Leslee Lechuga

Saginaw MI, ***** CP 520-***-****

OBJECTIVE: To obtain a challenging position with a dynamic company that will allow me to use my experiences and decision- making skills to provide support and direction in a positive manner.

EXPERIENCE:

Independent Wellness Center

March 2022 to March 2023

Patient Care Coordinator

As a patient care coordinator I helped ensure the clinic operated consistently on a day to day basis by meeting the patients needs and delivering high quality service.

●Checking patients in and out for various appointments/ answering incoming phone calls

●Creating online state portals for the AZDHS medical marijuana program and filing the patient applications

●Creating nightly audits on all financial transactions for daily tracking

●Organizing and maintaining records, files and databases

●Maintaining office equipment and inventory

Assisting the on-site doctor with patient flow, vitamin injections, prepping IV therapy bags, and prepped patient rooms prior to treatment. Attended various marketing events with the owner and assisted with creating marketing material. In addition to other various tasks assigned by the Owner.

Ketamine Wellness Centers

February 2021 to March 2022

Lead Patient Liaison

As a Patient Liaison I educated new potential patients on the key process of receiving treatment for both mental health and neurological pain. Through our online and phone system I was able to help patients receive proper education on all processes and treatment plans. After 90 days of employment I was then promoted to Lead Patient Liaison.

●Answering phone calls, emails and text messages on a timely manner

●Obtaining and and uploading patient medical information

●Insurance Verification

●Established and trained a liaison team and increased new patient growth by 80% by setting individual and team goals

●Oversaw nightly audits and daily spreadsheets on all active patients

Assisted multiple departments, the CEO with new company merges, training’s, and any other additional support through a leadership role.

Pure Chiropractic

October 2018 to December 2020

Gilbert Complete Medical Clinic

Front Office Manager

As a Front Office Manager my goal was to ensure the clinic operated consistently on a day to day basis by meeting the patients needs and delivering high quality service.

●Transcribed chiropractic examinations and diagnosis codes onto patient records

●Insurance verification

●Achieved 65% revenue through CPT 10 billing and coding, electronic claim batches, HICFA paper billing, and insurance collections

●Organizing and maintaining records, files and databases

●Record keeping on on medical Liens and releases

Assisted chiropractor with patient examinations, X-ray development, patient prep pre/post care, front desk duties, and other tasks assigned by the Owner. Assisted the medical spa and medical clinic as needed.

Elements Massage -

July 2016 to May 2018

Studio Manager

As a Wellness Associate I helped ensure the office operated consistently on a day to day basis by meeting customer needs and delivering high quality service.

●Membership sales

●Organizing and maintaining records, files and databases

●Team training and goal setting

●Checking customers in and out, answering phone calls, and taking payments

●Maintained spreadsheets to ensure daily, weekly, monthly goals are achieved

Assisted owners on marketing events, general manager on new opening locations, hiring, training, and any other duties and tasks assigned to me. After 6 months of employment I was promoted to assistant manager then manager after 60 days.

MASSAGE ENVY SPA September 2014 to July /2016

Wellness Consultant/Sales Associate

As a Wellness Consultant I helped ensure the office operated consistently on a day to day basis by meeting customer needs and delivering high quality service.

●Membership sales

●Organizing and maintaining records, files and databases

●Checking customers in and out, answering phone calls, and taking payments

●Maintained goals assigned to me by my manager

●Checking customers in and out, answering phone calls, and collecting payments

EARNARDT NISSAN

3/2014- 5/2014

Sales Consultant

Collaborated with colleagues to exchange selling strategies and marketing information. Negotiated prices, terms of sales and service agreements with new buyers, quoted prices and term information and other contract specifics. Stayed up to date on current and upcoming financing options, Current knowledge on all stocked inventory.

JALIN ENTERPRISES,

ASARCO RAY COMPLEX 12/2011-3/2014

Project Manager/Shift Lead

Project Planning. Planning and supervising all major geological builds for core drilling within an active mine site. maintaining maps and inventory on all existing drill sites. Record of all drilling material being stocked and sent to labs for testing. Training all employees on new protocols, equipment use and lab testing procedures. Running daily team meetings on all current projects and protocols to maintain a safe and healthy environment. Up to date knowledge on all MSHA rules and regulations as well as knowledge on all mining rules. First aid and CPR certified

Planning and supervising all Hydrology draining wells.

REB INDUSTRIAL MAINTENANCE,

HAYDEN OPERATIONS 5/2011-10/2011

Laborer/Helper

Inspect job sites before starting any new projects to determine the safety of the work zone. Distribute and utilize building materials, machinery and tools with all team members. Assisting job leads with new projects in a timely fashion. OSHA compliance, First aid and CPR certified.

JALIN ENTERPRISES,

ASARCO RAY COMPLEX 1/2011-5/2011

Ray Warehouse

Solid experience in warehouse operations including loading and unloading trucks, shipping and receiving, order picking/packing, staging and stocking. Labeling freight, monitoring inventory, using computers to maintain records and track shipments. Proficient use of pallet jacks and forklifts.

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