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Customer Service Process Improvement

Location:
Kent, OH
Posted:
July 11, 2023

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Resume:

Operations Management

Production, Shipping & Receiving Supervision

Recognized throughout career for being a visionary production leader leveraging in-depth knowledge of the marketplace and the manufacturing landscape to significantly increase revenue and operational efficiency. Seeking an Operations Management position in Production to apply energetic capabilities where a proven ability to communicate effectively and a determined focus on success and time management skills will play a vital role.

Core Competencies

Results-driven with exceptional practical judgment and memory for details with skills in developing process improvement, lean manufacturing, and team management directives. Expertise in lean management with extensive scope of responsibility and a proven track record of delivering optimal results in a high growth environment that exceeds operational goals and yields measurable outcomes. Goal-oriented, flexible, team-minded with ability to achieve on an independent basis.

Highly motivated, solid performer, analytical, results-oriented professional skilled in developing and implementing new ideas.

Key Strengths

Plant Supervisory Skills

Certified Tow Motor Driver

Safety Administration

Business Process Improvement

Proactive Work Ethic

Excellent Decision Making Skills

Customer Service

Training & Development

Professional Work Experience

OLYMPIC STEEL, Bedford Hts., OH

General Foreman – Dover Facility - Dover, Ohio (2007 – 2016)

●Controlled the plant operations and supervised the activities of 40 staff workers.

●Supervised and directed all employee disciplinary and training programs, safety programs, and plant improvement projects.

●Approved purchased requests, conducted pre and post installation tests, and reported irregularities in the systems to the concerned authorities.

●Implemented new policies and safety standards; instructed staff and visitors to follow the protocol.

●Interviewed and appointed new staff and conducted periodic assessments to identify requirements for the staff.

●Developed a very skilled working force and reduction of poor performing employees.

●Monitored daily output, employee attendance, technical issues, and addressed and resolved all problems faced by the staff.

●Prepared daily, weekly, and monthly reports regarding all the plant activities.

●Responsible for the liaison between the customer, sales, and manufacturing for selected accounts by managing the logistics sources to achieve on time delivery to customers daily.

●Participated in weekly conference calls with Corporate to share information that may need immediate attention and to rectify the situation and eliminate any potential miscommunication.

●Responsible for end of year cycle counting inventory, ensuring inventory is properly accounted for and documented via tracking.

Chad Butcher Page 2 of 2

Foreman – Laser Operation (2005 – 2007)

Trained and supervised all new workers on the operation of Laser Equipment.

Insured that material meets the specified acceptance criteria outlined by customer’s specifications.

Troubleshoot equipment failures and implement resolutions and repair techniques.

Responsible for creating safe operating procedures on laser cutting equipment.

Ensure shipments are processed accurately and in a timely fashion.

Supervisor – Order Fulfillment (2002 – 2005)

Responsible for delegating manpower to achieve production goals.

Coordinate the process of staging and consolidating plant production in accordance with projected releases. Received Olympic’s “Award of Excellence” for creating this process.

Interacted with management and production representatives to resolve technical and scheduling problems eliminating costly delays in material deliveries.

Direct contact with trucking companies for adjustment and coordination of shipment schedules.

Foreman – Temper Mill Operation (1996 – 2002)

Responsible for meeting production and shipping quotas.

Supervised 14 workers in production, processing and shipping procedures.

Assisted in material equipment facilitation.

Held weekly safety meetings outlining standard safety operation procedures.

Inspected finished material to determine if it met quality standards.

Education/Training/Awards

High School Diploma

Trained in Six Sigma Lean Management

Microsoft Word, Excel, PowerPoint

Award of Excellence

Chad Butcher

PH: 330-***-**** 29 Tudor Lane; Kent, OH 44240 adx8rk@r.postjobfree.com



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