Frances Gonzales, CAM, CPO, COS

* ****** ***** ***. ** Bayonne NJ, 07002 904. 219.4491 adx8qv@r.postjobfree.com

Objective: To obtain a position with an emerging company where my skills, and education can be utilized to my fullest potential.

Summary of Qualifications:

•Proven Leadership skills

•Excellent Computer application skills

•Excellent Interpersonal skills

•Excellent Customer Service skills

•Excellent Organizational skills

•Certified Apartment Manager

•Certified Professional of Occupancy

•Fluent in Spanish

Experience:

Property Manager II

City Crossing Apartments

Jersey City, NJ

January 2020 - July 2022

Property Manager

Heritage Village At Elizabeth

Elizabeth, NJ

March 2014 - October 2019

Site Manager

Lafayette Senior Living Center, Barbara Place Townhouses, Glenview Townhouses

Jersey City, NJ

March 2010 to November 2012

Certified Apartment Manager

Southwood Apartments

Jacksonville, FL

February 1999 to October 2008

•Reviewed and monitored daily operations of multifamily properties.

•Adhered to company policies and procedures.

•Ensured compliance with codes, regulations and governmental agency directives.

•Maintained contact with tenants and management to ensure reliable relationships.

•Managed capital improvements projects.

•Implemented ideas to maximize operating efficiency and financial performance.

•Prepared weekly and monthly reports.

•Recruited, hired, trained, motivated, and evaluated personnel.

•Investigated and resolved customer concerns and complaints.

•Provided excellent customer service.

•Detailed oriented and organized.

•PHA, Section 8, LIHTC, Hope VI and Market programs.

•Ability to work independently, as well as, a team setting.

Real Estate Agent

Century 21 Sav-A-Lot Realty

Brooklyn, NY

February 1996 to December 1998

•Listed/sold homes and coops.

•Built client and customer database.

•Handled real estate transactions from beginning to closing.

•Rented commercial space.

•Provided high volume of customer service.

Office Manager

Great American Brokerage

New York City, NY

July 1992 to February 1996

•Handled all administrative duties for commercial real estate office.

•Searched for restaurant locations.

•Answered incoming inquiries and scheduled appointments.

•Managed CEO’s calendar, planned events, meetings, and travel arrangements.

•Provided high volume of customer services to existing and new clients.

•Accounting practices provided through QuickBooks software.

Certifications:

Certified Apartment Manager

Certified Professional of Occupancy

Certified Occupancy Specialist

Education:

B.B.A. in Business Administration - Pace University, New York

Computer Skills:

Property management software, Rumba, Skyline, Yardi, and Onesite. In addition to, WordPerfect, Microsoft Windows, Word, Excel, and QuickBooks tax software.

Professional Memberships:

First Coast Apartment Association, National Apartment Association, Jacksonville Housing Authority, New Jersey Apartment Association, Jersey City Housing Authority, National Affordable Housing Management Association, Irem

REFERENCES AVAILABLE UPON REQUEST

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