Customer Service High School

BRIANA GREEN

***** *******, ****, *******, ***** 77096 H: 812-***-**** *************@*****.***

SUMMARY

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Responsible production support worker always ready to contribute to team and company success. Dedicated to tackling any task and efficiently completing all work.

SKILLS

Organizational ability

Effective multi-tasker

Table setting arrangements

Courteous and professional demeanor

Outgoing personality

Food preparation techniques

Courtesy

Service-oriented

Strong communication skills

Equipment operation and maintenance

Available to work nights and weekends

Welding safety precautions

EXPERIENCE

06/2012 to 07/2013

Host/Prep

Denny's Evansville, IN

Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.

Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.

Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.

Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Answered questions about food and order statuses for waiting customers.

Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.

08/2013 to 03/2014

Welding

Toyota Princeton, IN

Set up equipment and welded parts according to welding chart specifications and type.

Maximized shop organization and equipment lifespan by maintaining equipment.

Sustained safety protocols and ensured proper, cost-effective and accurate handling of equipment and materials.

Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures.

Completed minor torch ups with MIG welders.

Responded to service calls quickly and professionally.

06/2015 to 07/2019

Food Prep

Farbest Foods Huntingburg, IN

Answered customer questions about specific products and cut meats to specifications.

Cut, wrapped, weighed and labeled orders for customers.

Properly stored meat to decrease waste and increase product freshness span.

Monitored employee use of machinery, including mincers, slicers and sausage fillers.

Trained new employees on cleanliness, client interactions and various types of meat cuts.

Kept detailed records of meat cuts to ensure accurate inventories.

Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses.

EDUCATION AND TRAINING

GED

Central High School Evansville, IN

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