Objective
A commercially savvy and motivational leader with a proven track record of success seeking to use years of experience to deliver exceptional results. I am able to work independently and as part of a team.
Work Experience
Somnitect Studio 03/2020– Present
New York, NY ( remote position )
Moderator/Social media specialist/Tech support
• Structuring and moderating online forums, streams, and chat rooms with up to 300 users, ensuring that all content complies with guidelines
• Representing the company in a professional and positive manner when communicating with users who had posted inappropriate content; successfully diffused hostile situations
• Streamlined the moderation process by implementing automated reporting features
• Reported any trends or patterns observed in user behavior to superiors; helped develop new policies based on findings, which led to a decrease in rule-breaking behavior
• Spearheading a team of 10 moderators to review an average of 500 pieces of user- generated content per day
• Publishing promotional and marketing content to a variety of platforms, and engaging with fans and followers
• Measuring results by tracking metrics and insights on each platform
• Answering user inquiries and technical troubleshooting
• Transcribing podcasts and other audio content to allow accessibility and inclusivity Ubiqus 03/2018 – Present
New York, NY ( remote position )
Proofreader/Transcriptionist
• Work is done within many different fields of transcription including general medical, pathology, legal, corporate, academic, webinars, podcasts, and all manners of entertainment media etc.
• Timecoding
• Verbatim or edited for clarity at client’s request
• Various formatting done at client’s request
TG Transcripts NYC 02/2016 – 06/2023
New York, NY ( remote position )
Proofreader/Transcriptionist
• Same day turnaround
• Maintaining a high level of accuracy with special attention paid to detail to match the original audio
• Timecoding
• Editing done with attention paid to client’s needs for correct grammar and syntax
• Transcripts consistently completed with utmost accuracy ZeroChaos 06/2015 – 07/2017
New York, NY ( remote position )
Search Engine Evaluator
• Internet analysis/quality assurance and categorizing as per client’s guidelines.
• Evaluated search results and provided feedback to improve search algorithms
(Further detail would violate NDA)
Broken Records Magazine 04/2008 – 05/2015
New York, NY ( remote position )
Editor / Writer/ Photographer/Graphic Designer / Manager
• Responsible for coordinating interviews and photo-shoots
• Shot live events and performed photo editing/retouching
• Hiring, training, and managing a diverse staff of interns both face to face and virtually
• Created promotional material to help drive sales revenue
• Duties also included layout and design of content, as well as the direction of web design and print production
• Conducted interviews and wrote articles based on same with emphasis on narration and journalistic integrity
Skills
Management
• A quality-oriented
professional with
demonstrated excellence
in team leading, problem
solving, and client rapport
• Coordinates tasks with high
standards for quality and a
focus on client satisfaction
• Outstanding communication
skills. Interacts with clients,
staff, and management of
all levels
Proficiencies
• MS Word
• Excel
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• Print preparation
• Photography
• Photo editing and
restoration
• Promotional advertising
• Social media moderation
• Community management
• Content moderation
• User experience
• Customer service
• Research
Education
College of Staten Island
Psychology
Tottenville High School
Art major
References and expansive work history available upon request CANDICE WANCA
adx8qs@r.postjobfree.com