Skin Care Customer Service

Elizabeth Murray

[Clermont, Fl] [908-***-****] [adx8ti@r.postjobfree.com]

Integrity-driven and hardworking Licensed Medical Spa Aesthetician and skin care consultant with a 15+ years of experience in building trust and rapport with patients. Assess patient skin care needs and goals, develop effective care plans, and provide a range of spa and medical treatments that consistently exceed client expectations. Leverage effective communication, interpersonal, and patient consulting skills to address patient concerns and capitalize on cross-selling opportunities to drive growth in a highly competitive industry.

Professional Experience

BiroVenus Medical Spa Little Silver, NJ

Esthetician February 2014 – Feb 2022

●Conduct assessments, make recommendations, and treat patients according to skin type, condition, and individual goals and provide a range of services including botox, fillers, and liposuction

●Leverage knowledge and experience to develop products for a skincare line for Dr. Park Avenue

●Surpass expectations by providing IPL, hair removal, skin rejuvenation, and photo facial treatments

●Recommend and create pre and post-operative skincare treatment plans to improve client outcomes

●Deliver exceptional customer service in a fast-paced and high-volume environment, resolve customer issues using advanced problem-solving skills, and maintain a clean, safe, and hygienic environment

Integrated Medicine Alliance, Dr. Wayne Braendle, MD Red Bank, NJ

Skin Care Consultant/Esthetician May 2009- Nov 2014

●Conducted patient assessments and advised patients daily on a variety of services including photo facial and skin rejuvenation treatments, hair removal, chemical peels, and microdermabrasion treatments

●Strategically scheduled appointments which reduced wait times and maximized patient flow

●Trained team new skin care consultants in sales techniques and product knowledge

●Created and implemented treatment plans to achieve the patient’s skin care goals

●Administered a range of skin care treatments including facials, made product recommendations, and instructed clients on skincare routines

●Increased the client base by organizing and managing special events annually in the New Jersey area to raise awareness of the services provided at the clinic

Nordstrom Short Hills, NJ

Skin Care Consultant/Esthetician June 2005 – Sept 2011

●Cultivated and enhanced relationships with clients and discussed and performed treatments

●Capitalized on cross-selling opportunities to drive sales of retail products

●Managed special events annually to introduce new product lines to customers to boost retention rates

Additional Experience

Stanley Schnall, MD/Dermatology Associates Skin Care Consultant/Esthetician

Robert Glasgold, MD/Plastic Surgery Practice/Ellen Lange Skin Care Skin Care Consultant/Esthetician

Georgette Klinger Skin Care Consultant/Esthetician

Core Competencies

Customer Service, Client Satisfaction/Retention, Customer Relationship Management, Rapport Building,

Skincare Treatment Plans, Microdermabrasion, Chemical Peels Facials/Specialized, Post Surgery Skincare,

IPL Hair Removal, Skin Rejuvenation Treatments, Laser Hair Removal, Male/Female Waxing, Body Sculpting,

Eyebrow Arching, Skin Care Chemistry/Ingredients, Botox Experience, Makeup Application, Medical Scheduling, Retail Sales, Product Demonstrations, Communication/Interpersonal Skills, Critical Thinking, Organizational Skills

Education/Certifications

Skin Care Consultant in Esthetics Diploma, Christine Valmy International School of Esthetics & Cosmetology

Licensed Skin Care Consultant, NJ/NY/FL Esthetician License Cosmetology License

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