SUSAN E. HUGHES

215-***-****

adx8ka@r.postjobfree.com

*** *. ********** ******

Newtown PA 18940

Work Experience:

Shellpoint Mortgage Servicing

****-*******

GinnieMae Team: FHA/VA/USDA

Daily Duties and Responsibilities

Use manual and automated call dialer strategies to contact delinquent homeowners

Manage 300 loans 60+ days delinquent staying compliant with corporate, investor and legal guidelines.

Fully and accurately document loan servicing files with account reviews, phonecall narrative, next steps and set expectations for borrower and loss mitigation.

Strive for retention and prevent foreclosures through loan modifications, repayment plans, short sales, or Deed in Lieu.

Pre- underwrite the borrower’s income using paystubs, bank statements, tax returns and credit reports.

2014-2019

State-licensed Property and Casualty Public Insurance Adjuster in PA, MD, SC

Trained in Residential Loss Mitigation

2010-2014

BUCKS COUNTY COMMUNITY COLLEGE, Newtown, PA

Budget Coordinator and Community Service Public Liaison

Content Management System Administrator

EDUCATION: TEMPLE UNIVERSITY-Bachelor of Science, Finance

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