JOHN SLEEPER

** *** **.

Amesbury, Ma. *****

978-***-****

OBJECTIVE: To obtain a position as an Optical / Electronics Technician that

will utilize my technical skills, education, and offers an opportunity for

advancement.

EDUCATION: Women’s Technical Institute, Boston, MA 7/94-3/95

Certificate in Electronics/Computer Networking

Completed 900 clock hours of courses in:

Analog / Digital electronics

AC/DC circuits

Computer diagnostics and troubleshooting

Computer networking fundamentals

EXPERIENCE: Varian Semiconductor, Gloucester, MA 2/10-

Sr. Electronic Assembler

Utilized assembly procedures and engineering drawings to assemble and prep highly complex ion implantation equipment.

Documented serialization and assembly status in Lotus Notes.

Adhered to ISO 9001 standards and Lean Manufacturing principles.

Milara Inc., Medway, MA 8/07-4/08

Assembly Technician

Assembled fiber optic and power distribution sub assemblies for Talon EOD robots.

Evergreen Solar, Marlborough, MA 1/04-10/05

Crystal Growth Operator

Monitored crystal growth production process by interpreting computer data and cross-referencing data with machine output.

Maintained growth of silicon crystal while achieving desired yield and uptime.

Karl Storz Endovision, Charlton, MA 5/02-4/03

Final Assembler

Performed final assembly on 11302BD1 and 11301BN1 series endoscopes.

Documented all procedures per ISO and FDA requirements.

Corning OFC, Natick, MA 10/99-4/01

Optical Test Technician (Quality Control)

Characterized and qualified optical filters.

Maintained test station calibration.

Documented performance data, and product status using MS Office software.

CoreTek Inc., Burlington, MA 7/99-10/99

Optical / Electronic Technician

Tested tunable filter assemblies.

Documented performance data, and product status using MS Office software.

Extensive use of test equipment (OSA, Oscilloscope, and Tunable laser)

Corning OCA, Marlborough, MA 2/99-7/99

Fiber Optic Technician

Manufacturing, testing, and troubleshooting of WDM optical devices

Extensive use of test equipment (Optical Spectrum Analyzer)

Hologic Inc., Waltham, MA

System Test Technician 10/95-1/99

Tested and calibrated Hologic QDR-1000, 4000, and 4500 series x-ray bone densitometers.

Customized machines for international markets.

Recorded all procedures in DHRs (Device History Records)

Eaton Semiconductor Corporation, Beverly, MA

Electro/Mechanical Assembler 3/95-9/95

Assembly of various sub-assemblies of NV/GSD and high-energy ion implantation equipment.

Raytheon Company, Waltham, MA

Cablemaker 1985-1994

Fabricated harness/cable assemblies utilizing jig boards, selects, lay ins, knots and laces.

In addition to my manufacturing background I have the following experience.

Lightbridge Inc., Waltham, MA 1998-1999

Credit Analyst

Processed credit applications at an inbound call center.

Discipline Footwear Inc., Framingham, MA 2004-2005

Customer Service Rep

I managed the operations of a small footwear business, which included the following duties:

Record incoming telephone and e-mail orders.

Create invoices with QuickBooks software.

Package and ship merchandise utilizing UPS Worldship software.

Process credit card transactions via Authorize.net.

Monitor and maintain proper inventory.

Comcast, Chelmsford, MA 2006-2010

Customer Account Executive – Technical

Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.

Consistently meet and exceed sales and service goals by ascertaining customer needs and interests, cross-selling and/or upgrading products and services.

Utilizing troubleshooting skills to resolve customer service problems and to minimize unnecessary truck rolls.

Assist other Customer Care Professionals by sharing information and experience to achieve maximum professional growth and development.

Build external and internal relationships through exceptional problem solving, ownership and follow through.

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