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Project Manager Business Development

Location:

Raleigh, NC, 27608

Posted:

July 11, 2023

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Resume:

ASHLEY A. SHORT

Raleigh, North Carolina ***** · Cell: 910-***-****

adx8is@r.postjobfree.com

Dedicated Management professional with 10+ years of experience in overseeing various daily operations while implementing strategies aimed at improving and facilitating processes within the healthcare industry. Highly competent in leveraging exceptional interpersonal skills to establish and maintain strong client and colleague relationships. Meticulous in managing projects by directing and coordinating with teams to ensure timeous and successful completion.

Related Work Experience

AUGUST 2017- JUNE 2023 RALEIGH, NC

ASSISTED LIVING COORDINATOR, BRIGHTON GARDENS OF RALEIGH

*Oversee all operations in Assisted living Community Setting of 60 employees and 90 patients by following county and state regulations, yielding deficient free surveys.

*Regional Trainer for Assisted Living Coordinators across Eastern division.

*Boosted employee morale by creating and managing team member recognition and engagement program and conducting regular performance evaluations, obtaining high employee retention rate of 92%.

*Modifying the company concept of universal employee, by creating mentoring programs to maximize profits.

*Facilitating and overseeing recruitment, hiring training, scheduling, and labor analytics through outreach programs to generate revenue.

*Effectively adapted to constant change regional, and executive management styles, through productive communication, problem solving, critical thinking and teamwork.

*Maintained staff development by conducting sufficient training and providing growth opportunities to establish high levels of team productivity and efficiency.

*Organizes workflow and appointment by reading and routing correspondence, collecting customer information and managing assignments and assessments.

*Strengthening skills in Adaptability, Customer Loyalty, Building Strategic work Relationships, Fostering Successful Teams, coaching for success, Managing Conflict, and Quality Orientation.

*Generated profit through stakeholder management by effective planning and managing stakeholders expectations.

*Financial management of community revenue to produce significant quarterly gains as seen in Q2 Q4 2021

*Strong communication skills, ability to proactively seek new customers and conduct sales campaigns through all available channels.

*Planning and Organizing patients plan, in accordance with North Carolina Long term Care Regulations

*Remaining up to date with Modifications to Long-Term Care Facilities policies and procedures per State guidelines

*Staying in complaint with ongoing CDC infection control practices in long -term care Facilities

*Conducting External Business development opportunities for employee growth, and resident occupy

AUGUST 2012 – 2017 RALEIGH, NC

CASE/COORDINATOR, RESOURCES FOR SENIORS

Project Manager and subject matter expert for Medicaid's Community Alternatives Program for Disabled Adults

*Responsible for oversight and supervision of follow through of care plans. Monitor personal care aide/Certified nursing assistants in patient homes.

*Plan, organize, develop, and overall operations of all CAP-DA Services

*Managed 30+ CAP-DA cases across wake county, by appropriately managing patient funds monthly to not exceed their annual care cost.

*Ensure that personal care service agencies follow all federal, state and local laws and regulations.

*Interim manager within the case management department including employee coaching.

*Facilitate provider case consultation conferences 90-day basis to ensure coordinated implementation of treatment plan and service utilization.

*Collaborating with Clinical team to perform Annual Self Evaluation Health Assessment with patient/beneficiary

*Provide mediation between family and healthcare providers to address concerns.

*Collaborates with Registered nurse and external healthcare professionals on patient assessments and plan of care.

*Responsible for administering new hire training including software, assessment, and person center goal planning.

JULY 2010 – AUGUST 2012 SILER CITY, NC

PROGRAM DIRECTOR, BRIDGES OF HOPE INC.

*Organized and evaluated the Helpline Program; 24- hour shift operations of the Helpline program.

*Provided Crisis intervention and supportive counseling.

*Managed 15 employee’s daily operations and conducted bi-monthly team meeting.

*Developed program plans and assisted with coordination of policies and procedures to ensure quality assurance and continuous improvement; Conducted admission assessment and developed service plans.

*Empower employees to take responsibility for their jobs and goals; delegate responsibility and expect accountability and regular feedback.

*Plan in-house and off-site activities (i.e. parties, celebrations, and conferences)

*Manage office general and administrative budget, ensure accurate and timely reporting.

ASHLEY A. SHORT

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION, HEALTHCARE ADMINISTRATION STRAYER UNIVERSITY

BACHELORS OF SCIENCE, RECREATIONAL THERAPY, RT, WINSTON SALEM STATE UNIVERSITY

Skills

Operations Management, Relationship Management, Strategic Planning, Project Management, Team Leadership, Adaptability change. Ability to make decisions in high stress environments. Provide clear and concise directions for delegation of task. Proficient in Medicare and Medicaid funding

Technical skills:

Microsoft Office, PeopleSoft, Epic, Power BI, Labor Management, OnShift scheduling, Visio, Point Click Care, Teams, Zoom, Google meet, NC Tracks, NC Fast, SPARK,MPI, CDS

ASHLEY A. SHORT

REFERENCES

Brandon Johnson

Executive Director

Raleigh NC, 27612

Phone: 984-***-****

Relationship: Direct Supervisor ( Former)

Nathan Robinson

Executive Director

Golden Harmony

Raleigh, NC 27612

Phone: 919-***-****