NADIA ABU-SALEH

**** ****** ***., **********, ** 22301

Telephone: 804-***-****

Email: adx8kt@r.postjobfree.com

Knowledgeable and dedicated self-starter skilled in providing best-in-class administrative support in fastpaced business environments. Adept at leveraging exceptional oral and written communication skills to work productively across functions. Adaptable to change, with talent for balancing multiple priorities efficiently and effectively. Proven leader, with strong work ethic, an open mind, and willingness to learn. Known for working well independently and in collaborative team settings. Committed to handling sensitive situations and business matters with discretion. Knowledgeable of different cultures; lived in different countries such as Kuwait, Jordan, Poland, Switzerland and Egypt. EMPLOYMENT

Sudan-American Foundation for Education Inc., Mc Lean/VA Volunteer (part time) - July 2021 – 30 June 2022

Non-profit that partners with Ahfad University in Sudan, a private women’s university located in Omdurman/Sudan founded in 1966 by Mr Yusuf Badri.

World Health Organization

Regional Office for the Eastern Mediterranean, Eastern Mediterranean Health Journal, Cairo/Egypt

Senior Technical Assistant - January 1999 – March 2023 Management of the office to Director:

• Arrange appointments and maintain the Director’s calendar of meetings. Receive visitors and respond to telephone enquiries with tact and discretion, assessing their urgency, obtaining/providing information and/or referring them to appropriate staff for reply.

• Draft routine correspondence, type documents and reports, some of which are highly confidential, prepare tables, graphs and PowerPoint presentations, arrange for departmental meetings, take minutes and provide informal translation, when required.

• Organize travels of the Director; this includes raising travel requests in the Global Management System (GSM), requesting itineraries, obtaining visas, arranging hotel bookings, requesting security clearance, etc., and following up/keeping records on the submission of the Director’s duty travel reports.

• Maintain and update the Director’s filing system, list of contacts, technical records and reference material (paper based & electronic), make searches for information and provide background, as required.

• Assisted in all confidential matters of the Department.

• Managed the Departmental internal and external communications flow on all issues and maintained a system to monitor administrative work progress.

• Developed administrative capacity within the Department by ensuring new staff are oriented, trained and coached across departmental support functions.

• Prepared action points for Cabinet Meetings, Regional Committees, Department meetings, Executive Boards and World Health Assembly.

• Coordinated administrative work related to the Editorial Board, including organization of Editorial Board meetings, e.g. issuing Travel Requests; hotel reservations; etc. for participants and follow-up with travel agent vis-à-vis tickets; security clearance; responsibility for per diem payments; reserving meeting rooms; various types of documents; Travel Claims; and meeting settlements.

Supervisory Role:

• Planned and organized administrative work within the department, distributed assignment to other support staff in equitable manner, ensured proper coverage during leaves and absences in coordination with unit supervisors.

• Updated staff of new developments and procedures.

• Worked closely within the unit supervisors on the liaison with HRs on necessary action for recruitment of staff in the Department.

• Provide the Director with the short list.

• Act as a member of interview panel.

• Laisse with HR on the finalization of the position. Compliance, Risk Management & Quality Validation

• Act as the departmental compliance and risk management focal point.

• Review administrative compliance and carry out quality check of department’s administrative documents.

• Upload all needed documents, update and address all issues to the “Periodic Attestations” on the compliance cockpit.

Programme Management, Budget and Finance

• Act as focal point to administrative matters related to operational planning, implementation, monitoring and reporting.

• Coordinate the administrative proves of the divisional submissions for planning mid and end term reporting.

• Support the Director in preparing donors proposals and report.

• Issued various types of contracts on the Global System Management; follow up on the finalization of contracts and purchase orders for freelance staff in accordance with WHO regulations; and monitor freelance staff budgets.

Word Health Organization, Amman/Jordan Program Assistant - August 1993 - February 1998

• Prepared documentation for grants.

• Managed online resources.

• Managed WHO Representative’s calendar.

• Processed payments for suppliers.

• Attended staff meetings and recorded the minutes.

• Responded to emails and phone calls.

• Maintained office calendars and sent out reminders of impending appointments.

• Typed letters and reports as required.

• Compiled and sent bulk mailings.

• Proofread and made copies of documents.

• Assisted in the planning and overseeing of significant events.

• Assisted in managing the budget for special and routine events.

• Made reservations for various off-site business meetings.

• Acted as a liaison between Country Office and Ministry of Health.

• Reserved equipment and conference rooms for presentations and in-office meetings. Aim Advertising, Amman/Jordan Executive Assistant - January 1992 – June 1993

Answer phones and greet visitors.

Schedule appointments and maintain calendar of the supervisor.

Schedule and coordinate staff and other meetings.

Collate and distribute mail.

Prepare communications, such as memos, emails, invoices, reports and other correspondence.

Write and edit documents from letters to reports and instructional documents.

Create and maintain filing systems, both electronic and physical.

Manage the cash of the expensive.

The Americana Intel Safeway Kuwait/Kuwait Store Manager - April 1989 - July 1990

Developed business strategies to raise customer pool, expand store traffic and optimize profitability.

Met and exceeded sales goals by training, motivated, mentored and provided feedback to sales staff.

Ensured high levels of customer satisfaction through excellent service.

Completed store administration and ensure compliance with policies and procedures.

Maintained outstanding store condition and visual merchandising standards.

Reported on buying trends, customer needs, profits, etc.

Proposed innovative ideas to increase market share.

Conducted personnel performance appraisals to assess training needs and build career paths.

Dealt with all issues that arise from staff or customers (complaints, grievances, etc.). COMPUTER PROGRAM AND SYSTEMS

Microsoft Word, Excel, PowerPoint, Editorial Manager System, Global Management System (GSM), SharePoint, InDesign

LANGUAGES

English Fluent

Arabic Native speaker

ACADEMIC QUALIFICATIONS

B.A. Business Administration, Kuwait University, Finance and Banking - Kuwait Certificate of Diploma, American Institute of Professional Studies, Human Resources Management - USA Certificate of Diploma: South-western Accreditation Council, Communication Strategies - USA

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