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Customer Service Full Time

Location:
Fremont, CA
Salary:
50k
Posted:
July 10, 2023

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Resume:

KURTCONARD

Fremont, CA *****

920-***-**** - adx7z0@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-oriented Sunroom and Construction executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.

Versatile business leader bringing 23 years of experience as accomplished contractor. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Sunroom, Patio enclosure, Kitchen and Bathroom remodeling, Roofing, Concrete, Electrical, Plumbing, HVAC, Sheetmetal, Window Replacement, Wood and Tile Flooring, Painting, Drywall, and Landscaping. Performance-driven President with 19 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Dedicated executive with distinguished career in Construction. Visionary leader with proven track record of driving organizational turnaround and change management. Forward-thinking and proactive with achievements across sales, marketing, advertising and executive management.

Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Business-driven Manager with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams.

Detail-oriented President with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Determined Business Owner with commitment to excellence and more than 23 years of experience. Effective collaborator promoting Critical Path Scheduling and Apprenticeship Programs.

Accomplished Contractor with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Reliable employee seeking Carrier or Customer Service position. Offering excellent communication and good judgment.

Enthusiastic Team Member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks and training in Skills. Motivated to learn, grow and excel in Any Industry.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Carrier position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Professional with over 45 years of experience in customer relations. Excellent reputation for resolving problems and improving customer satisfaction.

ACCOMPLISHMENTS

Achieved Success and Profitability by completing Remodeling Projects with accuracy and efficiency.

Supervised team of 25 staff members.

Collaborated with team of 12 in the development of Construction Models.

Achieved Profitability by introducing Streamlined Critical Path Scheduling and Creating Effective Work Practices for All tasks.

Achieved Year over Year Increased Success through effectively helping with Budgeting, Bookkeeping, and Payroll. Documented and resolved Change-Orders which led to Satisfaction.

SKILLS

Creating and Delivering Presentations Contract Negotiation

Organizational Leadership Industry Expertise

Talent Recruitment Process Improvement

Effective Communicator and Public Employee Motivation and

Speaker Performance

Financial Planning Regulatory Compliance

Operational Analysis Budget Management

Product Development Capital and Resource Management

Strategic Planning Stakeholder Relations

Leadership and People Development Company Representation

Change and Growth Management Portfolio Management Board Oversight

WORK HISTORY

03/1989 to 05/2005 President/CEO

New Dimensions Construction Inc – Suisun City, CA

Hired and managed employees to maximize productivity while training staff on best practices and protocols. Trained each employee in all Construction Trades.

Supported and supervised team of 50 Construction professionals.

Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

Led operational team in creation, roll out and management of new product lines.

Performed everyday Bookkeeping, Weekly Payroll, and Annual Tax Returns.

12/1985 to 07/1989

Installation Supervisor

California Patio Builders Inc. – Hayward, CA

Completed visits before, during and after installations to assess quality and performance.

Conducted surveys of installation locations and noted any issues.

Oversaw internal, external and consultant work related to installations.

Coordinated materials purchasing, documentation and testing for installations.

Scheduled timelines of operations and work teams.

Directed teams in installation, testing, start-up and system commissioning tasks. Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work. Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs.

Tracked diagnostic results and collaborated with Homeowners and Sub-Contractors to resolve issues. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently.

Demonstrated respect, friendliness and willingness to help wherever needed.

01/1979 to 12/1981

Manufacturing and Distribution Warehoues Manager

Texas Aluminum Industries Inc. – Hayward, CA

Organized financial reporting, scheduling and inventory systems to enhance productivity.

Streamlined processes to enhance operational productivity and overall traceability. Controlled inventory transactions to reconcile ordering processes with demand forecasts.

Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.

Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.

Boosted team performance with enhanced employee evaluation processes. Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.

Identified and solved complex strategy obstacles to promote growth and guide business direction.

Increased efficiency and effectively supervised Eight team members to achieve optimal productivity.

Increased client retention by providing superior customer service.

Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment.

Divided and categorized cargo received and redirected shipments in response to customer requests.

Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.

Developed and managed operating budget, meeting department goals.

Documented safety action plans, quality initiatives, and team performance in Bonus system.

Cultivated member loyalty by delivering flawless service to foster client retention. Performed freight processing functions, assisting associates with irregularities in all freight.

Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .

Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.

Increased annual sales 22% by fostering customer rapport.

Implemented new Production systems, resolved performance issues and expanded processes to meet diverse needs.

EDUCATION

08/2017. Bachelor Of Applied Arts: Human Development And Psychology

University of Wisconsin At Green Bay - Green Bay WI

3.94 gpa

09/2011 Associate Of Arts And Sciences: Psychology/Human Development

University of Phoenix - Online

3.98 gpa

06/2008

Eastern New Mexico University - Portales - Portales, NM Continuing education in Psychology Human Development

3.98 gpa

03/1976 High School Diploma 18 Months Early

American High School - Fremont, CA



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