Customer Service Representative
Resume:
Heather Walker
Las Vegas, NV 89123
adx8p3@r.postjobfree.com
SUMMARY
My name is Heather Walker and I am an enthusiastic and devoted student as of now at Ottawa University in Surprise, that possesses excellent critical thinking abilities and the crucial capacity to work well under pressure. I have just graduated with my bachelor’s degree in exercise science this year on May 6, 2023. I have gained exceptional collaboration skills and leadership abilities thanks to my experiences. I will always have a smile on my face no matter the circumstances and enjoy helping each person as an individual!
EXPERIENCE
Simonmed Imaging, AZ- Front Desk Representative
February 2022 - Present
● Organized, confirmed and processed guest check in and out
● Verified accuracy of bills; processed cash and credit card transactions
● Updated patients frequently with wait times and covid safe guidelines
● Approached all encounters with patients in friendly, efficient manners, contributing to better facility reviews
● Answered incoming calls and questions about patient needs in person and online regarding their appointment(s), payment, preparation, insurance authorization, and radiology safe equipment
Battle Born Woodshop, NV- Customer Service Representative/Packaging Operator November 2020 - December 2021
● Documented conversations with customers to track requests, problems, and solutions
● Created and implemented process improvements to reduce workloads and bolster callback efficiency
● Coached packaging employees to improve performance and resolve inconsistency issues
● Labeled packages and recorded items packed in preparation for shipping
● Designed personalized charcuterie boards for each individual using software on the computer to be prepped for the laser machine Care Bear Daycare - Child Care Assistant
May 2017 - September 2019
● Promoted good behavior by using the positive reinforcement method
● Assisted in snack time, arts and crafts, and put children down for nap
● Kept house clean and organized by washing dishes, clearing the tables, and helping kids pick up the toys in the playroom
● Maintained daily records of children's individual activities, behaviors, meals, naps, and medications if needed
● Engaged with children individually to meet their emotional and physical needs
Arizona Soccer Association - Coach / Field Management / Volunteer September 2021 - May 2022
● Created drills to keep children engaged and learn to cooperate as a team
● Promoted competition for kids to want to work hard
● Carefully watched soccer games to make sure all players and referees were following rules and regulations
● Checked in children with their player cards and rosters to ensure all players were eligible to play
● Set up goals, flags, tents, and water jugs for all teams on each field EDUCATION
Green Valley High School, NV - High School Diploma August 2016 - May 2020
Ottawa University, AZ - Bachelor’s Degree of Exercise Science July 2020 - May 2023
CERTIFICATIONS
- Adult/Child/Infant CPR AED
SKILLS
● Excellent communication
● Active listener
● Friendly
● Approachable
● Teamwork oriented
● Reliable
● Dependable
REFERENCES
Kayla Sumner- Simonmed AZ Site Manager
adx8p3@r.postjobfree.com
Tim Devinney- Professor/Advisor
adx8p3@r.postjobfree.com
Kenneth Urakawa - Professor/Academic advisor
adx8p3@r.postjobfree.com
Carrie Cox - Business owner/City Council woman
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