Johnny Lee Pitts

Quality Assurance Analyst

E-mail: adx8kn@r.postjobfree.com

Phone #: 678-***-****

PROFESSIONAL SUMMARY:

An accomplished, innovative and creative technical analyst with extensive hands-on experience in Software Quality Assurance. A results-driven analyst with refined skills, versatility, and stellar experience driving performance-based initiatives to achieve objectives supporting business strategies. A problem solver with demonstrated ability to initiate team collaboration and integration via effective communication.

TECHNICAL SKILLS:

HP-ALM, HP-Unified Functional Test, Selenium, JIRA, Notion, Trello, PVCS Tracker, Azure DevOps Server, Visual Studios, Remedy, Zendesk, LINQPad (SQL), Client Server, XML, SQL Server, Oracle, Google Rest API -(Advanced Rest Client (ARC), Postman, Postman Flows, Java Script, Object-C, C++, Python, Swift, .Net

EMPLOYMENT HISTORY:

Sionic Mobile - Atlanta, GA

Senior Quality Assurance Analyst

April 2015 to June 2023

●Established the QA Department within the company, setting up a robust quality assurance framework from scratch.

●Defined the strategic vision, goals and objectives of the QA Department, aligning them with the company’s overall mission and quality standards which led to 30% improvement in overall product quality.

●Developed and implemented a comprehensive Quality Assurance Standards framework (testing estimates, test strategy, test planning, test metrics, test summary, defect tracking, QA Certification, project roadmaps) .

●Led team of QA staff, overseeing functional and quality testing of Web and Mobile Apps (Payments and Rewards) using Scrum and Agile Principles.

●Staffed projects and assigned team members to specific projects based on skills for software implementations, upgrades and maintenance releases.

●Attended Scrum, Sprint Planning, daily standups and Retrospective meetings.

●Developed and implemented QA documentation templates, checklists, and tools to streamline processes and ensure adherence to standards.

●Created Test Plans, Execution Metrics, Defect Metrics and Testing Summary using JIRA and Notion, to test the business requirements of Client, Web (Javascript, Python, .NET), Enterprise and Mobile Applications (C++, Java, Object-C, Swift).

●Performed Feature, System, Acceptance, Application, Functional, Non-Functional, High Level Automated (25% reduction in testing time), Integration, Regression and UAT testing during test cycle.

●Performed testing on system APIs using Postman and created API user guide.

●Performed data testing and verification using SQL Server.

●Documented defects, using PVCS Tracker and JIRA, created defect metrics from the testing cycle.

●Implemented a robust defect tracking system which reduced the average time to resolve issues by 40%.

●Assisted application developers in defect resolution and issue resolve.

●Established and enforced QA metrics and key performance indicators (KPIs) to measure and improve quality levels throughout the organization.

●Collaborated with cross-functional teams, including development and project management, to align QA practices with project requirements and industry best practices resulting in improved customer satisfaction ratings.

●Acted as a subject matter expert (SME) in QA Standards during company meetings and provided guidance and address inquiries.

●Led training initiatives to educate employees on QA Standards, processes, and methodologies, fostering a culture of quality and continuous improvement.

Turner Broadcasting System - Atlanta, GA

Senior Software Quality Assurance Analyst

January 2004 to April 2015

●Led team of QA Staff on Software Quality Assurance principles and processes along with Agile/Scrum principles to ensure complete testing coverage of products.

●Staffed projects and placed in-office and offshore team members on specific teams based on skills for Business Systems software implementations, upgrades and maintenance releases.

●Prepared testing estimates and determined test strategies for project roadmaps and current projects.

●Attended Scrum, Sprint Planning, daily standups and Retrospective meetings.

●Analyzed Technical Designs and Functional Requirements for testing activities.

●Created Testing Strategy to outline project details, risks and contingencies, testing activities and software compatibility requirements.

●Created Test Plans, Execution Metrics, Defect Metrics and Testing Summary using HP ALM and TFS to test the business requirements of Client, Web Technology, .NET and Mobile Applications.

●Collaborated with the Automation team to define automated testing needed for the testing cycle and created high level automated Regression scripts using Winrunner, HP Unified Functional Testing and Selenium resulting in 30% reduction in testing time and improved product reliability.

●Performed Acceptance, Functional, Non-Functional, Application, System, Integration, Feature, Regression and UAT testing on Waterfall and Agile projects for Client, Web Apps, Mobile Apps and .NET Applications.

●Created SQL scripts to verify and process back-end data for Digital Applications.

●Performed manual testing of Business Object and Crystal Reporting Applications.

●Performed testing on Web API’s provided by developers using .Net Webservice Studio.

●Performed custom HTTP request and Rest API testing using Google Rest API - (Advanced Rest Client (ARC) to process Ingest and Fulfillment requests.

●Documented defects, developed execution and defect metrics using PVCS Tracker and JIRA.

●Implemented and supported company wide Digital Media Initiative (DMI) application that houses all Turner Digital owned assets.

●Implemented and supported company wide Media Tracking System (Orion) application that houses all Turner Tape based assets.

Software Quality Assurance Analyst II

June 2002 to January 2004

●Attended project team meetings and provided information on QA processes and testing efforts using test strategy documentation.

●Analyzed Technical Designs and Functional Requirements.

●Developed testing deliverables (Testing Strategy, Test Plan, Execution Metrics, and Defect Metrics) to meet the business requirements.

●Created test data and maintained test environments for testing.

●Performed Feature, Acceptance, Functional, Non-Functional, Application, System, High Level Automated (resulting in 30% reduction in testing time and improved product reliability), Integration, Regression and UAT testing on Waterfall and Agile projects for Client, Web Technology, Mobile Apps and .NET Applications.

●Created SQL scripts to verify and process back-end data.

●Documented testing results in HP Quality Center.

●Documented defects IN JIRA, developed execution and defect metrics.

●Issued Quality Assurance certification for Production releases and approved QA migrations using Remedy.

●Worked with customers to determine testing scenarios for UAT.

●Facilitated UAT sessions and communicated feedback to the project team upon completed UAT sessions.

Software Quality Assurance Analyst

November 1999 to June 2002

●Analyzed Technical Designs and Functional Requirements.

●Developed testing deliverables (Testing Strategy, Test Plan, Execution Metrics, and Defect Metrics) to meet the business requirements.

●Conducted Application, System, Functional, Integration, Feature, Regression and UAT testing.

●Documented defects in JIRA, developed execution and defect metrics.

●Worked with customers to determine testing scenarios for UAT.

●Issued Quality Assurance certification for Production releases.

●Approved QA migrations using Remedy.

EDUCATION:

Bachelor of Science, Computer Information Systems

DeVry Institute of Technology, Decatur, Georgia

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