Customer Service Substitute Teacher

SIERRA JOHNSON

*****************@*****.*** 170-***-***** Royston, GA 30662

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Dedicated and responsive [Job Title] with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.

Skills

Staff Training

Customer Service

Merchandise Restocking

Credit and Cash Transactions

Cash Drawer Balancing

Report Preparation

Customer Relations

Payment Collection

Cleaning and Sanitizing

Complex Problem-Solving

Payment Processing

Currency Counting

Ordering and Stocking

Cash Management

Customer Service Excellence

Conflict Resolution

Daily Reporting

Stocking and Replenishing

Experience

Bp Gas Station Hartwell, GA

Cashier

03/2023 - Current

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Delivered high level of customer service to patrons using active listening and engagement skills.

Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Trained new team members in cash register operation, stock procedures and customer services.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Ess Hartwell, GA

Substitute Teacher, K-12

08/2021 - Current

Enforced classroom routines to keep students on schedule and operating at consistent level.

Provided classroom instruction outlined in teacher's lesson plans.

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Established and enforced rules for behavior and procedures to maintain order among students.

Provided notes and reports on school day activities to primary teacher.

Requested as substitute teacher based on excellent referrals and trusted performance.

Educated students in various subjects to provide seamless transition during absence of head teacher.

Maintained student attendance and assignment records to prevent lapses during teacher absences.

Engaged students in discussions to promote interest and drive learning.

Created classroom environment conducive to learning and appropriate to student maturity and interests.

Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.

Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.

Prepared, administered and graded tests and assignments to evaluate student progress.

Education and Training

Liberty University Lynchburg, VA

Some College (No Degree) in Early Childhood Education

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