Customer Service Account Manager

Professional Summary

Skills

Work History

BARBARA JARRETT

Rome, GA 30165 706-***-**** **********@*****.*** Sales is my nature and I love working with people. I am a licensed insurance agent and recently retired and looking to move to customer service from sales. Looking to get back into a company offering great benefits and has a strong presence in the industry

Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills.

Successful at continually meeting or exceeding sales and service objectives. Knowledgeable about advertising standards and winning strategies. Expertise in customizing approaches to fit the businesses, markets and target customers.

Business development

Market knowledge

Customer relations

Negotiation

Client acquisition expert

Sales Administration

Customer Service

Sales

Marketing understanding

Franchise management

Sales and marketing

Relationship building

Results-oriented

Sales Management

Insurance License

Agency Owner 11/2018 to Current

Jarrett Insurance Agency – Rome, Georgia

Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals

Identified opportunities for growth within North West Georgia territory and collaborated with sales teams to reach sales goal

Resolved problems with high-profile customers to maintain relationships and increase return customer base

Maintained up-to-date knowledge of competitor products and pricing in market served Education

Enhanced profitability by developing pipelines utilizing marketing and sales strategies Sold products by developing relationships with network of Teaching professionals Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics Analyzed clients' current Insurance needs and suggested additions or changes to deliver better offerings

Called potential clients to promote business offerings and expand customer base by calling 50 new clients per day averaging 200 per month

Account Manager 10/2004 to 11/2016

Wolters Kluwer TAA – Kennesaw, GA

Grew territory by 28% through successful networking, partnership development and contract negotiation

Established agreements for expansions of licenses and Tax and Accounting product replacements

Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 37% Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 89% success rate

Developed highly profitable pipeline based on multiple sales penetration techniques Managed book of business worth $1.5 Million across 6800 accounts Bachelor of Science: Psychology 2005

University of Maine At Presque Isle - Presque Isle, ME Associate of Science: Accounting and Business Management 1985 Northern Maine Community College - Presque Isle, ME

Contact this candidate