Elizabeth M McCabe

adx7zy@r.postjobfree.com

*** * *** *****

Nicholasville, Ky. 40356

(859) 859-***-****

Objective:

To obtain a position where I can excel and become and integral part of a team with high mechanical aptitude and a commitment to safety which can contribute to a profitable operation.

Experience:

Auto Alternative Inc.

Service Technician/Service Manager (7/2010-7/2015)

Perform diagnostics on all Customer complaints and follow through with the correct repairs in a timely manner. Meticulous with keeping all vehicles clean. Perform Quality Control on all work. Also, when time permits, help Service Manager answer phones, greet clients and write up vehicles for service. The last two years I was promoted to Service Manager. This included dispatching work based on technician skill levels, intake of parts for repairs, completing any warranty paperwork not withstanding working closely with 3rd party warranty companies for any covered services. Insured all invoices were correct and concise. Inputting all technician flat rate times for billing and weekly paychecks. Continued with ongoing training as a technician and manager. Once I became a salaried manager I took on the role of being the sole party of 24/7 on call. Meaning calls in middle of night to rescue stranded clients. I left this position ONLY due to major surgery complications after July 2015.

Valvoline Instant Oil Change. (Ashland, Inc.)

Assistant Manager (2/2008-7/2010)

Overseeing the daily operations of the store and employees, along with daily and monthly forecasts. Using Talao software in finding new employees, over interviewing and hiring. Have been in charge of many different “kinks” in our operation. Over weekly/monthly inventory, placing weekly stock orders and service pro orders. In charge of all technician training and logging their progress, along with any discipline. Weekly EH&H inspections. Handled Customer complaints and expenses.

Hitachi High Technologies (via Kelly’s Services)

Logistics Assistant (9/2007-02/2008)

Knowledge of SAP software for inventory and customer orders/invoices. Monthly charging and daily stock packing list for shipment. Work directly with automotive suppliers. Data Entry, answer phones, customer support, troubleshoot any shipping/order discrepancies.

Yazaki North America, Inc. (via Kelly’s Services)

Warranty specialist/Engineering Assistant. (09/2006-09/2007)

In charge of all Sample Data and SQAM/TIS documents being filed and logged. Maintain supplier master schedule. Sign off on all trial shipments of parts with correct parts and sample data sheets. Warranty analyst for all field/mass production returns. Maintain logs for warranty returns. Insure that all counter measures are received and that investigations are reported by any due dates.

Rework Assistant and Supervisor, Rework monthly billing (for all manufacture sort/rework) daily data entry for Microsoft access. Log all new product alerts and sorts.

Quality Control reading drawings for wire harness, rework parts, QPR/QIR’s and PDA’s

Liaison between YNAL and customers for any Quality Problems.

• There is a gap of employment here due to an accident that required me to have multiple surgeries and be off work for multiple months at a time. The short employment times are a direct result of my injuries and subsequent surgeries. However, this did not affect the knowledge of each position I was able to gather nor does it down play the personal relationships while employed with each company. My end of each employment was without malice on either end.

•

Jeff Wyler Honda

Service Advisor

First person in contact with customers, open and close the dealership. Final quality control of warranty repairs after technician had completed the assignment. Completed all warranty charges per repair order i.e. compliant/repair codes. Gained any needed approvals for repairs whether through American Honda or Aftermarket Car Care Company. Complete all customer follow up and completed daily labor schedule for all technicians.

Porsche of Lexington

Service Technician

Certified Porsche Technician, Diagnose and troubleshoot customer complaints, drivability and electrical. Performed all Quality control of all work and repairs.

Don Jacobs Honda

Service Technician (12/1998-07/2005

Certified American Honda Technician, Diagnose and troubleshoot customer complaints, drivability and electrical. Performed all Quality control of all work and repairs.

• Graduated top of my class in December 2001 with an Associates in Applied Science with an Automotive Engineering Certificate.

• Dean’s List

• Factory Training with American Honda

• Factory Training with Porsche Cars North America