Office Manager with Outstanding Customer Service
Resume:
Lesa Angell Brewer
Salt Lake City, UT 84109
#801-***-**** Mobile
Professional Experience:
Office Manager/Sales/Customer Service
Eldredges Sales & Service -TORO Dealership- SLC, UT~- July 2014 to Present
• Manage daily operations of a fast paced outdoor power equipment sales and service shop.
• Provide schedules, SOP's, accurate documentation, inventory parts and supplies to all Service Technicians.
• Drive production activities with the focus on safety, quality repairs and cost efficiency while using effective communication and leadership skills.
• Provide outstanding Customer Service placing an emphasis on customer needs.
• Demonstrate and provide information in the sales of new and used outdoor power equipment.
• Due to the owners announcing retirement, we have sold all remaining inventory and have closed the doors to the business. We continue to sell of remaining inventory. Production Technician III
Cirque Corporation - West Valley City, UT ~ April 2010 to June 2014
• Responsible for writing & implementing SOP's for Test & Production Depts.
• Repair PCB's using hot air station, hot plate, solder irons & microscope.
• Test new touch pads and rework all non-conforming PCB's according to OEM specifications.
• Responsible for replenishing supply levels of electronic components, warehouse inventory counts and help to meet OEM mandatory ship dates.
• Work with R&D Engineer design teams in all phases of new product development. Production Manager/General Manager Assistant
Silex Technology - Midvale, UT ~ September 2004 to November 2007
• Responsible to forecast 6 month in advance of future sales, purchase product and schedule monthly ocean deliveries of Wireless & Biometric Peripheral Assemblies.
• Procure enclosures, power supplies, labels, CD's, printed instructional inserts and bubble packs required for domestic and international OEM's.
• Conduct daily production meetings with Department Managers.
• Conduct bi-weekly update meetings with key personnel from Japan, California & Utah.
• Sign-off & implement Engineer & OEM design changes and help resolve any existing conflicts.
• Hire, manage and direct personnel, host visitors & personnel visiting Silex USA. Purchasing Manager
Phonex Broadband - Midvale, UT ~ April 1998 to August 2003
• Responsible to develop and maintain a Purchasing Department in compliance with ISO-9000 requirement's using MRP, SOP & GMP Standards of Organization.
• Responsible to aide in cost reduction of new product development.
• Procure and provide an uninterrupted supply of materials and components for production runs to offshore manufactures.
• Continue to support R&D Engineer’s with design changes & documentation.
• Maintain excellent vendor relations while negotiating terms and conditions in compliance with overall business objectives.
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• Support Sales & Marketing Team by attending and demonstrating new products at local & international innovations conventions.
~*Outstanding Performer of the Year Award* Recipient~ 02/2000 Sr. Engineer & Technical Assistant
Phonex Broadband - Midvale, UT ~ December 1995 to April 1998
• Support the R&D Engineer Team’s in all and phases of new product design & development.
• Assemble and hand-solder PCB prototypes using a microscope and precision tooling. Inspect, clean, test, upgrade firmware and make any design modifications per request.
• Immediately update BOM’s and AVL’s with new component changes & approvals.
• Maintain calibration and department asset records.
• Support design Engineer’s by ordering special tooling, test fixtures and test equipment, components, sample parts, and supplies for the department.
• Procure, kit and ship components for production run’s at off shore manufacture’s.
• Assist Engineer’s to help prototypes pass UL Safety Compliance & FCC approvals for wireless networking over phones lines & existing in-home wiring.
• Maintain inventory parts, tools, supplies & equipment for Engineer Department.
• Responsible for scheduling & providing refreshments and/or lunch, for the Engineer Department meetings, both on & offsite.
~*Outstanding Team Player of the Year Award* Recipient~12/1998 Production Lead/Test Repair Tech III
Rockwell-Collins Defense Telecommunications/Missile Systems Division Salt Lake City, UT ~ October 1983 to August 1990
• Extensive experience in all phases of manufacturing Guidance Control Units, Black Box Modules, Man-Pack Radios and (GBU's) Guidance Bomb Unit camera’s.
• Experience includes soldering, wire & harness, electro-mechanical & clean-room assemblies building with precision to microscopic Mil Spec & Aerospace workmanship standards.
• Works closely with Engineering Department to perform critical repairs on non-conforming equipment.
• Exclusive training in (ICR) Inner Circuit Repair Lab for any/all damage related to PCB’s.
• Positions are required to maintain current Mil-Spec & Aerospace Solder & Assembly Certification's and all issued Military Security Clearance’s. Certified Pilot Car/Oversized Load Transport Escort~ August 1990 Angell's Pilot Car/Escort Service - Business Owner/Operator from 1990-1995
• Pilot/Transport training to obtain required certification and licensing.
• Receiving sponsorship from each company, local or international, before piloting.
• Assess the contents of the load, monetary value, measurement's and each state's rules & regulations for transporting the load through the state.
• Obtain Police/Highway Patrol Escort as extra protection provided to the driver and the load, throughout the state, as needed.
• Continuously provide accurate navigational and warning information to the transport driver in a timely manner.
• Prepare to be away from home for up to a week and On-Call 24/7.
• Sponsors' included: Ames Construction, Wheeler Machinery, Rasmussen Equipment ADDITIONAL PART-TIME & SEASONAL POSITIONS (Not in detail)
• Grandpa’s Property Management & Maintenance, Part-time & Weekends, 6 Years
• Carlson Distribution -Merchandiser for Snapple & Mystic beverages
• Chevron Fuel Station -Assistant Manager, Part-time
• Hidden Valley Country Club -Snack Bar Manager, Bartender, Event Planner, Food & Beverage Server (Fulltime, seasonal)
3 P a g e
• Creasy Catering Food Truck Route Driver & Scheduled Events EDUCATION:
SLCC - Salt Lake Community College - West Jordan, UT August 2009 to June 2010 Medical Assistance/Advanced Patient Care Certification’s ~Clinical Pharmacology, Phlebotomy, Clinical Pathology, Human Physiology, Medical Office Management, Medical Coding & Billing, Medical Terminology, Advanced Patient Care I & II.
"Presidents List Honor Roll Student Achievement Award" for maintaining a GPA of 3.699 while taking 6 classes for 20 Credits ~ December 2009
"Presidents List Honor Roll Student Achievement Award" for maintaining a GPA of 3.899 while taking 6 classes for 20 Credits ~ June 2010 Valley High School ~ Cresent, Utah ~ May 1982
LICENSE & CERTIFICATION’S:
MIL-STD-454, MIL-STD-2000, IPC-A-610 & IPC-J-STD-001~ Industry Standard Solder Certifications for Aerospace, Military & Consumer Electronic Assemblies Military Security Clearance’s
QRPD - Quality Rapid Product Development Certified APSI - Procurement Standards of the Industry Certificate ARRL - Amateur Class Ham Radio License #KD7GFP
UDMV - Utah Pilot/Escort License #0994515
UDMV Motorcycle Safety Training Certified
TIPS/SIPS - Alcohol Server Education Training
QuickBooks - Adult Education Classes
Dream Weaver -Basic Web Design - Adult Education Classes SKILLS
Outstanding Customer Service
Business Office Management
Property Management/Maintain
Purchasing Management
Documentation Management
Account Management
Personnel Management
Warehouse Management
Inventory/Asset Management
ERP/Supply Chain Management
Merchandising
Retail/Customer Sales
Sales Forecasting
Production Scheduling
New Product Development
Quality Assurance/Control
(ICR) Lab Experience
Process Improvement
Shipping & Receiving
Business Development
Event/Party Planning
Vendor Relations/Negotiation
Convention Sales & Marketing
ISO Standards Knowledgeable
Study Director for SOP’s
Microsoft Office Suite
Software/Firmware Updates
IT Maintenance (Small Bus.)
E-Commerce Knowledgeable
Pickup & Delivery Driver
~Willing to relocate to: Southern Utah or Northern Utah (Orem to St. George) -or- Northern Utah (Farmington to Ogden)
~Authorized to work in the USA for any employer
~ UDMV Driver’s License & UDOT Pilot Car/Transport Escort License
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