Amanda Tyler

Sayre, PA *****

adx7yv@r.postjobfree.com

+1-607-***-****

To obtain a position that will continue to allow me to grow which will result in a long career. Authorized to work in the US for any employer

Work Experience

Team Lead

CLASS A CLEANING Inc - Athens, PA

October 2022 to Present

• Manage commercial accounts

• Maintain equipment and supplies for each individual job

• Maintaining equipment such as vacuums and powerwashers Coach, RTA, Customer Service Representative

Sitel Inc

October 2015 to October 2022

• Schedule Agents for trainings

• Maintain Staffing where needed

• Conversed with customers via chat and phone

• Transferred customers to the appropriate department

• Assisted with online and phone sales

Crew Member

Dunkin Donuts

June 2015 to October 2015

• Assisted customers with orders and fulfilled orders

• Operated a cash register and counted down the register

• Maintained a clean and presentable work space

Pilot

Flying J

July 2014 to October 2014

Cashier/ Shift Lead

• Ran register

• Stock shelves

• Made coffee and tended coffee area as coffee host National Sales Support Representative

Paychex, Inc

April 2012 to January 2014

• Call prospects to set up appointments for the field representatives

• Continuously reach the quota of 150 dials/day

• Create relationships with sales representatives within the field Private First Class MP

NY Army National guard - Auburn, NY

June 2006 to June 2012

Iraqi Veteran

● Report for monthly drills

● Receive specialized training

● Perform border patrol and security duties

Education

Bachelor of Science in Sociology in Criminology

Keuka College - Keuka Park, NY

May 2010

Skills

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Microsoft Office (10+ years)

• QuickBooks (3 years)

• Phone Etiquette (10+ years)

• Live Chat

• Cold Calling

• Upselling

• Data Entry

• Sales Support

• Telemarketing

• Coffee Experience

• Account Management

• Quality Assurance

• Cash Handling

• Microsoft Powerpoint

Military Service

Branch: United States National Guard

Rank: PFC

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