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Customer Service Warehouse Supervisor

Location:
Tennessee
Posted:
July 11, 2023

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Resume:

Lamar Perry

**** ********

Memphis, TN

Mobile: 662-***-****

E-mail: adx8g0@r.postjobfree.com

OBJECTIVE

• To secure a challenging and rewarding leadership role with a growing firm

• To provide a competitive advantage as well as maximize a firm's operational effectiveness PROFILE

• Excellent team-building skills--personable professional, diplomatic and tactful with professionals and non-professionals

• Poised and competent with demonstrated ability to easily transcend cultural differences

• Accustomed to handling sensitive and confidential records

• Flexible and versatile

• Thrives in deadline-driven environments

May 2022 - present

Glidewell Dental Laboratory/Bruxzir Express

Duties Include

Oversees daily mail and shipping activities to ensure accuracy and completeness of shipments. Ensures department performance meets or exceeds company standards. Supervises assigned staff with daily shipping activities. Schedules, directs, assigns work, trains, and ensures tasks/projects are completed in a timely manner and adheres to operational standards.

Motivates employees, assists in goals setting, provides development opportunities and performance feedback, and addresses complaints and provides resolutions. Plans and directs performance of assigned staff.

Ensures production schedules are met through establishment of procedures. Monitors work process and makes suggestions for modifications in order to increase and improve productivity, efficiency and accuracy. Assists with administration of new policies and programs.

Monitors P&L activities for the department. Makes necessary changes to meet budgetary objectives.

Helps implements program activities, coordinates efforts of production departments and personnel, and resolves problems in areas of logistics to ensure requirements are met. Communicates feedback of current production status and issues to management. Completes various reports for management.

Provides office support for shipping areas.

Answers and makes calls to/from internal/external customers as needed. Resolves all maintenance issues.

Performs quality control inspections according to the shipping quality standard procedures. Establishes and maintains communication with transportation companies. Prepares and sorts outbound cases and provides billing functions in GCM system. Manages inventory. Performs quarterly inventory audits, identifies issues, and recommends solutions.

Performs other related duties and projects as business needs require at direction of management. March 2022 – March 2023

Part Time City/Long Haul Dispatcher Holland/Yellow Duties Include

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel

• Using telephones, two-way radios or text messages to contact employees or emergency personnel

• Speaking with supervisors or customers to resolve problems, requests for services or equipment

• Preparing daily work such as schedules

• Preparing work orders for crew or receiving work orders from work crews

• Overseeing communications within company assigned territories

• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information April 2018 – January 2022

DC Manager/ Shipping Supervisor Johnson Controls, Inc. / Hart & Cooley/Mueller Streamline

Duties Include:

• Develop and improve plans/processes, identify training, provide training and maintain competence levels of warehouse employees

• Communicate and interact with manager and peers to apply sound communication and motivational techniques

• Develop and implement solutions to promptly address KPI falling below prescribed alarm & target levels

• Participate in hiring/termination process of distribution employees along with HR Manager

• Develop and implement inbound/outbound and/or assembly/sequence process changes to ensure proficiency and accuracy

• Communicate with outbound carriers, manufacturing/industrial engineering teams as well as acting as a liaison with the Dealer Network, expediters and Hub

• Develop, implement, communicate and monitor all programs related to the safety of all personnel, equipment and property

• Manages employee performance and provides feedback. Takes timely action to improve performance

• 20%-Supervises and monitors warehouse personnel work assignments, workflow, performance and work standards, accuracy, and productivity

• Analyzes and resolves work problems, or assists workers in solving work problems

• Create annual Workforce plans including plans for Peak in partnership with Department Managers

• Standardizes work procedures and creates SOP’s to improve efficiency of warehouse operations

• Determines work procedures, prepares work schedules, and expedites workflow

• Maintain maintenance on building and equipment to ensure a safe work environment September 2017 – April 2018

Warehouse Supervisor Radial Corporations, Memphis, TN Duties Include:

• Manage hourly workforce responsible for all warehousing operations picking.

• Responsible for delivering objectives related to safety, cleanliness, quality, cost and productivity.

• Interact with other salary and hourly employees to deliver successful results.

• Carry out Company practice/policy in the areas of work standards, discipline, training and personnel administration.

• Encourage a positive working relationship with hourly employees and Leadership, including fair and equal administration of the contract.

• Facilitate crew meetings.

• Prepare/maintain work related records as needed.

• Calculate daily labor hour requirements to ensure proper utilization of manpower

(including any overtime and vacation)

• Actively participate in all Continuous Improvement Process Teams September 2014—August 2017

Warehouse Supervisor Neovia Logistics, Southaven, MS Duties Include:

• Planning, organizing, supervising, and participating in daily warehouse operation; activities, including the receipt, documentation, storage, safety and distribution of equipment; supplies and maintenance of inventory

• Training and evaluating the performance of assigned warehouse employees

• Routing, scheduling, packing and preparing orders for delivery; loading vehicles; and scheduling and overseeing deliveries and pick-ups.

• Supervising the processing of requisitions and requests to invoice for reimbursements of warehouse codes and completing requisitions for needed materials to assure adequate stock levels.

• Monitoring automated warehousing systems; and operating specialized warehouse equipment as necessary

• Daily cycle counts to ensure Inventory accuracy of the Clients product

• Daily audits performed to check if the reports ran and product on hand was correct

• Work with IT to put in an Inventory Tool and process to ensure employees were putting away properly

• Increase the percentage of Inventory by streamlining the process

• Scheduled quarterly cycle counts for Clients

• Performed the necessary adjustments

• Constantly trained new and existing employees to improve on Quality

• Lean Yellow Belt Training, 5’s, 8 Wastes, and Continuous Improvement

• Labor Management System (LMS), WMS, and AS400

May 2012 to September 2014

Warehouse Manager Mid-South Food Bank, Memphis, TN Duties Included:

• Managing day-to-day operations of the business

• Scheduling inbound loads & volunteer schedules

• Maintaining the maintenance on all the forklift(s) & building

• Implementing processes and procedures for receiving

• Ensuring First In First Out (FIFO) processes were carried out

• Arranged all inspections were conducted for building and fire extinguishers

• Worked with Chief Ops Officer to set yearly budget

• Sustained accurate inventory

• Performed daily and quarterly cycle counts

• Creating and maintaining spreadsheets to track data September 2010 to May 2012

Supervisor Supply Chain Solutions, LLC, Memphis, TN Duties Included:

• Providing a group to do cycle counts daily

• Ensuring the counting & labeling of products

• Training associates to use hand held scan guns, drive a sit-down forklift, and use an electric/manual pallet jack

August 2006 to November 2009

Facility Manger Warehouse86 Ventures, LLC, Memphis, TN Duties Included:

• Managing day to day operations which consisted of a staff of up to 40 associates

• Scheduling manpower staff according to business flow

• Implementing processes and procedures for all areas of the warehouse

• Setting production values in our Pick, Pack, and Ship department

• Ensuring quality standards were followed and building inspections were complete

• Training all new & existing associates according to company standards

• Maintaining quality customer service was given to every customer

• Created and worked off a set budget weekly, monthly, and annually June 2005 to August 2006

Production Supervisor Faurecia Automotive Seating, Inc. Cleveland, MS Duties Included:

• Supervising third shift paint line department

• Scheduling, planning, and setting up production lines

• Designing line layout

• Implementing new processes to increase production and minimize headcount

• Maintaining productivity, quality, and safety

EDUCATION

Tennessee State University (2021)

College Of Agriculture Memphis, TN

Strayer University (2016 to 2019) Memphis, TN

Business Administration

Jackson State University (1994 to 1997) Jackson, MS Biology

Shaw High School (1990 to 1994) Shaw, MS

Diploma

REFERENCES

Available upon request



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