DE’VON MILLER

619-***-****) ● adx7xh@r.postjobfree.com

Experienced Network / Systems Administrator with Networking, Security, Desktop Support and UCCE experience. Best described as resourceful, innovative and flexible. Goal oriented and an asset to any esteemed organization. U.S. Veteran - Honorable Discharge

KEY SKILLS

•Cisco Unified Communications system (VOIP) end-user configuration

•Telecom Repair/Install/Configurations for IP Based and POTS phone systems

•Microsoft Exchange Server/ Microsoft Server 2012 R2 / Microsoft Office 365

•Installed and operated POTS and VOIP telephony switches and routers

•Wired, configured, and maintained Voice and Data LAN’s

•Maintained electrical code standards and specifications and troubleshoot failed nodes in the network infrastructure

•Performed Mechanical and Fusion Splicing on Fiber Optic cabling

•Monitored all Networking Nodes Via Solar Winds

•Utilized Cisco Call manager to configure VOIP phones

•Used VMware to install Cisco Call Manager in order to configure VOIP and Secure VOIP

•Organized Fiber Patch Panel and Ethernet punch down blocks

•iOS operating system experience with sound and production software and technology

EDUCATION/CERTIFICATION

Certifications:

•Cisco Systems: CCNA (in progress)

•Network Cabling Technician - Copper, NCTC – 2015

•Network Cabling Technician - Fiber, NCTC – 2015

•Certification of AN/TSQ-227A Digital Technical Control

•Certification in Sound Engineering and Music Production Technology

Additional Training:

•Certification of Completion, CompTIA CLOUD+

•Certification of Completion, CompTIA A+

•Certification of Completion, CompTIA Network+

•Certification of Completion, CompTIA Security+

•Cisco Data and Voice

•Cisco Switching and Routing

•Bicsii Fiber Optic Repair and installation

•Corning Fiber Optic Install and Repair Course

Education:

•Cybersecurity Professional Vet Tec Program, Lab Four Professional Development Center, Memphis, TN, 2020 - 2021

•Certification Training, Lab Four Professional Development Center, Memphis, TN, 2019

•B.S. Computer Science, California College – San Diego, CA – (In Progress) April 2018 – January 2019

•A.A. Music Studies, Miramar College -San Diego, CA – Aug 2015 -Aug 2017

Competency:

•Microsoft Office Suite 2016

•VMware

•UCCE Devices

•Windows Server 2008 RT

•Windows Server 2016

•PuTTy/RDP

•PBX

•Windows XP/Vista/7/8/10

•Cisco Call Manager/VoIP

•Antivirus / Malware

•Active Directory

•Remote Access Software

•Ticketing Software

•ISDN

•

•Customer Service

•Logic Pro X

•FL Studios

•Desktop Support

•Firewall

•TCP/IP

•Solar Winds

•h.323

•SIP

WORK EXPERIENCE

Signature Soundz LLC. -Producer/Sound Engineer-2019- Present

Edited vocal recordings and musical compositions via DAW’s (Digital Audio Workstation)

Managed the technical areas of audio recording and storage.

Recorded and mixed studio albums.

Hosted Recording sessions Via Logic Pro X and Pro Tools

Provided backups to all music via usb, external, and cloud storage

Recorded and edited Video and Pictures of events for artists and vendors.

Upgraded, Repaired, and Performed scheduled maintenance on user PC’s and Mac’s

Scouts and oversees the artistic development of recording artists and songwriters

Define Project Roles and Responsibilities in close collaboration with the customer

Learn from recent projects to identify and recommend improvements, cost saving initiatives.

IT Technician/Imaging Dec 2022- Present

DUPONT/IFF (International Flavors and Fragrances)/Avaso Technology Solutions)

Imaged, Configured, and updated desktops, laptops, and surface pro tablets to customer standards.

Installed, tested, and troubleshot local and network printers.

Provided server account management and zscaler client connectivity support

Performed Windows 10 Dupont to Windows 10 IFF image for over 50 users.

Resolve Various Technical Problems ranging from PC’s, Hardware, Software, Network Printers, and LAN/WAN.

Provided Technical support for users onsite.

meet with clients or users to find out their data migration needs

undertake an audit of existing data

cleanse data as necessary to remove the potential for issues with data migration

test the system after the migration process

find and fix any outstanding faults or issues with migrated data

document the processes undertaken, any issues, and fixes that have been deployed

develop best practice standards and protocols for data migration.

Replaced Avaya VOIP phones with Poly CCX-500 Microsoft teams phones.

Dealt with Network mapping tools such as Nettool I.e to migrate Dupont network to IFF network.

Mapped Cisco Switch interfaces to migrate to Avaya Switch Ports.

Prepared Wireless Survey Reports

IT Technician

ALPA (Air Line Pilot Association)/Robert Half Sept 2022- Nov 2022

Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.

Installing and configuring appropriate software and functions according to specifications.

Provide orientation and guidance to users on how to operate new software and computer equipment

Troubleshoot hardware and software issues.

Performing tests and evaluations of new software and hardware.

Providing support to users and being a point of contact for error reporting.

Managed and created technical documentation.

Data Security Administrator May 2021 - Sept 2021

Fed Ex World Technology Center/ TEKSystems

RFL- Contact cut due to budget. Reference – Malorie Berretta-Mtaff@teksystems

•Monitor Public (External) and Managed PKI (Private/Internal) CA SSL/TLS Certificates for upcoming expiration dates

•Processed SSL Certificate requests with factored approval process (Service Now /DigiCert).

•Managed SSL/TLS Certificates associated with the Certificate Authority (CA)

•Revoke SSL Certificates which are no longer being used in both Managed PKI and Public CA portals

•Resolved SSL certificate related support tickets and questions via Service Now ticketing system

•Consult with other members of Data Security Team unit and technical users to identify PKI requirements and share requirements documentation with users and vendors.

•Monitor all expiry notifications to ensure no issues result from Certificate expiration

•Follow processes to maintain the DLP system (McAfee).

•Monitor and respond to alerts generated from the DLP systems and other technologies

•Understand and follow the incident response process through event escalations

•Analyze event/alert patterns to properly interpret and prioritize threats with available DLP tools and other data protection devices. (McAfee ePolicy/ DLP Incident Lists)

•Utilized Identity and access management tools such as Okta for MFA to applications and Identity Servers

•Worked with the Security team to implement customized solutions with policy-based control to ensure secure access.

•Used AWS IAM to build ARNS by using Active Directory Groups for IAM roles and user attributes

System Administrator/Desktop Engineer (Contracts)

City of Memphis /Satellite Medical Center/Computers & Networks/All Covered/Lakeside Behavioral Health System

RFL- June 2019 – May 2021

•Manages the flow of hardware/software goods from manufacturers and maintains inventory records.

•Acts as a point of contact for customers to obtain technical support.

•install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.

•Keep users informed about the status of their tickets/requests and confirm the resolution of client issues.

•Created accurate documentation of company assets complete with user details.

• Assembles, installs, configures, modifies, moves and/or relocates hardware/software per end user requirements.

•Reset Desktop and email passwords via Microsoft Azure Active Directory.

•Identify the causes of networking problems via OSI layer troubleshooting steps to find the cause of Network issues.

•Troubleshoot network or connectivity problems for users or user groups

•Working as part of a team to provide IT support for PC’s, printers, scanners, Networking etc.

•Administering office 365 and Antivirus software to over 1000 users in the U.S.

•Assessed all calls in a professional and timely manner either immediately or in 24 hours.

•Managing and maintaining Webroot antivirus to ensure all users stay protected and have updated software.

•Completed computer migrations and upgrades from windows 7 to windows 10

•Performs hands on fixes at the desktop level, including installing, and upgrading software and or hardware.

•Performed diagnostics and troubleshooting of hardware issues and documenting help desk tickets/resolutions.

•Reset Desktop and Email user passwords via Windows Active Directory Domain Services and Microsoft Azure Active Directory

•Test computer software or hardware, using standard diagnostic testing equipment and procedures.

•Worked with multiple pc’s remotely providing troubleshooting steps for end users having technical issues.

•Applied Phone, email and Web support to over 1000 employees across the US and Canada

•Adhered to OPSEC policies to prevent system intrusion

•Implemented OSI layer to inform user on how apply procedure to prevent future issues

•Building rapport with customers through active listening and detailed notation

•Used Citrix server to push software, administer software updates, and RDP to remote servers for user and email password resets.

•Used Ticketing system to analyze and monitor trouble calls in a timely manner.

•Used Proper Identity Management for Users Security of User PII

•Applied Principle of least Privilege to ensure Data Authorization for Users and User groups

•Gathering and replacing obsolete equipment at multiple sites

•Ensuring that the new Desktop setup had Windows 10.

IT Systems Admin (Project)

Robert Half Technology / Lakeside Behavioral Health System Oct 2020 - Nov 2020

•2-week project to Upgrade all Devices on Network from Windows 7 to Windows 10 via Dell image assist and USB drives.

Network Technician (Contract) Feb 2016 – Apr 2018

National Pen / West Development/ Ledgent Technologies /Outsource Staffing / AT&T

•Assisted in the organization and consolidation of computer hardware and peripherals not in use.

•Safely removed and secured 40 hard drives from company assets for disposal.

•Responsible for installing, maintaining, and repairing residential cable television and Internet services.

•Serviced feeder lines that provide cable access to several construction sites or businesses

•Ran the Fiber optic trunk lines for the downtown service area project.

•Inspected cable lines, laid networking cables, terminated fiber and CAT 5 and 6 cables.

•Developed and attained customer experience of sales and objectives for the store.

•Met all sales objectives while handling all administrative aspects

•Provided critical feedback to Store Manager regarding product and service needs

•Ensured excellent customer service

•Maintained software and network functionality.

•Responsible for collecting field and network data to help facilitate records

•Conducted data collection, mapping, and field photography to help the engineering team with Network Reconnaissance

Senior Networking and Voice Administrator/ Senior Network Cable Tech Nov 2011 – Apr 2015

United States Marine Corps

•Installed, configured, and operated POTS and VOIP phones via Cisco Call Manager and DEOS PBX Switches and routers

•Wired, configured, and maintained Voice and Data VLAN’s via Cisco Routers, Switches and Call Manager

•Maintained National Electrical Code (NEC) standards and specifications

•Troubleshoot failed nodes in the network infrastructure via Network hardware and software tools

•Performed Mechanical and Fusion Splicing on Fiber Optic cabling for repair

•Monitored all Networking Nodes on Military base Via SolarWinds Remote Monitoring and Management tools

•Used VMware on Windows server to administer Cisco Call Manager in order to configure VOIP and Secure VOIP

•Organized Fiber Patch Panel and Ethernet punch down blocks for POTS and Network Ports

•Laid, terminated and repaired (Mechanical and fusion splicing of) fiber optic cabling.

•Responsible for the inventory and documentation for Encryption hardware

•Managed over $100,000 in Networking and Fiber Optic Communications Equipment

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