LISA BUGGS

adx83l@r.postjobfree.com

803-***-****

Columbia, SC 29209

PROFESSIONAL SUMMARY

Passionate and ambitious Customer Care professional experienced in assisting customers in a vast majority of industries including finance, healthcare administration, pharmacy, information technology, and the arts. Talented at building and cultivating professional relationships by utilizing empathy, authenticity, and reliability. Well-defined communication, technical and analytical aptitudes. Ready to apply over twenty years of customer care experience to new professional challenges with a growth-oriented organization.

EXPERIENCE

7/2022-PRESENT

OPPFI

REMOTE CUSTOMER CARE REPRESENTATIVE

•Receives, responds to, investigates high volume of incoming calls utilizing listening and communication skills to identify customer needs/opportunities.

•Monitors customer feedback to identify areas of improvement in customer experience.

•Helps customers clear cache and cookies to improve their software experience.

•Assists customers with completion & verification of the entire application process.

•Assists customers with login navigation, password reset, multi-factor authentication

•Assists customers with bank verification using third party application software.

•Participates in learning and growth opportunities to enhance industry and technical knowledge.

9/2014-6/2020

PRISMA HEALTH BAPTIST PARKRIDGE

CERTIFIED PHARMACY TECHNICIAN

•Trained pharmacy students to perform inpatient pharmacy service duties.

•Stocked, labeled, and inventoried medication to keep accurate records.

•Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

•Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

•Maintained proper drug storage procedures, registries, and records for controlled drugs.

•Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality.

2/2008-9/2014

PRISMA HEALTH RICHLAND

CERTIFIED PHARMACY TECHNICIAN

•Resolved non-routine issues like third-party billing, computer system, and customer service issues.

•Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

•Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

•Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

•Solved customer problems in-person or over telephone by placing orders, navigating systems, and locating items.

•Took accurate and detailed prescription orders from physicians, nurses, and other pharmacy staff via phone.

•Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

•Answered incoming phone calls and addressed questions from customers and healthcare providers.

7/2003-2/2008

CVS PHARMACY

CERTIFIED PHARMACY TECHNICIAN

•Resolved non-routine issues like third-party billing, computer system, and customer service issues.

•Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems, and locating items.

•Counted, measured, and compounded medications following standard procedures.

•Reviewed and verified customer details and insurance provider information.

5/2001-12/2022

FIRST AMERICAN CASH ADVANCE

CUSTOMER SERVICE REPRESENTATIVE

Verbally verified application details and processed cash advance loans

12/1996-5/2001

WACHOVIA BANK

SENIOR TELLER/VAULT TELLER

•Processed cash, check, and charge transactions for customers.

•Exchanged cash transactions with other tellers.

•Prepared bulk cash transactions for armored car pickups and received bulk cash transactions.

•Restocked ATM machines as needed.

•Performed daily cash audits of vault.

EDUCATION

JUNE 2022

MASTER OF HEALTH ADMINISTRATION

UNIVERSITY OF PHOENIX

MAY 1993

BACHELOR OF ARTS, STUDIO ART

COLUMBIA COLLEGE

STRENGTHS

Strong attention to detail, accuracy, efficiency,

organization

Maintains high levels of customer satisfaction

Demonstrates determination to resolve customer

inquiries and issues

Team player and leadership skills

Ability to manage multiple tasks

Time Management

HIPAA trained

Ability to communicate /interact effectively with

customers, staff, & all levels of management

Ability to embrace technology as a means of improving

service

Work under pressure

Establish priorities

Exercise sound business judgment

Microsoft Office

Pyxis

Cerner

Epic

Athena

Medical Records Software

Contact this candidate