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Customer Service Assisted Living

Location:
Indianapolis, IN
Posted:
July 11, 2023

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Resume:

Gea Renee Vezina

*** ***** **** **

East Bethel, MN 55005

Cell: 763-***-****

Objective-

To be employed at a facility that uses my Nursing and Business, Administrative Background in a variety of different settings and provides great customer service for their customers and or patients.

Qualifications Highlights-

●More than 23 years of experience in nursing, homecare and maintaining an ongoing communication with my clients and professional staff. Strong Medical/Surgical and Oncology nursing skills.

●Excellent case assessment, appeal strategies, deadline maintaining and timeline maintenance skills. Utilization Review experience, HEDIS experience.

●Outstanding computer application skills and program software and business background skills applicable to any position. Experienced with Eclipsys, Spring Software and Epic for medical charting.

●Experienced in home care, triaging, hospital experience and insurance documentation, ordering and prior authorization of DME equipment and updating new client referrals. Coding (ICD 9 and 10), claims reimbursement.

●Strong verbal and written communication skills. Strong case management skills for insurance reimbursement and billing.

Employment-

March 2018 – September 2020 R&M Welty, Inc., LPN Care Manager

Managing five group homes with clients with mental illness, ranging from schizophrenia to bi-polar, etc. Medication setup and ordering, documentation on status and setting up medical appointments. Training of CPR to staff and medication administration training for staff.

June 2017-present, LPN

Providing home care as a independent contractor as a Licensed Practical Nurse performing extended hours shifts.

January 2018 – June 2018 UCare, Hedis Review Nurse (Remote)

Reviewing clients’ charts and diagnosis for HEDIS reimbursement for insurance. Checking electronic charts for reimbursement and correct diagnosis for the year.

July 2018-Nov 2018 Guardian Angels Elim Homecare and Hospice, Clinical Liaison

Doing sales and marketing with various clients in NW territory to obtain new referral sources for home care and hospice. Doing blood pressure clinics and diabetic education at various assisted living facilities.

Jan 2017 - June 2017 United Health Care, HEDIS Asst. (Remote)

HEDIS chart review for Mountain Time zone, working remotely from home for spring project.

Jan 2016 - Dec 2016 Payer Relations Specialist, Regency Hospital Company

Performing prior authorization for upcoming patients at a long-term care hospital setting. Working with various insurance payers for payment of hospital stay.

Sept 2013 – August 2016 LPN, Copperfield Assisted Living

Providing supervision of home care staff and also medication set up for patients. Training of staff for med administration. Medication ordering, MD visits. Training of staff and supervision. Monitoring ADL’s, new orders. Monitoring alcohol and withdrawal status.

Feb 2013 – October 2014 LPN, Anoka Metro Regional Treatment Center

Providing care to mentally ill clients on various units and all age ranges. Medication adminstration and psych management. Supervision of TMS Staff (Med Asst). Up keep of new Medication orders and notation of counseling visits. ( Fill in shifts, part time)

January 2008- Feb 2013 LPN, Community Liaison/Admin Asst, Intrepid USA

Providing customer service to various geriatric clients with COPD, Dementia, Diabetes, etc. Providing homecare and medication setup, wound treatments and education to staff for cares. Education programs for seniors on Diabetes, CHF, COPD and Blood Pressure clinics at various Assisted living Facilities. Daily ADL's and med monitoring and administration. Also providing marketing for future clients at various TCU. Intake of new clients, billing, coding, prior authorization and case management. Chart maintenance and uploading information. Prior authorization for DME equipment. Computer database maintaining and review of patient history for documentation with client via phone onto computer and insurance authorization. Working with mental health patients and alcohol withdrawal patients. Resolving customer issues via phone and team work with other departments in company. Leadership role for homecare staff. Setting up respiratory equipment and CPAP equipment.

Sept 2006- January 2008 LPN, School District 11-Bridge Program

Filling in for Dst. 11 Bridge program with development disabled students. Monitoring medications, vital signs, suctioning, feeding, and toileting. Updating status in day program chart and monitoring para- professional with their students.

June 2002- Sept 2005 LPN, St. Anthony Health Center And Assisted Living

Administering narcotic medications and general meds, management of medical staff, documentation of charts and wound status and urology status and evaluation, performing orders per MD. Monitoring patients on a TCU and pain management. Updating MD per protocol for facility and daily assessments of residences in LTC and covering AL phone calls to Chandler Place for emergency and assisting med setups and documentation. Managing PCA staff and monitoring cares.

June 1999- July 2004 LPN, Mercy Hospital

Providing patient care on a Med/Surg/Oncology floor and also working on the Cardiology Floor. Assisting with wound management for various ortho patients/Oncology patients, pain management, and conscious sedation. Assisting with cardiac procedures. Administering medications, injections, IV maintaining and peripheral insertion and central line assistance with insertion, performing phlebotomy, working with various patients with variety of diagnosis, COPD monitoring and respiratory assessment. Treatments to various surgical sites per MD order and daily ADL's. Charting on eclipses program. Monitoring cancer patients and maintaining pain management. Daily GI and monitoring and working with GI procedures. Assisting on various other floors where I was floated (Ex: Labor and Delivery, ICU step-down). Working with ENT Doctors at Mercy professional building, rooming patients, chart documentation, assisting with procedures, medication ordering.

1995-2000 Account Support Representative Manager (Target Corp.) and Collection Rep. Dayton Hudson

Providing customer service for all stores in United States in check authorization for clearance of checks in Target Stores. In 1997, moved to a collections position at Dayton Hudson and doing collections for Target credit cards and also Dayton credit cards and setting up payment arrangements and closing of accounts.

1992-1995 (Cashier and Stock and Setup) Target Store, Coon Rapids

Cashiering on front end, stocking and produce and shelve setup for store with advertising.

Education-

1997-1999Anoka- Hennepin Technical College, Licensed Practical Nurse

1995-1997North- Hennepin Community College, Business, Sales/ Marketing Degree

References given on request….



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