CHRIS HIGGINSON

Waddington, NY *****

315-***-**** - adx8jo@r.postjobfree.com

PROFESSIONAL SUMMARY

Talented Supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. SKILLS

Superior Work Ethic

Strategic Business Initiatives

Drawer Preparation

Flexible Work Schedule

WORK HISTORY

11/2017 to 05/2023 Retail Supervisor

Ollies Bargain Outlet – Massena, NY

Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.

Opened and closed store independently and prepared nightly bank drop for manager.

Counted cash register drawers at beginning and end of each shift to prepare bank deposits.

Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.

Greeted customers and helped with product questions, selections, and purchases. Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.

Created and implemented employee monthly action plans to increase sales and customer loyalty.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Maintained company's visual merchandise standards through general housekeeping and planograms.

Coordinated merchandising displays, signage and sales enablement EDUCATION

High School Diploma

North Country Union High School - Newport, VT