Audrey Jones

**** ****** *****, **** *, Greensboro North Carolina 27455

336-***-**** adx8om@r.postjobfree.com

Career Goal

Outbound Collections Representative

Education

August 2006 – 2008 University of Phoenix Phoenix, Arizona

Master of Healthcare Administration

April 22, 2004 – April 3, 2006, University of Phoenix Phoenix Arizona

Master of Arts in Organizational Management

December 19, 2003, High Point University High Point, NC

Bachelor of Arts in Human Relations

Key Skills

2006 – Present Greensboro, NC

Volunteer Mentor/Coaching Consultant

Share knowledge, skills and ideas on coping strategies with patients before or after ostomy surgery.

Provide literature and educational training tools for new and existing patients.

Referred by Enterostomy (ET) nurses, Gastrologist specialist/Surgeon to assist patients before and after ostomy surgery as needed.

2018 – Convatec – February 28, 2022, Greensboro, NC

Convatec Accounts Receivable Team as a Credit Analysist in Greensboro North Carolina under the Direction of Edward Clark.

My duties consist of servicing customers with Alpha A – M that consists of Distribution and Hospitals. Duties ensure monthly statements, invoices and collection kept up to date.

Provide information to customers that will enhance their payment methods by using ACH, invoices and orders sent electronically. This will decrease delays and move the process faster by using tools listed above for customers and our team. SAP enhancements and the New Emagia system will assist in moving statements and invoice faster once all testing is complete.

2016-2018 Winston Salem, NC

Wake Forest Baptist Medical Center Customer Service/Cash Postings

Assess the nature of incoming calls, identify and complete appropriate action.

Research Specific transaction for payments posted and complete adjustments/Revenue.cycle.

Maintain compliance with Federal, State and local regulations, HIPAA in compliance with privacy and all confidential health information policies.

2010 - 2016 Greensboro, NC

AT&T Customer Service Rep 1

Handle customer/client request or inquiries concerning products, billing, claims and problem solving to meet customer needs. Multitask, utilize dual monitors and computer operational systems to process orders for AT&T products and services, i.e., collections, payments for wireless bills and accessories. Provide excellent customer service, computer skills to resolve customer issues.

1998– 2009 Bristol-Myers Squibb ConvaTec Division Greensboro, NC

Market Service & Customer Service Representative

Handle imports and exports of pharmaceutical medical devices and related components.

Control inventory in international markets remaining at a 97% customer service rate. Generate reports based on sales forecasts to keep inventory at 3 – 4 months.

Assisted with educational knowledge on how to use products and services.

1984–1998 Bristol-Myers Squibb ConvaTec Division Greensboro NC

Manufacturing Operations

Help implement robotics allowing manufacture equipment to produce more pieces of products.

Set up computer equipment to personalize customer’s medical device to fit customer/patient’s medical appliance based on stoma size.

Accomplishments

2002 – Internship/ Project Worked with High-Risk Student after school program. Our team at HPU put together a program titled “Economics.

of Staying in School” (EOSIS).

Evaluator for High Point University Senior Symposium students in undergraduate programs for Human Relations, Non-Profit Management and Behavioral Science majors.

Interact with patients and physicians by putting together the need for base literature/letters to meet and exceed patient expectation.

References:

Edward Clark – Former Manager at Convatec Inc. (Medical Device Technology Company). Accounts Receivable Team – Remote - Phone number: 908-***-****

Stephanie Hairston – Manager Wake Forest Baptist Health Customer Service/cash posting -100 Kimel Forest Drive Winston Salem, North Carolina 27103

Phone: 336-***-**** & Email Address: adx8om@r.postjobfree.com

Ellen Jenkins – Convatec Medical Device Pharmaceutical Company – Former Lead Supervisor

211 American Avenue

Greensboro North Carolina

27409

Phone Number: 336-***-**** & Email Address: adx8om@r.postjobfree.com

Ashena Overton - CMA 1 at Parexel Durham, NC

1924 Wheatfield Court

Greensboro, North Carolina

27405

Phone Number: 336-***-**** & Email Address: adx8om@r.postjobfree.com

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