Jennifer E. Ricketts

adx8l6@r.postjobfree.com

305-***-****

Highlights

Troubleshooting

Service and support

Computer software savvy

Friendly

Quick learner

Strong communication skills

EXPERIENCE:

Open Heart Language Academy, Miami, Fl 33131

Feb 2023 to June 2023 (Contract)

Bookkeeper

Responsibilities

Provide accounting and clerical support to the accounting department

Type accurately, prepare and maintain documents and records

Prepare bank deposits

Daily enter key data in database

Provide assistance and support to company personnel

Research, track and restore data or documentation problems and discrepancies

Constantly update job knowledge

On a daily basis processes received payments for Aventura, Boca Raton and Brickell in Accountedge and on a daily basis update Received payments report in Excel.

Go to CRM website to view all of the pending enrollments needing to get processed in AccountEdge. Accurately, process the New Enrollments in AccountEdge for the 3 campuses (Aventura, Boca Raton and Brickell)

Go to Cardpointe website and enter the student’s credit card info and enter their new billing payment plan.

Use Skype to communicate with fellow co-workers in different office locations (Aventura, Boca Raton & Saudi Arabia) if I had any questions or needed assistance.

On Mondays (run weekly failed payments reports. Send email to the Aventura, Boca Raton and Brickell office notifying them of the students that have a declined payment. Collect cash and credit card payments from students for work books. Send Whatsapp message and emails to students notifying them of declined payments. Send weekly link payment report to the business manager. On Tuesdays, review weekly reports; check leavers; send PPI not signed to the campus. On Wednesdays, check the starters. On Thursdays, do PPIS for F1 starters (if confirmed). On Fridays, send book list to the different campuses; remove students from class that have a declined payment.

For students that have been notified of having a Visa denied we need to give them a refund. The business manager will tell us when it’s okay to process the refund.

Skills

Proven accounting experience, preferably as an

Accounts receivable clerk or

Accounts payable clerk

Familiarity with bookkeeping and basic accounting procedures

Competency in MS Office, databases and accounting software (Word and Excel spreadsheets)

Accuracy and attention to detail

Aptitude for numbers

Ability to perform filing and record keeping tasks

Data entry and word processing skills

Well organized

Arise Virtual Solutions, Miramar, FL

November 2020 to Feb 2023

Customer Service Agent (Contract)

Handle inbound and outbound phone calls, and send emails to agents who need assistance with registering with Arise.

Message co-workers in Zoom for assistance when agents need help with registering for a specific client opportunity

Log into PRM online to pull up agents profiles to view which opportunity the agent is currently registered for like Intuit Turbo Tax, Home Depot and assist them with their inquiries

Troubleshoot issues that agents are experiencing when they are trying to registering with Arise

Assist agents with registering their company business on their Arise portal

Learn about products and services to accurately and efficiently resolve customer inquiries on first contact.

Document issues, resolution and follow-up actions

Work as a team player and easily adapts well to change

Assist agents who need help with selecting the correct client program

Escalate agent issues to the manager

Arise Virtual Solutions, Miramar, FL

September 2020 to October 2020

Registration Customer Service Agent (Contract)

Make Outbound phone calls and receive Inbound phone calls

Assist agents who called in with selecting the correct registration path and walked customers through the SAP process

Work as a team player and adapts easily to change

Royal Caribbean, Miami, FL

August 2019 to August 2020

Supply Chain, Provision Agent, Fleet Services (Contract Assignment)

Provides support to the supervisor to make sure that the Pullmantur invoices

Position entailed working with the 4 Pullmantur cruise ships

Researched invoices to make sure that the European suppliers got paid correctly.

On a daily basis had to run an Excel report to resolve the EDI Inventory In dispute purchase orders for Pullmantur.

Go to the EDI IID search field and enter the purchase number to verify which lines have issues or not

Sometimes I had to send emails requesting for the Fleet Services agents in Holland and Spain to receive the lines that were still open. If the lines were still open then you were unable to process the PO’s in WebEC

If there was a price difference I would have to send an email to the buyer requesting their approval

Paste the purchase order number or the invoice number in WebEC to see if they were paid, approved for payment or not yet paid.

Had to make sure that we save each statement in the shared L drive so everyone has access

If the suppliers failed to upload the invoice and stamped POD, I would have to send emails requesting for them to send them in an attachment so I could process the purchase orders.

Worked closely with over 20 Pullmantur suppliers

On a daily basis check the Lotus Notes supplier statement email box. Move the emails that belong to Pullmantur to the Pullmantur folder. Have to respond to all of the Pullmantur supplier’s emails.

In Excel, had to research supplier statements to find out if the invoices were paid yet or approved for payment. Do a Vlookup to find out if the invoice was Paid, Approved for payment, submitted for payment, POD needed, credits, not yet due for payment. Once we completed a statement we had to move each supplier email into the correct supplier folder

Processed invoices online via the Royal Caribbean Web Commerce Portal-WebEC. If the purchase order was Pay per Invoice then it was okay to pay the full amount. If the purchase order was Pay Per Order, then we would have to go line by line to verify the correct total amount to pay. If all the lines were cancelled we would have to pay the invoice offline.

In Tungsten, if the invoice needs to get paid offline we have to enter the General Ledger number so accounts payable knows which account to pay

In less than 2 weeks I was trained on how to run the EDI IID Daily report. Used Hyperion which generates the report and then it gets exported into Excel. The report involved doing multiple Vlookup in Excel

Work closely with the European buyers team in order to get the European suppliers paid correctly in a timely manner

Submitted invoices to get them paid offline to Accounts Payable and the Pullmantur Accounts payable department

Used CrunchTime to validate the total quantity that the ships actually received

Once the invoices were processed in WebEC, they were sent to Tungsten Network Workflow queue where we had to approve the invoice PPI, PPO or Pay Offline so that Accounts payable could pay the purchase order

Supply chain/Logistics background

Royal Caribbean, Miami, FL

June 2019 to Aug 2019

Inventory Data Entry, Inventory Support in Food & Beverage (Contract Assignment)

Provides support to the Food and Beverage Procurement Team, focusing on Direct Sourcing from Manufactures.

Responsible for providing administrative and clerical support to relieve department managers or staff of administrative details

Accumulate and coordinate data, prepare and/or process input for repots, maintain records and files, and perform various clerical duties

Verify data received and make necessary changes

Constant interaction with a high-performing team of analysts.

Work with Excel spreadsheets on a daily basis.

In Crunchtime, process bids, bid analysis and delete items. Create new bid items.

Have a strong attention to detail and meticulous when entering data into the database.

Performs operations support and/or analysis for an assigned area. Develops and prepares reports and records relating to particular assignments or projects.

Work closely with the Sourcing & Commodity Market Analytics Manager with projects that he needs to be completed.

Assist the department with multiple ongoing projects that they need help completing in a timely manner.

Performs related duties as required with or without accommodation.

Satco, Miami Lakes, FL

May 2019 to June 2019 (Contract Assignment)

Receptionist/Billing Clerk

Greeted guests who approached the service window. Paged the customer’s information to the warehouse for customer pick up

Print reports three times a day.

Enter billing into the system

Answer phone calls and transfer them to the appropriate individual

Sort and handle the BOL (Bill of Lading) for the different freight lines

Onboard Media, Doral, FL.

December 2018 to March 2019 (Contract Assignment)

Accounting Assistant in Collections Department

Performing clerical tasks, including processing and recording transactions, fielding communications with clients and vendors

Assist the accounting department with data entry

Enter the merchandise sales for the different shops that Carnival Cruise ship has onboard

On a daily basis verify itineraries to make sure that the time and ports are correct

Twice a week, send the sales affidavits to the different cruise ship vendors

Enter the 2020-2021 cruise ship itineraries for the 29 Carnival ships

OHL Community Asphalt, Medley, FL.

May 2018 to November 2018 (Contract Assignment)

Payroll Assistant

Print technician timesheets from the four different branch locations (Dade, Vero Beach, West Palm Beach and Ft Myers)

Enter the technician’s hours into Employee Central

Maintain payroll information by collecting, calculating, and entering data

Submit payroll for all projects

Review consolidated reports for double entry, high and low hours

Print and process supervisor timesheets on a weekly basis. Verify that all supervisor timesheets have been submitted before the payroll deadline. Email the field requesting that the missing supervisor timesheet be sent ASAP

Handle the benefit reconciliation for Cigna, Eyemed, Arag, and Hartford

Scan timecards and move them to the company drives

Had to review certified payroll report and mail copies of the reports to payroll company

Organize and enter equipment hours in Employee Central

On a daily basis check the drives for timesheet submittal from the different field offices

Assist HR by entering New Hires and maintain employee files

XPO Logistics, Medley, FL.

Oct 2017-January 2018 (Contract Assignment)

Damage Claims Coordinator and Customer Service

Provide customer service to clients and business partners

Diagnose, assess and resolve problems or issues

Process changes or cancellations to delivery orders

Create files for damage claims

Follow up with customer to ensure that the damage claim has been resolved

Weekly conference call to discuss pending damage claims

MasTec Advanced Technologies, Miami, FL.

May 2006 – March 2017

HR. Generalist/Payroll Administrator

Accurately process and maintain new hire and re-hire packages in accordance to company standards

Use Hire Right website to verify I9 forms are accurately filled out correctly

Create and maintain employee personnel files, W-4s, State Tax forms, I-9

Process Federal and State taxes for GA, SC, NC, TN, Maryland

Process hourly & salary personal change forms for technicians

Enter Garnishments (Child Support, Student Loans, etc.) into the element entries field in Oracle

Run Excel spreadsheets for weekly terminations and send them to our supervisor on a daily basis

Evaluate and maintain the accuracy of employee data in Oracle, but not limited to (Cost centers, pay rates, location changes, tax information, job changes, pay changes, direct deposit accounts, payroll deductions)

Assists other team members in supporting, organizing and executing departmental projects related to the efficient and compliant operation of the department

Assists in pulling payroll/employee information for audits pertaining to HR functions

Completes all forms and reports required meeting designated deadlines

Log terminations in Excel based on termination dates and term reasons

Process IRD deductions on a weekly basis to clear the techs inventory

Answer payroll questions from the field and resolve any issues that the field may have

Customer Service Rep and Dispatcher for DirecTV

February 2005 – May 2006

Addressed volatile customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously

Accurately documented, researched and resolved customer service issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions

Acted professionally and patiently when addressing negative customer feedback.

Met or exceeded service and quality standards every review period.

Made reasonable procedure exceptions to accommodate unusual customer requests

Communicated with the technicians to make sure that they closed their job on time

Field Payroll Administrator

Supervise 3 payroll employees

Enter large quantities of work orders into Oracle daily

Audit new Supplier Information Sheet and validated the approval of the field manager or operations manager

Rectify payroll discrepancies

Keep logs of back charges in Excel

Check batch edit reports for discrepancies

EDUCATION: Florida International University, Chaplin School of Hospitality and Tourism Management.

Bachelor of Science Degree: Hospitality and Tourism Management. Only 18 credits left to complete degree.

SKILLS &

ACHIEVEMENTS: MasTec certificate of excellence awarded in (2011)

Walt Disney World College Internship (2002)

Phi Mu Fraternity

TECHNICAL

COMPETENCY: Microsoft Suite, Oracle R12, Excel, Outlook, Hire Right, Pivot Table in Excel

LANGUAGES: English, Semi -Bilingual in Spanish

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