Customer Service Representative
Resume:
Amanda Tyler
Sayre, PA *****
*****.*******@*****.***
To obtain a position that will continue to allow me to grow which will result in a long career. Authorized to work in the US for any employer
Work Experience
Team Lead
CLASS A CLEANING Inc - Athens, PA
October 2022 to Present
• Manage commercial accounts
• Maintain equipment and supplies for each individual job
• Maintaining equipment such as vacuums and powerwashers Coach, RTA, Customer Service Representative
Sitel Inc
October 2015 to October 2022
• Schedule Agents for trainings
• Maintain Staffing where needed
• Conversed with customers via chat and phone
• Transferred customers to the appropriate department
• Assisted with online and phone sales
Crew Member
Dunkin Donuts
June 2015 to October 2015
• Assisted customers with orders and fulfilled orders
• Operated a cash register and counted down the register
• Maintained a clean and presentable work space
Pilot
Flying J
July 2014 to October 2014
Cashier/ Shift Lead
• Ran register
• Stock shelves
• Made coffee and tended coffee area as coffee host National Sales Support Representative
Paychex, Inc
April 2012 to January 2014
• Call prospects to set up appointments for the field representatives
• Continuously reach the quota of 150 dials/day
• Create relationships with sales representatives within the field Private First Class MP
NY Army National guard - Auburn, NY
June 2006 to June 2012
Iraqi Veteran
● Report for monthly drills
● Receive specialized training
● Perform border patrol and security duties
Education
Bachelor of Science in Sociology in Criminology
Keuka College - Keuka Park, NY
May 2010
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Microsoft Office (10+ years)
• QuickBooks (3 years)
• Phone Etiquette (10+ years)
• Live Chat
• Cold Calling
• Upselling
• Data Entry
• Sales Support
• Telemarketing
• Coffee Experience
• Account Management
• Quality Assurance
• Cash Handling
• Microsoft Powerpoint
Military Service
Branch: United States National Guard
Rank: PFC
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