Customer Service Call Center
Resume:
Tiffany Edwards
Dallas, Tx. 75287
Shiftsmart Lead Call Center Rep 06/17-09/21
At Shiftsmart I was the lead representative at the call center. My main duties were to assist and manage a team of 20 other employees. Be the first point of contact when customers needed a manager and ensure the team provided the best customer service possible. J&L Tow Company Dispatcher 02/15-05/17
As a dispatcher my main duties were to respond to the company's emergency or non-emergency calls for help and information.
Other day to day duties include monitoring routes, updating call logs, and recording call information.
Taco Cabana Crew Member 08/12-11/12
As a crew member, I had to work as a team to reach a common goal. Key duties were to handle food safely, cater to customers and manage money PLS Check Cashers Assistant Manager 11/09-10/11
Opened and closed the store, handled the safe, ordered and sent money to and from bank, looked over the csr's under me, pushed sales, cashed checks, wired money, money orders, answered phones, payroll, scheduling
Skills
Managing
Cash handling
Payroll
Scheduling
Cleaning
Sales
Copying
Answering phones
Collections
Customer Service
Filing
Faxing
Check Cashing
I am a very reliable person, a very fast learner. I have great customer service skills, I can multi-task and love working with people and also strive to meet higher goals.
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