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Customer Service Associate

Location:
Chennai, Tamil Nadu, India
Posted:
July 12, 2023

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Resume:

Page * of *

+91-701**-*****

adx88r@r.postjobfree.com

https://www.linkedin.com

/in/kishore-p-975480249/

Bangalore, India

EDUCATION

Diploma in Hotel

Management (2 years)

Chennais Amrita

International Institute of

Hotel Management

(Affiliated to London

University)

0000

COMPUTER SKILLS

Protel, IDS, Prism

hospitality softwares

MS-Office

PERSONAL ATTRIBUTES

I am an excellent

communicator, with a

friendly personality

Interacting with and

helping guests

Highly motivated to take

up challenging

assignments

Capable team player,

works with people at all

levels with excellent

interpersonal skills

SKILLS SUMMARY

I have in-depth knowledge and understanding of F&B Service

Expertise in building positive rapport with guests

Highly skilled in team leading, assigning duties, shifts and supervising their work other daily job related functions.

Assisting in mis-en-place and restaurant layout

Making the store requisition as per requirement of Food and Beverages,

Skilled in up-selling and cross-selling.

Proficiency in Protel, IDS, Prism hospitality software. ACHIEVEMENTS & RECOGNITIONS

Best Employee of the month

Best sales achiever

Highest review taker

100% Attendance all over the year

WORK EXPERIENCE

37th Crescent Hotel, Bangalore

F&B Executive, March 2023 – present

Responsible for the entire operation of Restaurant.

Monitoring and controlling F&B costs, analyzing sales and expenses, and implementing strategies to maximize profitability.

Recruiting, training, and supervising F&B staff, ensuring efficient operations and delivering excellent customer service.

Ensuring high-quality food and beverage offerings, maintaining service standards, and addressing guest feedback and concerns to enhance overall dining experiences.

Responsible for daily basis work like, DRR, Hard beverage, soft beverage, Linen, CCGH Inventory.

Brahma Brews, Bangalore

F&B Executive, March 2021 – January 2023

Responsible for the entire operation of Restaurant.

Responsible for attending guest queries and complaints.

Responsible for office work, cashiering, filling the reports.

Responsible for office work on publishing daily report and presenting

complaints and queries to the senior.

Responsible for attending guest queries and complaints. KISHORE P

Accomplished F&B professional with extensive experience Hospitality industry with some of the most recognised brands in India.

I hold a Diploma in Hotel Management (2 years).

Committed and passionate about providing quality service of a high standard, I have consistently exceeded expectations through hard work and learning. Page 2 of 2

LANGUAGE SKILLS

English, Hindi, Kannada,

Tamil, Telugu

PASSPORT & VISA DETAILS

Valid Indian passport

Passport No: T7756556

PERSONAL DETAILS

Nationality: Indian

Marital Status: Single

Date of Birth: 11/04/1999

PROFESSIONAL REFERENCES

Ms. Sonu

Chief Executive Officer

37th Crescent Hotel,

Bangalore

+91-832**-*****

The Lalit Ashok, Bangalore

Senior Steward, June 2019 – January 2021

Overseeing the activities of stewarding staff, and ensure efficient operations in the dining areas.

Monitoring and managing inventory of kitchen supplies, equipment, and cleaning materials, ensuring adequate stock levels and minimizing wastage.

Enforcing hygiene and sanitation standards, conducting regular inspections.

Gokulam Grand, Bangalore

Senior Steward, May 2018 – May 2019

Oversee the work of the stewarding staff, assign tasks, and ensure smooth operations within the

department.

Monitoring and maintaining inventory of cleaning supplies, equipment, and utensils, and coordinating orders as needed.

Ensuring compliance with sanitation and safety regulations, conducting regular inspections.

Providing guidance and training to stewarding team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.

ITC Fortune, Bangalore

Guest Service Associate, March 2017 – April 2018

Greeting guests, present menus, take food and beverage orders accurately, and deliver orders promptly to ensure a positive dining experience.

Providing detailed information, and make recommendations based on guest preferences and dietary restrictions.

Setting up tables, arranging utensils, and maintaining a clean and organized dining area to create an inviting atmosphere for guests.

Addressing guest questions, resolving complaints, and providing exceptional customer service to ensure guest satisfaction.

Processing payments accurately, handling cash transactions in accordance with established procedures.

Birds Valley Resort, Munnar

Job Trainee, August 2016 – January 2017

Training in F&B service, Front office and F&B Production DECLARATION

I hereby declare the above given information is correct and complete to the best of my knowledge and belief.

Kishore P



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