Customer Service Administrative Assistant

LEAH MARR

CONTACT

256-***-**** _ *********@*****.***

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Dy http://linkedin.com/in/leah-marr-

* **** *****, **

EDUCATION

Master's in Business Admi

Liberty University

August 2022-Present

Bachelor in Business Administration

University of Southern

Mississippi

August 2020-May 2022

SKILLS

organization

communication

detail oriented

microsoft office

adaptable

fast learner

coachable

WORK EXPERIENCE

Administrative Assistant

Women of Business Organization August 2020-May 2022

Managing the calendar of my supervisor.

Replying to emails and filing documents.

Taking inbound and making outbound calls

making appointments, and scheduling meetings (teams and Zoom).

Recording meetings in detail and going over them after the meeting.

Helped update our Organization's social media (Instagram, and facebook)

Entering data in the computer.

Bookkeeping and keeping updates of the office equipment.

Customer Service Representive

Maximus December 2020-May 2022

With my problem-solving skills, could identify what my customer was missing and pick a plan to fill

that hole.

Working in a high-volume inbound call center environment handing over 20-30 calls daily.

While dealing with Medicare and Medicaid, consistently delivering top-of-the-line customer service

and ensured my customers always left satisfied.

Need some help with some customers. But my communication skills could calm them down, get

them to identify their issues, and still ensure they left satisfied.

Data Entry

Trustee (contract) March 2023 -May 2023

e Would take about 50+ life insurance claims daily.

Review all data for deficiencies or errors, correcting any incompatibilities and checking.

Merging files to update outdated or incomplete data.

Customer Service Representative

GDIT FEMA- Hurricane Relief (contract)

Contribute positively to a work environment that is flexible, adaptable, and team-based.

I'd appreciate it if you could thoroughly understand customer regulations and expectations.

Respond to incoming inquiries, telephone and/or written, from providers.

Knowledge of all significant TPGS operating systems. Actively participate in ongoing

training. Effectively handled over 30-50 calls a day.

October 2022 -January 2023

Sale Representative/Manager

Cutco, September 2018 -October 2020

e Generated 100+ sales and 2,000+ in profits in sales with Cutco.

e Building strong relationships with valued and loyal customers.

e Always met several goals at the end of the month and kept my customers happy.

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