Customer Service Front Desk
Resume:
Ivellise Perez
Philadelphia, PA *****
adx8s1@r.postjobfree.com
Work Experience
Medical Receptionist/Front Desk
AFC Urgent Care - Willow Grove, PA
January 2023 to Present
• Certified to perform Urine Drug Tests (DOT and NON DOT)
• Checking patients insurance
• Experience using Navinet and Pear Portal
• Using Docutap system
• Using Experity system
• Using EMR system
• Handling multiple phone lines
• Handling up to 50-100 patients a day
• Filing and scanning patients paperwork
• Medical Scheduling and taking patients information
• Checking for copays and deductibles
• Cleaning/disinfecting contaminated areas daily
• Sending E-mails as needed or requested
• Scheduling app
T-Mobile Sales Representative
T-Mobile - Warrington, PA
February 2022 to November 2022
1. Key holder
2. Open/closing store
3. Selling
4. Clean store
5. Customer service
6. Money handling/cashier
7. Fix tech issues
8. Trainer
Caregiver/Aid
Alpha Home Care - Philadelphia, PA
May 2020 to February 2022
1. Bathing
2. Feeding
3. Taking patients to appointments
4. Make sure patients take their medicine
5. Buying necessities for patients
Sales Associate/Cashier/Customer Service
Skechers - Philadelphia, PA
August 2019 to August 2020
Front desk Receptionist/ Office assistant
Worldwide Evangelistic Ministries - Philadelphia, PA January 2019 to February 2020
• Providing general administrative support to colleagues to ensure tasks are completed correctly according to company guidelines and as efficient as possible.
• General office duties such as filing and invoicing.
• Assist with coordinating daily job assignments.
• Data entry utilizing Microsoft Office (Excel and Word)
• Communicate with clients and vendors via email (Microsoft Outlook) and telephone.
• Maintain files in an orderly and timely manner.
• Composing form letters and reports as necessary to fulfill customer inquiries and deadlines.
• Scheduling meetings
Education
Currently in school for in Medical Assistanting
American Institute - Cherry Hill, NJ
June 2023 to Present
High school or equivalent in Diploma
Calvary Christian Academy - Philadelphia, PA
August 2015 to August 2019
Skills
• Organizational Skills
• Hardworking
• Dependable
• Motivated
• Determined
• Willing to try/learn new things
• Food Service
• Cashiering
• Sales
• Caregiving
• Home Care
• Senior Care
• Host/Hostess
• Restaurant Experience
• Cleaning Experience
• Customer service/speaking on the phone
• Communication Skills
• Cash Handling
• Food Preparation
• English
• Cooking
• Teaching
• Serving Experience
• Typing
• Leadership
• Customer service
• Time management
• Microsoft Word
• Office Management
• Personal Assistant Experience
• Microsoft Outlook
• Data entry
• Event planning
• Microsoft Powerpoint
• Medical receptionist
• Computer skills
• Front desk
• Office experience
• Medical scheduling
• Medical records
• Administrative experience
• Medical terminology (1 year)
• EMR Systems
• Patient Care
• Insurance Verification
• Medical Billing
• Medical Office Experience
• Multi-line Phone Systems
• HIPAA
• Triage
• Vital Signs
Certifications and Licenses
DOT/NOT DOT Drug Screen
April 2023 to Present
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