AMBER CUENOT

**** ***** **. *** * Cols. OH *****

Cell phone: 614-***-****

Email: adx8lv@r.postjobfree.com

Professional Summary

Dedicated and motivated Certified Medical Assistant passionate and skilled in patient and customer care. Proficient in responding to customer or patient complaints and finding solutions, customer/patient request management, strong time management skills, team work oriented, specializes in facilitating customer satisfaction by connecting and communicating appropriately and problem solving skills. I am a fast learner as well as technology oriented.

Education

South High School Graduate (2012)

Miami Jacobs Career College, Columbus, OH Associate of Applied Science in Medical Assisting (2016)

Dean's List/Perfect Attendance Award

AAMA Certification number- 2493852

Kohl’s Department Store Columbus, OH [May 2015- June 2017]

Sales Associate/Cashier

Honored with an Employee of the Month Award

Greeted customers and ensured customer satisfaction on the sales floor and at point of sale registers, followed standard operating procedures and company standards, handled credit/debit card, cash and check transactions, made sure my area/surrounding areas were organized and clean, encouraged development of new cashiers with positive reinforcement and trained several new employees, analyzed purchases for signs of fraud, assisted store by working additional hours, answered customer phone calls, improved the store survey scores with 100% highly satisfied customer experiences.

Certified Medical Assistant at New Life Medical Center [6-201*-**-****]

Rooming patients, documenting chief complaints, obtaining vital signs, reviewing past medical history, using EPIC EMR, administering injections, assisting with procedures, wound care, doing point of care testing (influenza A/B tests, pregnancy tests, UA dipstick test, hemoccult etc.), sending out urine samples from patients to the lab as well as wound culture swabs etc., answering incoming patient calls and assisting with any of their needs (prescription refills, questions about test results, scheduling appointments etc.), scheduling patient appointments as well as cancelling them, giving advice to go to the ER if necessary based upon symptoms, providing excellent patient care, documenting anything pertinent in the patient chart, filing charts, autoclaving instruments, ordering and re-stocking supplies, disinfecting patient exam rooms, entering in prescriptions on MD Toolbox e-prescription website so that Dr. Harris can send them in. I also have been the referral coordinator for over 3 years. I have sent patients to whichever specialist they needed to see, handled approvals for specialists through certain insurances that required it, sent doctor’s orders for CT scans, MRI’s, x-rays, ultrasounds, mammograms, PET scans etc. and made sure the patient had them scheduled. I have also obtained insurance authorizations for these procedures as well. I also followed up with my patients to make sure they get these appointments scheduled by leaving voicemails as well as sending out letters with information pertaining to the specialist as well as explaining/giving instructions for the procedure they were going to have.

Customer Service Representative at Aetna *-**-**-**-**-**

Answering customer phone calls & providing excellent customer service, reviewing insurance claims with members, sending claims to be reprocessed if necessary, scheduling appointments for members, calling providers to resolve claims/billing issues, reviewing members insurance plan benefits/information with them, sending out new insurance cards, transferring members to the proper customer service center, updating coordination of benefits, following up with members as promised so their issues get resolved, making sure an issue gets escalated up if needed.

Reference

Patricia Hayes (former coworker at New Life Medical Center)- 614-***-****