Customer Service Front Desk

Ketawalage Dhawala Anjalee Pathiraja

B a n k e r

A h a r d - w o r k i n g e m p l o y e e w i t h g o o d c u s t o m e r s e r v i c e m u l t i - t a s k i n g a n d t i m e m a n a g e m e n t a b i l i t i e s . D e v o t e d t o g i v i n g e v e r y c u s t o m e r m e m o r a b l e a n d p o s i t i v e e x p e r i e n c e s . 1 7 + y e a r s o f h i s t o r y o f s u c c e s s i n P e o p l e ' s

b a n k s r i L a n k a .

Experience

2020 February -2022 December

People's Bank Avissawella Sri Lanka

Acting Branch Manager

Managed and inspired team members to perform fully potential driving the branch's full potential. Disciplined employees to encourage compliance with company policies and guidelines. Establish and build customer relationships through targeted outreach and initiatives. Boosted customer base by acquiring new customers and identifying needs to deliver relevant products. Worked cross-functionally plan and established the branch goals supporting strategic objectives.

2017 - 2023

People's Bank Sri Lanka

Deputy Manager

Planned and controlled day-to-day operations. Delivering good customer service. Establishing and maintaining strong relationships with customer community and business partners. Compliance with banking policies and procedures. Monitoring and preparing Credit facilities and other advances.

2012- 2017

People's Bank Sri Lanka

Assistant Manager

Preparing credit proposals financial analysis and credit evaluation. Maintaining good customer service. maintaining constant communication with the manager and staff. Compliance with the rules and regulations of the bank.

2005- 2012

People's Bank Sri Lanka

Staff Assistant

Handled the current accounts and savings account tasks. Credit limit preparation and handling trade finance tasks. Compliance with policies and procedures.preparing credit proposals and financial analyses.

adx7xk@r.postjobfree.com

Contact

Phone

+1-631-***-****

Email

adx7xk@r.postjobfree.com

Address

500,Peconoc Street,Aprt 274B RankonkomaNo New York

Education

2017

MBA

Cardiff Metropolitan University

2012

Diploma In Banking And Finance

Institute Of Bankers in Sri Lanka

2003

G. C. E. Advanced Level

Visaka College - Colombo

Language

English Sinhala

Expertise

Customer support Front desk operations Corporate loan handling Personel loan handling

Human resource management

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