Lashaunda Cousin

*** ********* **** ** *** ****, Jackson, Mississippi, 39212, US

601-***-****

adx8e9@r.postjobfree.com

Leader who focuses on results and has a track record of sustaining long-term growth.I’m also service- driven, and an extremely disciplined, motivated hard worker. Computer literate

Sales

Time management skills

Customer satisfaction

Quick learner

Positive learning process

Energetic

Team building

Positive and upbeat

Excellent communication

High School - 2007

Jim Hill High School - Jackson, MS

Sales Manager - June, 2021 to June, 2023

Holiday Inn Pearl - Jackson Area, an IHG Hotel - Pearl, MS Promoted to [Sales Manager] for consistently demonstrating Team work and Hard-work. Developed and implemented sales training and processes to achieve knowledge and Business. Made phone and email contact with customers to see if there were any connections, offer services, and cement relationships.

Double-checked the data's accuracy and integrity.

Customers were educated on all processes and services, including # Sleeping Rooms and Banquet Spaces.

Negotiated pricing with Sports teams, wedding parties, family reunions, and sold sleeping rooms. Kept existing customers and expanded my customer base, and sales volume significantly. Met sales goals and increased revenue by $1000’s each month through hotel knowledge and customer relationship management.

Exceeded sales goals and increased profitability by developing sales strategies and business plans based on market trends.

Assist subordinates in improving their performance by motivating, encouraging, and debating ideas. Professional Summary

Skills

Education

Work History

Customer Representative/Front Desk Agent - October, 2017 to June, 2021 Holiday Inn Pearl - Jackson Area, an IHG Hotel - Pearl, MS Double-checked the accuracy and completeness of the guest information and payment options. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Cross-trained on restaurant, housekeeping, and Banquet roles in order to provide skilled back-up for customer-facing teams.

Compiled information to prepare source data for computer entry. Exceeded team goals by collaborating with housekeeping and maintenance to implement best practices and protocols.

Checked in numerous guest on average per every 8+ hour shift. Educated new hires on the company's customer service policies and service level expectations. Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies. Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas. Helped customers by providing confirmations, answering questions, and providing general information over the phone.

Engaged each customer and used active listening and effective interpersonal skills to provide high levels of customer service.

Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.

Helped customers with a variety of issues and discrepancies. Responded to unique requests and requirements.

Solved guest issues, improved operations, and provided excellent customer service. In charge of quality communication, customer service, and product representation for each client. Trained

Assistant Director - April, 2015 to November, 2018 Little Scholars - Jackson, Mississippi

Provided menu options that were well-balanced and nutritious. Wrote and reviewed incident reports, including employee write-ups, and put in place appropriate corrective action plans to address current and potential problems. Built constructive and open relationships with families with forthright yet friendly communication. Taught the kids to be patient and understanding of others. Kept track of key business metrics and made recommendations for proactive policy and procedure changes.

Communicated with kids in a way that was developmentally appropriate. Was open and honest with the parents of the children about their daily activities and behaviors. Prepared nutritious breakfasts, lunches, dinners, and snacks for the kids. Have over 14 years of experience caring for toddlers/kids. Organized and managed a number of children's programs. Worked directly with management, [Owner, and the Director department to brainstorm, discuss strategy, and mitigate and daycare issues.

Allotted plenty of time for outdoor recreation.