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Case Management Support Specialist

Location:
Chicago, IL
Salary:
Open
Posted:
July 11, 2023

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Resume:

LaPellia R. Williams

312-***-****

adx8nl@r.postjobfree.com

EDUCATION & CERTIFICATION

Northeastern Illinois University- B.S. Psychology 09/2004-08/2011

Attended Roosevelt University- Minor in Public Policy and Sociology 08/2001-7/2004

Harold Washington College – A.S Accounting and Education Degree 09/1997-05/2001

Currently enrolled: Purdue University seeking M.A. Education Leadership 08/24/2022

Chicago Board of education- Substitute teacher’s Licensure

Paraprofessional Certificate

Behavior Enrichment Life Skills Counseling Certificate Current

JAVA Script Web Based Developer, software development

Life Cycle certificate and Apprenticeship (FSDA)

US Medical Labs,- Accountant Executive, Remote, Chicago, IL 04/23/2023 -Current

●Administer Covid Testing, BIO FIRE, and Spirometer testing. and lab results to, via telehealth applications and approvals. Verified applicant’s medical insurance information. Provided comprehensive healthcare solutions to various communities.

Alderman Harry Olsterman - Congressman Jan Jaskowski Office/State Senator Mike Simmons.7th District, Chicago, IL. Current

●Receptionist and lesion for the Alderman’s office of the 42 ward district of Edgewater. Responsibilities are receptionist duties, adhering to needs of the constituents and redirecting calls to the appropriate offices pertaining to constituents civil and community affairs and concerns.

Delta T Group, Oakbrook, IL. 09/2022 – Current

● Elementary Substitute Teacher: Assisted in the organizational strategies and Educational plans to support students in an educational environment. Followed specific instructional strategies and plans to support students' learning and independence. Assisted with individual and small group instructions as prescribed. Communicated in an effective and positive manner with colleagues, learners and visitors. Assisted professionals in various aspects of implementing instructional/thematic/therapeutic plans.

●Facilitated and supported learners in a variety of settings as e.g., general education class,community based activities, work experiences sites, ets. with lesson plans from the home room teacher during his/her absence. Conducted classroom management and skills and classroom routines for an orderly classroom environment. Able to adapt to classroom student’s complex cognitive inabilities and capabilities, by tailoring to each student’s needs according to his/her cognitive philosophical orientation. Implemented several learning and study strategies that helped students develop their metacognitive abilities.

●Supervised, facilitated and created an enriched learning environment for interchangeable classrooms.

●Planned motivational strategies to increase students' mobility to increase a desire for knowledge and learning.

MADO Health Care, Chicago, IL 03/2022- 08/2022

Case Manager/Care Manager, MHP- Behavioral Health

●Provided treatment coordination and Implemented services needed for the Mental Health Consumers

●Immediate members care for mental and social community services. Community building of social action planning.

●Responsible for supporting individuals by providing clinical management; discerning and evaluating behavioral health services ensuring adequate caseload coordination.

●Essential duties include clinical assessments by evaluating clients through individual interventions, examining the client’s symptoms paired with diagnosis; analytical Dialectical assessments, and evaluations and applied treatment planning and documentation of behavior. Assisted clients with coping skills and identifying triggers for a manageable environment.

●Created and implemented Recovery Care Plans by implementing quarterly reviews, analyzing and evaluating client’s behaviors and assessing client symptoms.

●Generated, created, and revised treatment plans based on observations and findings about behaviors and former progress notes. Processed client care and service plans through Pick Point Clear, an analytical psychological program system that allows progress notes to be generated, evaluated, and modified.

●Attended Quarterly and annual reviews administered by the Psych/nurse and Intervention Developmental Team (IDT). Responsible for Providing services for discharged patients from the facility and supporting admitting patients into the facility by documenting and assessing clients for approval. Provided documentation of the client’s behavioral progress. Provided support, mentoring services and behavioral Interventions; provided one-on-one counseling services to individuals. Scheduled Out-Patient therapy (IOP) for patients diagnosed with substance abuse.

●Assessed clients’ needs and support through a network of systems. Provided behavioral care management

●Administered clinical assessments and evaluations by therapeutic alliance and mentoring, utilizing chronological documentation of the member’s progress in treatment. Documentation of any change in the member’s behavior and descriptions of the patient’s response to treatments, the outcome of treatment, and the response of significant others to events in the course of treatment.

●Administered service notes for Medicaid and Medicare payments. Provided case management by managing clients’ applications for various community social services.

●Maintained appropriate documentation regarding safety assessments, addendums for discharging; summary reports as well as evaluations based on quarterly reviews per patient.

●Completed progress reports daily; administered evaluations.

●Administered De-escalation procedures as needed, that were relative to specific behavioral and symptomatic issues. Directed and applied Life Skills group training as well as behavioral interventions.

●Administered and directed Anger Management groups; tailored to targeting behavior, symptom Recognition and for clients to develop copy skills and recognition of triggers targeting behaviors of diagnoses of schizoaffective disorders, bipolar and client-centered interventions, focusing on developing a level of support and empathy. Revised and monitored client’s assessments and evaluations of anxiety disorder and other dysfunctions. Resolved problem content and conflict resolution.

●Atte/psych nurse and intervention developmental team (IDT). Responsible for providing services for discharged patients; facilitated, supported patient admissions as well as documentation and assessing client’s approval. Provided documentation of client’s behavioral progress.

●Assured that staff interacted appropriately with consumers on an as-needed basis. Developed strength base solutions-focusing on individual goals and action plan to promote permanent housing and self-sufficiency for transitional housing.

●Collaborated with Thresholds “Move On” transitional housing program for client’s approval for housing. Met with clients to provide direct and supportive services related to housing, i.e., lease negotiation, process, move-in and ensure were added to city and state referral lists for subsidized housing. Prepared and reported information to state and local authorities as it relates to program benchmarks and standards. Assured and maintained the high-risk housing list and other internal skilled assessments with an ability to sign homeless clients for the coordinated entry system (CES), statewide referral network (SRN) for subsidized energy housing, and the homelessness management information system (HMIS). Assisted clients with SECA applications information.

●Administered planned and Unplanned Discharge Summaries, and prepared transitions/discharge occurrences to ensure that client documentation of treatment resulted in the proper action of care; attending to consumers resulted in positive outcomes.

●Attend DBT Development Behavior Treatment groups for both Psych diagnosis patients and substance abuse patients.

●Administered Addendums evaluation for Discharge from facility: correspondence with Recovery Care Plans and progress reports of clients; addressing the needs of clients by Individual analytical and psychological Interviews and Interventions: methods used: TCI Therapeutic Crisis Intervention.

●Maintained a positive relationship with peers/staff through politeness and positive communication.

●Facilitated Anger Management groups and Copying Skills groups to members of the behavior health facility.

EDU Health Care regeneration schools, CICS, Chicago, IL 10/2021-12/2021

●Managed caseloads for behavioral outreach for 7th & 8th-grade students via Chicago Public School. Managed classroom behavior, responsible for logging daily activities and behavior, managed caseloads for students with Individual evaluation progress reports (IEP) via social networking with in-house school workers: Para-Teacher alliance with Parents. Collaborated extensively with school social workers to evaluate student IEP and behavior activities. Ensured LSI skills, rerouting, and redirecting behavior. Created a nurturing environment for learning and disciplining.

●Documented and Managed Behavior outcomes as well as Created Progress notes pertaining to student’s progress.

Macy’s Department Store

Support Officer, Retail Merchandise Customer Service

●Lost/cost prevention part-time detective: Observe behavior, document theft

● Information management, create and manage caseloads of various thefts.

●Greet customers at the front door, direct traffic and theft observation, deterrent, and prevention.

● Cahier, auditing, restocking, and merchandise labeling

Thresholds, Chicago, IL 03/2019-07/2021

Community Support Specialist

●Managed caseloads for behavioral outreach, duties required Case management.

●Responsible for client/member diagnosed with mental behaviors, including service notes and redirecting clients back to baseline for community wellness.

●Provide Professional support, Individuals/members diagnosed with mild to severe mental disabilities.

●Responsible for maintaining accurate daily records by logging and keeping a diagnostic track of behaviors, daily.

●Advocate and assist with problem-solving resolutions that assisted members in the community in which they resided.

●Implemented prevention planning, therapeutic crisis intervention, and resources to help aid with further developmental behavioral support.

●Advocated and assisted with problematic issues that helped members access the support needed, with community activities and supportive support

Young Adult Residential Supportive Services

●Managed caseloads for behavioral outreach, duties required Case management.

●Responsible for clients with mental behaviors. Created generated client’s psycho-social service notes. Provided Professional support, Individuals/members diagnosed with mild to severe mental disabilities.

●Responsible for maintaining accurate daily records by logging and keeping a diagnostic track of behaviors, daily.

●Advocated and assisted clients with problem-solving.

●Implemented prevention planning, therapeutic crisis intervention, and resources to help aid with further developmental behavioral support

●Advocated and assisted with problem-solving resolutions to help aid clients transitioning back into the community.

Roger L. Brown & Assoc. Chicago, IL. 04/2016-10/2019

Legal Assistant: Litigations for Law Firm Litigations preparations for a law firm. Regulations of hearings for hearings, trials, and corporate meetings

●Managed Litigations for Law Firm

●Modified and synchronized legal cases by preparing case summaries and materials for mediations as well as case management for the law firm.

●Managed notifications of court dates, depositions pre-trial motions; administered court payments by E-billing

(Lexis Nexis) E-file court documents, evictions, motions, petitions, and pleadings. Scheduled appointments; participated in discoveries for legal case build-up

●Assisted the legal process for the investigations; research, and findings: Office software used: Excel, Outlook and

Quick books.

Lighthouse Charter School, Gary, IN 03/2015-06/2016

●Modified and developed as well as implemented (IEP) Individualized Education Progress for students

●Provided case management via (CFS), behavioral disorders (BD), and organized behavior data report in compliance with the state and city of Gary Indiana Child and Family Service (DCFS).

●Developed and managed educational lesson plans and managed classroom settings and overall educational environment.

●Managed classroom activities and behavior and implemented lesson plans and lesson activities. Attended training, planning, and preparation sessions under the direct supervision of a reading specialist.

●C0-Teacher for infants, toddlers, and pre-school.

●Assisted Family Support Specialist through researching funding and project resources.

Substitute Teacher: Early Childhood Education

Child Care Careers, Chicago, IL 10/2012 - 04/2014

Substitute Teacher for Early Childhood

●Supervised and facilitated and managed control within Early Childhood classrooms.

●Provided continuous supervision, organized, executed, scheduled; monitored development data tracking of developmental skills. Routine professional care provided a supportive nurturing environment for Preschool and childcare centers.

●Created lesson for The Head Start Performance Standard Programs

Sinai Community Institute, Chicago, IL Intern 04/2009-05/2010

Case Manager/Intake Specialist

●Supervised Community and Economic Development programs through ( CEDA) for the Elderly Senior Citizens

●Intake applicants for assessments for funding; Client’s registration; supported clients with the city and local official government funding. Implemented forms for Medicaid and Medicare recipients and government medication services. Facilitated and intake seniors for assisted housing benefits and scheduled appointments

●Facilitated individualized treatment planning as well as maintained data documentation of contracts for family

Services.

Gale Math & Science Academy, Claremont Academy, and Jensen Scholastic Academy 2003-2011

Responsibilities: Teacher Assistant, for Elementary Special education students.



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