams- COVID-19: Safety in the Workplace 8/24/2020

● Health Streams- Skin Tear Management and Prevention 12/2/2020



Contact this candidate