Patty Martin

**** ** ***; Englewood TN ***** 423-***-**** pattydmartin#@gmail.com

Professional Summary

Detail-oriented records specialist adept at coordinating digital and physical records. Highly organized and hardworking with clear focus on maining efficient and accurate operations. Prepared to offer years of experience and take on challenging new roles with your company.

Skills & Abilities

● MS OFfice

● Spreadsheet Development ● Performance improvement ● Scheduling

● Mail handling

Experience

s

● Technical Support

● Sorting and labeling

● Office Administration ● Attention to detail

● Problem-Solving

● Teamwork and Collaboration

Office Clerk McMinn County Sheriff Department 2004– 2022

● Delivered clerical support by handling a range of routine and special requirements.

● Handled client correspondence and tracked records to foster office efficiency.

● Provided clerical support to company employees by copying, faxing, and filing documents.

● Received and routed business correspondence to correct departments and staff members.

● Drafted professional memos, letters, and marketing copy to support business.

● Restocked supplies and placed purchase orders to maintain adequate stock levels.

● Handled incoming business and client requests for information.

● Informed and supported business leaders through consistent communication and administrative support duties.

● Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

● Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

● Responded to inquiries from callers seeking information.

● Interacted with customers by phone, email or in-person to provide information.

● Opened and properly distributed incoming mail to promote quicker response to client inquiries.

● Routed all calls per day to office staff members.

Dynasty Spas Athens, TN 2001-2004

● Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

● Readied items for sales floor stocking by affixing tags and preparing shelf labels.

● Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.

● Reduced losses due to shrink and damaged goods with continuous shelf checks and store surveillance.

● Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

● Created and constructed product displays to attract customers to new products, increasing total weekly sales’.

● Maintained customers satisfaction with quick and professional handling of product returns.

● Scanned merchandise and bagged using appropriate strategies for different items.

● Used consultative sales approach to understand customer needs and recommend relevant offerings.

● Opened and closed store by balancing cash registers and receipts.

● Supported promotional plans by updating signage with price changes.

● Assisted customers daily with buying experience to increase customer satisfaction ratings.

● Kept the front check out area clean and organized for efficient service.

● Presented rotated and date-checked products to maintain company freshness standards.

● Used several databases to order inventory from major suppliers.

● Stayed current on available products, store promotions and customer service policies to better serve shoppers.

● Coordinated with departments and vendors for timely delivery of products and service.

● Completed call reports, paperwork, and on-going personal training by required deadlines.

● Built relationships with customers and community to promote long term business growth.

● Developed and maintained strong working relationships with professionals within assigned territory.

● Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Patty Harris

1097 cr 550 Englewood TN 37329 423-***-**** pattydmartin#@gmail.com

● Quoted prices, credit terms and othe bid specifications.

● Negotiated prices, terms of sales and service agreement.

● Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.

● Trained new employees on customer service, money handling, and organizing strategies.

Education

McMinn Central High School Englewood, TN High School Diploma

Graduated 1985

Reference’s

Upon request

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