Customer Service Data Entry

Professional Summary

Skills

Work History

Education

Jඍඛඛඑඋඉ Hඍඑඖඌඍඔ

***** ** **** *******, *********, MO. 64152 • 816-***-**** • ***********@*****.*** Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Motivated with hands-on experience and academic training. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Accounts Payable & Receivable

Bookkeeping & database management

Account reconciliation

Data processing

Financial/ Expense reporting

Team leadership & coaching

Strategic thinker

Bank deposit procedures/Accurate money handling

Goal/Detail-oriented

Multi-Tasking/time-management

Spreadsheet software knowledge & Word processing

Professional Communications

Accounting Assistant;Data Entry, 02/2014 to Current Affinity World Wide Signage – Kansas City, Missouri Maintaining world-class client satisfaction and contributing to the Company culture. Reviewing performance and servicing of existing accounts. Demonstrated ability in Microsoft Office Suite.

Working in fast paced environment.

Data Entry, maintain current client accounts with new locations or changes and removal of locations in their account. Monthly escrow report

Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems. Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. Reported financial data and updated financial records in ledgers and journals. Reconciled account information and reported figures in general ledger by comparing to bank account statement each month. Worked on daily cash flow report

Streamlined bookkeeping procedures to increase efficiency and productivity. Established QuickBooks accounting system to reflect accurate financial records.

Developed monthly, quarterly and annual profit and loss statements and balance sheets. STORE MANAGER, 08/12 to 01/14

BLOCKBUSTER LLC – Kansas City, Missouri

Responsible for supervising and coaching Customer Service Representatives to maintain effective store operation, achieving strong financial results and creating an exceptional customer experience. Partner with the Territory Manager to ensure store operations and inventory audits are performed in accordance with the Company's policies, procedures, and budgetary guidelines Help create customer service friendly environment. Proactively run my shifts to ensure achievement of store goals in revenue. Complete operational self-audits

Merchandising of store based off weekly planners.

Delegated tasks & implemented action plans to employee's, in order to reach our weekly/monthly promotional goals and operational expectations

Created work schedules according to sales volume and number of employees. Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.

Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties. Oversaw daily cash register operations and cash management and kept errors at 0% rate CUSTOMER SERVICE ASSOCIATE, 09/2010 to 01/2011

SPENCER'S GIFTS – Kansas City, Missouri

Responsible for selling store merchandise to guests while maintaining the company's standard in customer service. Demonstrates merchandise according to company guidelines and product knowledge. Stocking and general upkeep of store.

Operates the store POS to ring up sales.

Provided primary customer support to internal and external customers in fast-paced environment. Associate of Science: Criminal Justice, 2012

ITT-TECHNICAL INSTITUTION - Kansas City, MO

Graduated with 3.97 GPA

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