Customer Service Front Desk
Resume:
Kaylie Perez
Team oriented Young professional with 10+ years of experience dealing with costumer
Columbus, OH
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Multi-talented, versatile young professional with 6 years' experience in highly-effective conflict resolution and
persuasive communication techniques. Hardworking and reliable with excellent attention to detail. Adept at
operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed
expectations and maximize customer satisfaction. Offers expertise in money handling. Excels at building
customer loyalty and repeat business. Enthusiastic about supporting business success. Authorized to work in the US for any employer
Work Experience
Server/Waiter
Voodoo Restaurant - Miami Beach, FL
June 2022 to August 2022
• Ensured diners had a positive experience at voodoo food establishments by exhibiting excellent customer service
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
Assistant Manager
NuLa Entertainment - Miami, FL
August 2019 to August 2022
NuLa entertainment is a Music production company
Social media marketing
A & R
• Managed a group of employees and Artist
• Oversaw day to day Itinerary operations
• Coordinated, arranged and led sales Emails
• Provided excellent customer service to all Customers and Artist in a timely manner Hostess
Voodoo restaurant - Miami Beach, FL
June 2022 to June 2022
• Coordinated seating and organized reservations
• Greeted customers
• Accommodated and managed private parties
• Upheld a high standard of customer service
• Cleaned and prepared tables
• Monitored training of new employees
After extreme focus and memorizing the menú I upgraded to a waitress Line Cook
Fire side kosher restaurant - Monsey, NY
October 2016 to May 2019
Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Marinated food items according to the provided instructions and recipes. Assisted in the preparation of menu items such as steaks, burgers, and sandwiches. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Gave every customer immediate and undivided attention. Emphasized fast, friendly customer service.
Utilized hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.
Checked on guests to ensure satisfaction with each food course and beverages. Waitress
Fireside kosher Restaurant - Monsey, NY
February 2017 to May 2018
• Ability to remain calm and professional with difficult customers.
• Attentiveness
• Positive attitude
• Multitasking
• Good memory
• Active listening skills
• Greeting guests and taking drink and food orders.
• Staying attentive to the needs of guests in the dining area.
• Delivering food from the kitchen to the guests.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests. Sales Associate
Against All Odds Inc - Nyack, NY
January 2016 to October 2017
Developed and executed sales promotions.
Drove customer feedback to deliver management information for corrective action. Guided customers in choosing items which reflected personal style and shape. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sought opportunities to up-sell and add-on additional merchandise. Organized and displayed items in visually appealing manner. Assisted customers with product selection, sales, and returns. Front Desk Receptionist
Interim Health care Inc - Nanuet, NY
September 2015 to January 2017
Entered all data into computer.
Resolved customer problems by investigating issues, answering questions and building rapport. Processed an average of 50 transactions each day in a timely manner. Answer phone calls/ Emails
Schedule customer appointment
Assisted with scheduling nurses for patients
Establish a friendly working environment with peers Data entry
Hair Stylist
Hair Salon - Spring Valley, NY
January 2015 to March 2016
Followed laws and regulations by adhering to legal protocols for complete and consistent compliance. Successfully booked appointments to allow sufficient time for all services requested. Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
Sanitized all tools, followed all safety standards and kept salon clean and safe. Increased sales by distributing business cards in and outside of the salon. Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Education
High School Diploma
Rockland Community College - Suffern, NY
2017
Spring Valley High School - Spring Valley, NY
Skills
• Cash (5 years)
• Cash handling (5 years)
• Excellent communication skills (6 years)
• Team player (5 years)
• Experienced (6 years)
• Kitchen Staff (3 years)
• Hair Styling (5 years)
• Host/Hostess
• Front Desk (3 years)
• Serving Experience (3 years)
• Food handling
• Food preparation
Languages
• Spanish - Fluent
• English - Fluent
Additional Information
Skills
Reading comprehension skills Excellent communication skills Customer- and service-oriented Cash handling accuracy Verbal/written communication Accurate money handling Written and oral communication skills Outgoing personality Team player mentality Listening skills
Money handling Ability to mediate disputes
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