OBJECTIVE

To secure a challenging position that utilizes my existing skillset, capabilities and desire to grow professionally. To participate with creating and meeting goals that optimize success; both organizationally and individually.

EXPERIENCE

April 2021- Current OSF HealthCare Peoria, IL

Patient Account Associate (BlueCross Blue Shields 3rd Party Medical Biller)

Responsible for supporting management in the billing, payment posting, or collection of accounts receivable for professional claims within the Revenue Cycle. Collaborate professionally with insurance companies, third party administrators, and collections with heavy emphasis on customer phone contact.

Must maintain knowledge of current regulatory and payer requirements for claims submission and applicable guidelines for appeal of adverse payment determinations,

Collect updated information from patients, payers, and other departments in order to maintain an accurate patient record ensuring prompt accurate claim submission and payment.

Review account billing information for payments and adjustments to ensure account balances are assigned to the proper payer or patient accordingly. Review and interpret claims/remittance information in order to clearly determine appropriateness of payments and adjustments.

Recognize when account issues are present and demonstrates the appropriate actions to ensure account resolution. Actions may include relocation payments to address credits or support rebilling, update account in order to initiate rebill, or move account to an escalation.

April 2016- April 2021 Taylor Communications Dayton, OH

Credit Correspondent

Maintain quality service by learning and following established schedules, policies, and procedures

Maintains accuracy, integrity, and completion of the accounts receivable portfolio by resolving invoice disputes and collecting past due balances.

Consistently demonstrates ability to collect all accounts. Establishes a good working relationship with customer and sales team.

Collaborate professionally with Account Managers to determine credit limits, payment schedules, and/or recommending suspension of open account terms or placement in collections on accounts with unsatisfactory payment records.

Able to independently make positive, responsible decisions effecting accounts receivable or customer/sales relations without direct management approval.

2010 – 2016 NCR (formerly Retalix) Miamisburg, OH

Maintenance Billing Administrator

Communicate with customers and Account Managers via email and phone regarding purchase order requests, billing data accuracy, and contract renewal quotes

Maintain customer account information for approximately 9,000 recurring contracts (rate changes, changes in number of sites, terminations/cancellations, billing information)

Generate pro-rated contract invoices for new sales orders based on customer activation dates and assist with Month End and Year End accounting close efforts.

Submit credit requests for contract adjustments; process once required approvals are received

2003-2010 NCR (formerly Retalix) Miamisburg, OH

Customer Service /Team Lead

Assisted Call Center Manager with the interviewing, hiring and training for the Department

Managed Call Center employee schedules and any necessary adjustment for a 24/7 environment

Collaborated with 15 internal and external Support Teams to effectively exceed customer expectations.

Reviewed customer orders and contracts to ensure accurate information was maintained and updated in the call tracking system.

EDUCATION

Washington Community High School (Washington, IL.)

Illinois Central College (East Peoria, IL.) – Associate Degree of Arts and Science