Certified Nursing Assistant
Resume:
Shedene Plummer
Certified Nursing Assistant
Contact
Address
***** ******** ***, ********* ***, Burnsville, MN 55337
Phone
adx8ma@r.postjobfree.com
Skills
Direct Patient Care
Dementia and Alzheimer's knowledge
Recording vital signs
Organizational skills
Customer service expert
Inventory management
Coaching and mentoring
Excellent Communication
Events Planning
As a dedicated, disciplined, hardworking and self motivated individual, I endeavor to display the highest level of professionalism which exceeds the expectations of my employer and clientele to enhance productivity.
Work History
2022-04 - Current
Resident Assistant
Arbor Lane Memory Care, Burnsville, MN
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
2021-12 - 2022-02
Resident Coordinator
Emerald Crest Memory Care, Burnsville, MN
Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Assisted residents with daily dental and mouth care, bath functions, and hair care.
Assisted residents in preparing for activity and social programs.
Maintained clean, safe, and well-organized patient environment.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
2017-05 - 2019-05
Entrepreneur
Self Employed, Savanna La Mar, Westmoreland
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
2018-10 - 2018-12
Water Production Secretary
National Water Commission, Savanna La Mar, Westmoreland
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Handled daily scheduling tasks and provided administrative support for entire department.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
2012-11 - 2017-06
Guest Service Agent
Couples Swept Away, Negril, Westmoreland
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Collaborated with team members to handle guest requirements from check-in through check-out.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
2012-03 - 2012-06
Sales Promoter
Celebrations Brands Ltd, Savanna La Mar, Westmoreland
Identified interest in customers by explaining products and services and initiating conversations.
Engaged customers and complied with company script requirements to promote and increase product sales.
Recorded quantities of sample and coupon distribution to estimate productivity and sales.
Improved company visibility by meeting with and engaging prospective customers.
Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
Worked within retail environments to boost product awareness, meeting and exceeding established sales goals.
Recommended specific product options to meet customer needs.
2010-09 - 2010-10
Customer Service Representative
Alliance One International, Montego Bay, St. James
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Managed sales plan activities and product launches resulting in expanded revenues and branding.
Built professional sales presentations to promote services to groups of potential customers.
Serviced existing accounts on regular basis to maximize revenue.
Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Education
2007-09 - 2009-06
Associate Degree : Hospitality And Tourism Management
Montego Bay Community College - Montego Bay, Jamaica
2015-02 - 2015-04
Certificate : Marketing And Sales
University of West Indies - Westmoreland, Jamaica
2023-04 - Current
Diploma : Medical Assisting
Rasmussen University - Eagan, MN
2022-08 - 2022-09
Nursing Assistance
Dakota County Technical College - Rosemount, MN
Certifications
2022-09
Certified Nursing Assistant
2015-04
Certificate in Marketing and Sales
Volunteer
Helping my dad and his friends by providing food and clothing to the residents at am Infirmary and Boy's Home.
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