Data Entry Customer Service
Resume:
Elvie Payton Jr.
Customer Account Representative/Administrative Service
● Core Data Entry Expertise ● Scheduling
●Microsoft (Excel, Word, PowerPoint) ● Technical Support
●Billing and Sales ● Customer Service
CAREER EXPERIENCE
Baltimore City Health Department Baltimore, MD 06/2022- 06/2023
Field Health Services Agent/ Data Entry Specialist
Efficiently handle inbound and outbound calls, addressing customer inquiries, providing program information, and resolving issues to deliver exceptional customer service.
Assist patients with completing quarterly reviews.
Accurately perform data entry tasks in maintaining up-to-date and organized patient information.
Keeping patients data upto date for their doctors and nursing facilities.
SoftPath Baltimore,MD 01/2022-06/2022
Customer Support / Data Entry
Assist with customers and users account
Worked with clients third customers with database issues.
Reviewed formatting errors with messaging systems and reporting
Managed inventory errors and access
Updating the customers data. From time to time.
Setting up new users doing data entry for their inventory updates.
Utilized programs like salesforces to escalate requests to proper team queue.
Manage customer complaints, employing empathy and problem-solving skills to deliver prompt resolutions and foster positive customer experiences.
A Maersk Company, Logistics Company, Baltimore, MD 08/2021-01/2022
Customer Support Representative / Data Entry
Entering and updating shipment and order details into database for customs review
Handelling paperwork conversions to update data into systems for the inventory
Tracked shipments and advised delivery services on when they can be picked up
Processed documents into pdf. format for soft copy tracking of accounts
Provide dedicated customer bill support, ensuring efficient resolution of billing inquiries and assisting with payment-related matters.
Deliver exceptional customer complaint handling, addressing concerns promptly and providing satisfactory resolutions as a CSR.
Collabera, Multiple locations 06/2020- 08/2021
Customer Service Representative
Analyzed customer documentation to ensure updated information in systems.
Processed and documented refund and warranty reimbursement payments.
Managed between 80 and 200 potential inbound and outbound calls along with email correspondence
Assisted with minor technical and billing issues.
ICF international Owings Mills, MD 12/2019- 05/2020
Customer Support Representative
Assist customers with applying for benefits or services offered by the state.
Advising callers with notations from offices processing their paperwork.
Forwarding callers to the appropriate agencies and or units to assist with fraud reports, and child/adult abuse claims or general complaints.
EDUCATION
Pikesville High School (2005)
Pikesville, Maryland
Financial Planning/Job Preparedness (2007)
Baltimore, Maryland
Fortis Institute (2014)
Baltimore, Maryland
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