Service Representative Customer
Resume:
Melissa Rushing
************@*****.***
Kansas City, MO 64128,
Summary
I take pride in providing a positive overall customer experience, showing empathy and good communication skills. I'm passionate and patient with a good sense of humor, team player, can manage on my own and able to handle myself when under pressure.
I take pride in providing a positive overall customer experience, showing empathy and good communication skills. I'm passionate and patient with a good sense of humor, team player, can manage on my own and able to handle myself when under pressure.
Work experience
Convey Health Solutions - Lenexa, KS
CSR - Customer Service Representative - January 2022 to May 2023
-I go above and beyond to assist members, by placing orders, filing grievances-and resolution grievance, replace cards, and assist with website issues. filing mail orders
Cashier/Cook/Assistant Manager
Lutfi's Fried Fish North - North Kansas City, MO
Lead Cashier - March 2001 to November 2022
- I cashier, cook, and help with scheduling. I greet the customers, keep the facility clean and stocked. I handle customer complaints, assist with cooking as needed.
Patient Service Representative
Patient Service Representative
Maximus - Kansas City, MO
June 2019 to August 2021
-Collect Preferences for Veteran, Call providers to schedule/verify Veterans appointments, Call the VA to check status of SAR that provider submitted or an referral that needs to be uploaded to TriWest system. Make sure that I have assisted/helped the Veterans out in every way possible. Thank the Veteran for their services and take them extra steps to make sure the Veteran gets off the phone feeling like what they problem they called about is solved. Reminding the Veteran of their appointments.
C Newton Inc - Riverside, MO
Lead Cashier- June 2014 to August 2020
Greet customers entering establishments.
Receive payment of all methods, refunds.
Count money in cash drawers at the beginning and ending of shifts to ensure that amounts are correct, Establish or identify prices of goods, services and tabulate bills using calculators, cash registers, or optical price scanners. Assist with duties in other departments of the store
Maintain clean and orderly checkout areas and complete other general cleaning duties
USA 800/Kansas City - Kansas City, MO
October 2016 to April 2018- Customer Service Representative
As a customer advocate, I primarily respond to inbound calls in the areas of sales, customer service, or technical support for our clients. I answer calls for EBT Benefits in several states, Jpay, Injury Helpline, Cancer Society, etc I answer a lot of calls.
The Whole Person - Kansas City, MO
April 2016 to June 2017- Adult Care Worker
Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures
Oversee day-to-day group activities of residents in institution
Observe and discuss meal preparation and suggest alternate methods of food preparation
Inform tenants of facilities, such as laundries or playgrounds
Angie's Child Care - Kansas City, MO
April 2002 to January 2014- Lead Child Care Provider
Teaching different morals to everyday living
Kept records on each individual child
Perform / assist with daily cleaning duties
Education
EARLY CHILDHOOD CERTIFICATE LEVEL B in EARLY CHILDHOOD DEVELOPMENT
Kansas City Kansas Community College - Kansas City, KS
January 2021 to December 2023
Skills, Caregiving, Food Handling, Toddler care, First aid, Cooking, Telemarketing, Stocking
Meal Preparation, Childcare, Senior care, Supervising experience, Cash handling
Assistant manager experience, Home Care, Cleaning Experience- Commercial cleaning
Shift management
Do you want to add any of these skills?
Certifications and licenses
CPR Certification,
First Aid Certification
Food Handler Certification
Contact this candidate