Customer Service Representative
Resume:
Columbus, OH *****
******.****@*****.***
SUMMARY
Communicative customer service
professional motivated to maintain
customer satisfaction and
contribute to company success.
History managing large amounts of
inbound calls and sustaining
satisfactory relationships with
customers. Offers skill with CRM
systems paired with outstanding
active listening and multitasking
abilities.
SKILLS
• Multitasking and Prioritization
• Spanish / English
Calm and Professional Under
Pressure
•
Responding to Difficult
Customers
•
• Efficient and Detail-Oriented
• Data Entry and Maintenance
Verbal and Written
Communication
•
• Needs Assessment
Building Customer Trust and
Loyalty
•
• Customer Service
• Problem Solver
MS Office tools as Excel, Word
and Power Point
•
Fanny Anton
EXPERIENCE
January 2022 - December 2022
Customer Service Representative Netflix Columbus, OH August 2021 - January 2022
Warehouse Associate DHL Obetz, OH
April 2021 - July 2021
Cashier La Michuacana Columbus, OH
• Consulted with customers to resolve service and billing issues. Fielded customer complaints and queries, fast-tracking for problem resolution.
•
Asked probing questions to determine service needs and accurately input information into electronic systems.
•
Assisted customers with making payments or establishing payment plans to bring accounts current.
•
Collaborated with other departments to coordinate strategic marketing activities.
•
Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
•
Examined packages and goods for damage and notified vendors of replacement needs.
•
Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
•
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
•
Packed and labeled merchandise to prepare for loading and shipment to customers.
•
• Answered customer questions and provided store information. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
•
• Worked closely with front-end staff to assist customers. EDUCATION AND TRAINING
March 2019
Intermediate English
Keiser University, Nicaragua
Some College (No Degree) Marketing
Universidad Politecnica De Nicaragua, Nicaragua
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