Customer Service Software Engineer
Resume:
AMBER PAVLOV
SOFTWARE ENGINEER QA TESTER
Gautier, MS
********@*****.***
https://github.com/anpavlov11/
https://www.linkedin.com/in/ambernpavlov/
A software engineer with a positive track record in logistics and procurement and the technology industry. Skilled in analysis, creativity, sourcing, mathematics, leadership, communication, team management, project management, time management, collaboration, public speaking, client relationships, project planning, procurement, economic and financial data analysis, development, code testing and problem solving. Collaborates with development team to produce top-quality code. Collaborates with department leaders and team members to improve and problem solve issues but uses industry knowledge to foresee potential setbacks, both creatively and analytically, to ultimately avoid negative results. Fast-paced but accurate work. Meets objectives and complies with regulations and operational procedures.
SKILLS
JavaScript
Python
Java
CSS
HTML
Unix
React
Django
Heroku
Bootstrap
SQL
MySQL
jQuery
Programming
NodeJS
ExpressJS
Mongoose
MongoDB
PostgreSQL
Azure
Dashboards
API
Algorithms and Data Structure
Database Creation
Microsoft Office
macOS
QA testing
Windows
Typescript
EXPERIENCE
GENERAL ASSEMBLY, remote March 2022 – June 2022
Software Engineering Fellow
Full time 500+ hour, 12-week program. General Assembly's Software Engineering Immersive is a rigorous training program dedicated to giving students a well-rounded technical foundation.
●Tools/Technologies: Git/GitHub, Atom, RESTful APIs, MongoDB, PostgreSQL, Heroku, AWS
●Languages: HTML, CSS, JavaScript, Python, Ruby, SQL, Typescript
●Libraries/Frameworks: Bootstrap, Sass, jQuery, React.js, Redux, Node.js, Express.js, Mongoose
●Tools/Technologies: Git/GitHub, Atom, RESTful APIs, MongoDB, PostgreSQL, Heroku,
●Skills: MySQL · Full-Stack Development · REST APIs · jQuery · MongoDB · PostgreSQL · JSON · Node.js · SQL · Git · Django · React.js · Object-Oriented Programming (OOP)
●Projects: Drop Dead Sober - a blog for sober people with account creation and authentication, administrator interface
Travel Buddy - an app that allows users to access real-time information of weather, crime rate and points of interest
Useless Knowledge - a game app of random trivia that lets users feel good about all the useless knowledge acquired
WAITR HOLDINGS, Rocky Mount, NC April 2018 – December 2019
Operations Manager
Maintained a competitive delivery service market with outstanding KPIs and consistently exceeded company metric goals—25% growth month-over-month, 90% employee retention, 92% customer retention, 100% partner retention.
●Generated 70+ weekly reports including P&L, retention and growth.
●Created, managed and analyzed stock supply, supply deficiency/surplus and estimated availability inventories to optimize data calculations and forecasts to ensure needs were met without exceeding budgetary guidelines but often set new, lower supply quotes thereby lowering costs throughout markets company wide.
●Procured corporate and market supplies and maintained relations with vendors to manage, maintain and order market inventory—driver, management and partner supplies—while obtaining the best prices available by staying educated on pricing trends.
●Created/provided tools to help ignite growth in sales (educated field operations management on proven marketing techniques) and meet metric goals (distributed labor forecasts and interactive spreadsheets).
●Collaborated with department leaders to share ideas for improvement and problem-solving in order to maximize the benefits/profits, general company needs, per-market needs, exceptional service in a time efficient manner to minimize costs.
●Compiled and provided raw data and the structure of new data for optimized data reporting to be distributed and used for efficient and streamlined reporting.
●Collaborated with the software development team to ensure top-quality code and a user-friendly application.
●Procured partnerships with 80% of available local restaurants and negotiated the highest percentage of sales shares in the company.
●Trained all drivers on procedure, company expectations, labor laws, benefits, and customer service.
●Promoted appropriate and laudable drivers to the positions of lead or tech drivers and provided relevant training.
●Active member of Regional Management meetings providing suggestions for realizing improvements in field operations as well as suggestions on pulling and reporting accurate data.
IDENTITY DEFENDER, Ocean Springs, MS January 2006 – April 2011
Director of Operations
Operated and marketed the startup company that produced an advanced identity theft protection software and service.
●Reported to CEO and CFO and communicated/developed strong business relationships with affiliates.
●Oversaw the development of the company’s identity theft protection software and service website.
●Collaborated with the technology department to ensure top-quality code and best-of-class user experience.
●Tested the code of the web application and improved the usability of the code.
●Directed the technology, marketing, sales and customer service departments.
●Negotiated contracts with the most respected brands in software technology and software development with the intent to affiliate Identity Defender with these already renowned brands.
PARTY GIRLS INVITATIONS & GIFTS, Ocean Springs, MS August 2003 – January 2006
Floor Manager
Responsible for inventory and sales.
●Met with the owner to discuss sales strategies, order execution and procurement.
●Managed profit and loss.
●Negotiated contracts with clothing and paper manufacturers while maintaining communications to ensure ability to deliver, dependability and quality proportionate to cost.
EDUCATION
Software Engineering – General Assembly, Remote 13 June 2022
History – William Carey University, Hattiesburg, MS August 2014 - May 2017
Associate of Arts – Mississippi Gulf Coast Community College August 2012 - May 2014
Contact this candidate