I am responding to the position that you are recently hiring qualified candidates for. I have a solid background as well as a plethora of experiences that will enable me to fulfill the required skills as a Representative. I am a results-based leader with the ability to guide as well as follow others in demanding circumstances. In the past I have worked at senior levels in roles that have required great attention to detail and high levels of accuracy. With my recent employer I am primarily responsible for carrying out routine secretarial duties, welcoming visitors to the office, directing calls and logging information onto internal systems. I am self- motivated, hardworking, and determined to succeed. As indicated on the enclosed resume, I have the credential that will allow me to be a valuable asset to your company. In addition to my course work, I have the following accomplishments and coordination experience:

• Knowledge of relevant software computer applications and equipment.

• Proficient with MS Office Suite, Microsoft 7, Microsoft 8, POS Systems, SalesForce

• Word, Power Point, Excel, Publisher, Outlook

• Adobe Photoshop, PhotoshopCS3 Extended, Flash CS3, Online and Stromberg, QuickBooks

• Demonstrated proficiency in typing and grammar accurate 75 WPM

• Data Entry Terminal (PDT, Mainframe Terminal), Spreadsheet Software (Calc, Excel, etc.)

• Develops test software in any or all of the following languages: Labview, C++, Visual Basic, Automated X-ray Inspection, HP3070, HPVEE.

Thank you for your time and consideration, and I look forward to speaking with you very soon. Sincerely;

Ericka A. Pernell

Enc.

2218 Greenhouse Road Houston, Texas 77084

Ericka A. Pernell adx8pg@r.postjobfree.com Cell: 832-***-**** CAREER OBJECTIVE

Secure a position that will enable me to use my strong customer service background, communication and interaction skills where my 10 years’ experience in a challenging environment that will achieve the corporate goals and improve customer’s satisfaction.

PROFESSIONAL EXPERIENCE

GTN -Transcore Quality Assurance Analyst/ System Tech. Sept. 2022- Current Houston, Texas

•Perform statistical analysis on test equipment designs including 6-sigma and Cpk analysis, while building documents designs using CAD software.

• Maintain, support, and developed production test equipment that produced hardware to interface unit-under-test (UUT) to the ATE.

•Operated as a quality information source with producing documents Acceptance Test Procedures (ATPs), Qualification Plans, Test Equipment and Test Fixture drawings, and Equipment Calibration Procedures.

Beyond Finance Compliance Analyst/ Quality Assurance June 2018- Sept. 2022 Houston, Texas

•Provided training to staff on compliance regulations, policies, and standard operating procedures.

•Implemented quality evaluation with department managers, making appropriate recommendations and designing schedules for improvement and corrections.

•Function as an information source in a quality assurance department where they assist in developing special department projects, and work in conjunction with the manager and quality assurance services.

Convergent Inc. Quality Assurance/ Administration May 2016– May 2018 Houston, Texas

•Analyzing and monitoring associate calls for customer satisfaction according to client specified policies.

•Accountable for collecting, coordinating, evaluating, and providing call data for associates while providing coaching, feedback, and reporting.

•Participate in both internal site and client calibration sessions; prepare and complete reports in order to meet contractual requirements. Convergys - Comcast Technical Support Representative Nov. 2014– April 2016 Saint. Louis, Missouri.

•Demonstrating active listening skills to understand the issue and troubleshoot resolutions using the resources for exceptional customer service satisfaction.

•Resolved technical hardware and software issues via phone, while involving up- selling techniques to promote additional services/products. QUALIFICATIONS

•Ability to positively and productively handle customers concerns and prioritize multiple task in a fast-pace environment while complacence to solid troubleshooting skills, with high level of accountability and initiative.

•Equipped to test technician developments, documents, qualifies and maintains Automated Test Equipment (ATE) used for assuring product conformance in electronics manufacturing.

•Ability to quickly learn new procedures and processes while representing company’s prestigious image, while developing relationship with customer and coworkers. ACADEMIC QUALIFICATIONS

Stevens Institute of Business &

Arts St. Louis, MO

Bachelor of Fine Arts in Applied

Science

Business Operations / Retail

Analytics December 2013

AREAS OF EXPERTISE

Outstanding customer service

Written and Verbal Communication

Decision Making

Time Management

Conflict Resolution

Leadership

Adaptability

Installation skills

Troubleshooting

Debugging/testing

Utilizes internal resources

Ability to work under pressure

KEY PERSONAL SKILLS

Computer and Internet Skills

Organizational Skills

Multi-tasking

Creative flair

Goals orientated

Team oriented

Strong attention to detail

Excellent communication skills

PROFESSIONAL REFERENCES

Jeremias Sachiungo - Accountant

Houston, TX- Friend

832-***-****

Cheryl Washington - Project Man.

Houston, TX- Friend/ Coworker

832-***-****

Jordan Jones- Mid. Bill/ Coding

Atlanta, GA- Friend/ Coworker

470-***-****

Rebecca Malik- Admin. Asst.

Houston, TX- Friend/ Coworker

832-***-****

2218 Greenhouse Road Houston, Texas 77084

adx8pg@r.postjobfree.com Cell: 832-***-****

Ericka A. Pernell

Contact this candidate