CURRICULUM VITAE (CV)

Name of Expert NARMADA DUBEY

Date of Birth (day/month/year) 23/08/1986

Marital Status Married

Citizenship/Residence/City Indian/India/Gwalior (Current City-Delhi-NCR) Contact (Mobile/Email) 091******** & 844-***-****/adx8le@r.postjobfree.com Qualification

Degree Year of Passing Institute/ University Major / Specialization M.C.A. 2010 R.G.P.V University Computer Application B. Sc 2007 Jiwaji University Computer Science

Intermediate 2010 M. P. Board Math, Physics, Chemistry High School 2002 M. P. Board All

Key Strengths:

Skills Hard Working & Multitask Skill

MIS & Reports

MIS, Reports Management & Technical Documentation, ensuring value add through MIS

Administration

Managing IT infrastructure, Day to Day IT Activates and Work Closely with end users/customer to Enhance user/customer satisfaction Facility Management

Services

Project base FMS, Helpdesk, NOC, Services included- hardware, IT & Non-IT infra components availability & defined end-to-end

Team Handling

Handle whole team in the Absence of TL, Guide team about the issue resolution and provide the training to new joiner.

Office Management

Office Administration, Office Management, Local Budgeting, Asset Management, Data Security, Coordinator, Application Support, Client Management Technical Strengths

Project Management, Data Analysis, MS Office, Internet Surfing, Mail Handling, Windows2010/Windows XP,TVS Printer

Others I like to be work with dedication and perfection Professional Experience:

Since July’22 to till Now: Nityo Infotech Private Limited

Working in IOCL (Indian Oil Corporation Limited) Project as PMO Coordinator.

Provide Training about the IOCL application (Siebel based applications) to new Joiners and handling the team absence of TL and monitoring the tickets, resolving within SLA and assign to L2 team. Taking follow-up for ticket resolution with L2 & L3 team.

MIS-sharing the reports to the client and analysis the pendency and the issues, resolving the issue within SLA and Making Roster, work divided within team and guide to the team about the issue resolution.

Since Sep, 2021 to 31st May’22: Value Point System Pvt. Ltd. New Delhi

Working in MCA21 Project (Ministry of Corporate Affair.) with Larsen & Toubro InfoTech Ltd as MIS Executive.

MIS - typically analyzes business problems and then designs and maintains computer infra & applications to solve the organization's problems, - prepare & maintaining all project reports - Daily, Weekly, Monthly, Quarterly, Yearly, SLA Violation Dashboard, RCA. And ensuring value add through trend Analysis besides uptime and availability

Monitored ticket system & Real Time Tickets Assignment, and resolve within SLA, L2 Level Technically Support to Team, and Active involvement in escalations, follow-up & coordination for ticket resolution with L3 Team for Pending issues, Since May, 2021 to Aug 2021 Venue Mangla Sons Chandigarh

Working as a Back Office executive In Marketing with Mangla Sons in Chandigarh.

Handle files, Purchase gifts for the Customers, Maintain Customers Details & Sales Record, also maintain the Budget and Expenses of Marketing, Order for Printing Pamphlets & Leaflet to the Vendor, and Allocate the location to the Venders for publishing these Pamphlets into Wall. I was also post product information in social media like Instagram, Face book etc

I was Contact to all vendors in every hour and assure that work finish on time. Maintain invoices and Clear Vendor’s Bill. Clear Insurance Policies of the Employees from the Bank Through Mails

& Calls.

Since Dec, 2010 to July 2012 Venue: CMC/TCS Private Limited Noida. I have 1.6 year experience on E Governance Project worked as an SPOC/Facilitation Manager at client location (Gwalior) in MCA21 Project, Managed by TCS including two states Madhya Pradesh and Chhattisgarh. Worked in following domains.

Coordinator between MCA&TCS at State Level. Handle Project on Client Location, Office Management, Assets Management, Office Administration, Local Budgeting, Data Security & Data Management.

Provide training to the Client, Application Support (Back Office Support), Monitoring of Tickets raised by ROC Staff and Tracking to Closer By mail & Calls. Escalation of urgent problem for immediate resolution. Repairing Systems by Hardware Engineer, Servicing AC, and Generator on Quarterly basis by Mechanic, Maintain Local Budget & Expenses, and Purchase Battery for Backup. Check: Application work properly after switching Server. Projects & Clients:

● Projects: MCA-21

● Clients: * Larsen & Toubro Infotech Ltd * Infosys * Ministry of Corporate Affairs (MCA) Narmada kushwah Date: May 2022

Name of Expert: Signature :