Gerald Squires

Hard working focused individual

Arecibo, PR

adx8su@r.postjobfree.com

+1-516-***-****

Authorized to work in the US for any employer

Work Experience

Sr. Call Center Associate

Infosys BPM - Aguadilla, PR

November 2022 to Present

Receive incoming calls for precertification processing Re-route misdirected calls to correct department or facility Assist members/providers initiate intake, or advise on the status of request previously initiated Provide information regarding the necessity of requested/required documentation Provide all callers with the best customer service experience Housekeeper/Houseman

Grand/Sugar Beach Resort - Traverse City, MI

July 2020 to October 2020

Room cleaning and guest assistance

Guest relations

Common area maintenance – interior and exterior

Laundry room attendant

Driver - Temp

L & M Construction - Statesville, NC

October 2019 to November 2019

Drove various vehicles requiring a commercial driver's license both class A and B Highway/local traffic control

Adhered to state and local traffic control laws

Hospitality Associate

HSS STAFFING SOLUTIONS - San Juan, PR

July 2019 to October 2019

Customer relations/assistant

Customer assistance

Pool care

Room cleaning/service

Cook

Houseman

Client Relations Specialist

Atlantic Energy - New York, NY

August 2018 to September 2018

Sales and customer relations and retention

Direct marketing

B2B marketing

Customer service

Account management and assistance

Call center account manager/representative

Collection Shield 360 - Flushing, NY

November 2015 to May 2016

In/outbound call center representative handling upwards of 100+ calls daily to prospect/advise/intake/ and sign on clients for credit repair.

Daily follow-ups with clients for credit, personal information, credit reporting agency and any inquiry updates

Daily account updates

Administrative Assistant/Typist

GLM Consult and Art - New York, NY

March 2015 to May 2015

Received dictation directly from the owner in response to various communications received from outside sources

Did various office filings, art downloads and any required and requested clerical tasks Answered and directed incoming calls, faxes, mail and e-mails and outbound calls as required Maintained office equipment such as copier, printer and limited computer programs Did company deposits, mailings, and personal errands as requested Office Manager - Executive/Administrative Assistant - Bookkeeper -Customer Service

Tech Security and Communications - New York, NY

May 2014 to February 2015

Maintained all department records, files, bills, etc. Ordered all office equipment and supplies

Placed all trouble calls/placed orders for updates of any equipment Dispatched jobs and maintained communications throughout the day with technicians Completed all office administrative tasks including bookkeeping, AR/AP, reconciliations, GL, weekly payroll, collections and billing

Created and generated correspondence, spreadsheets and reports Maintained customer satisfaction and client relations Responsibilities included arranging daily work schedules for technicians Answered and directed incoming calls, faxes, mail and e-mails Handled company owner's personal matters - Car, traffic violations, hearings, thank you letters, charitable donations, etc.

Customer Service and Office Assistant

Various temporary agencies - New York, NY

June 2008 to May 2014

Maintenance of all department records, files, bills, etc. Ordered all office equipment and supplies

Placed all trouble calls/placed orders for update of any equipment Set travel arrangements as needed for company personnel Conducted collection and payment reminder calls

Completed all office administrative tasks

Created and generated correspondence, spreadsheets and reports as required Coordinated calendars, set travel arrangements, scheduled special events and other company functions Solely responsible for arranging daily work schedules to maintain continuous and effortless work flow Resolved all aspects of customer issues

Answered and directed incoming calls, faxes, mail and e-mails for various departments Delegate relations

Delegate relations

The M&A Advisor - Forest Hills, NY

November 2007 to May 2008

Researched and created potential client lists for upcoming events Contacted potential and existing clients to solicit sales for upcoming events Created and customized new and pre-existing lists to match criteria for invitations for events sponsored by the company

Managed various databases for events sponsored and hosted by company Registered clients online and via phone for events Registered participants that attend events and build relationships with attendees Performed various administrative and office support functions as necessary Conducted follow up calls with current and potential clients prior to and post events that were sponsored by the company

Education

None in Video game art and design

Art Institute of Pittsburgh - Charlotte, NC

July 2009 to February 2010

Commercial Driver's License (CDL)

Class A

Expires: May 2025

State: SC

Skills

• AUTOCAD (2 years)

• DREAMWEAVER (1 year)

• EXCEL (10+ years)

• Call Center (2 years)

• Bilingual (Less than 1 year)

• CSR (5 years)

• Customer Service (10+ years)

• Microsoft office (10+ years)

• Office Management (3 years)

• Photoshop (2 years)

• Illustrator (2 years)

• Office automation (10+ years)

• Office Administration (7 years)

• Graphic Design (3 years)

• Customer Relations (10+ years)

• Shipping And Receiving (3 years)

• Quickbooks (10+ years)

• Outlook (10+ years)

• Management (5 years)

• Scheduling (10+ years)

• Marketing (1 year)

• Sales (2 years)

• Billing (10+ years)

• Clerical Experience (10+ years)

• Data Entry (5 years)

• Filing (10+ years)

• Microsoft Word (10+ years)

• Training (8 years)

• Inventory (10+ years)

• Organizational Skills (10+ years)

• Time Management (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Excel (10+ years)

• Accounting (5 years)

• Schedule Management Software applications: PC & Mac Platforms Unprecedented managerial and administrative qualifications Excellent customer service and creative skills with excellent management relation skills Proven ability to prioritize workloads, complete deadlines and analyze situations and resolve problems effectively

• Cooking Experience (Less than 1 year)

• Hospitality Experience (1 year)

• Events Management (10+ years)

• Pool Maintenance (1 year)

• Salesforce (1 year)

• B2B Sales (Less than 1 year)

• Presentation Skills (5 years)

• Adobe Creative Suite (1 year)

• Bookkeeping (3 years)

• English (10+ years)

• Customer Service (10+ years)

• Administrative Experience (10+ years)

• Microsoft Powerpoint (10+ years)

• Microsoft Office (10+ years)

• Telecommunication (5 years)

• Guest Relations Experience (3 years)

• Medical terminology

• Phone etiquette

• Communication skills

• Analysis skills

Military Service

Branch: Navy

Rank: E5

February 1987 to May 1997

Telecommunications department supervision and operation Commendations:

Sea service, (2) battle E

Certifications and Licenses

CDL Class A

September 2019 to May 2025

Assessments

Delivery Driver — Expert

March 2020

Interpreting instructions, reading maps, and solving problems. Full results: Expert

Call Center Customer Service — Highly Proficient

March 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Scheduling — Proficient

March 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Customer Focus & Orientation — Proficient

June 2020

Responding to customer situations with sensitivity Full results: Proficient

Sales: Influence & Negotiation — Highly Proficient June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Customer Service — Highly Proficient

June 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Mixology certificate

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