Customer Service Optical Manager

Penny S. Staples

Phone: 804-***-****

Email: *********@***.***

Manager/Licensed Optician with 25 + years experience. Highly regarded for consistently achieving superior sales results through leadership, planning and effective implementation.

Management style is to lead by action, access the situation, and create consensus through effective communication at all levels, internally and with the public.

QUALIFICATIONS:

Smart, results oriented and high energy professional with a track record of success. Strong work ethics, hands-on individual who can achieve long term systematic process improvements. Demonstrates extremely high sense of urgency: capable of handling multiple priorities and time demands. Excellent interpersonal, communication and presentations skills. Ability to interact and communicate with all levels of management, physicians, staff, vendors and patients. Analyze complex problems and conceptualize alternative solutions. Proficient with Computers, including Word, Excel, including some Office software, Office Mate, Advanced MD, EMA, Management Plus etc. Also Familiar with Optical Insurances VSP, Spectera, EyeMed, Medicaid, Medicare, etc.

Areas of strengths include:

*Drive profitable sales growth by fostering delivery of customer focused retail selling culture.

*Develop inventory budget and ensure products are effectively merchandised.

*Develop and facilitate product and sales training for all retail and technical staff

*Personnel management including selecting and retaining staff, setting expectations, facilitating development, and evaluating performance.

* Team Player * Organization * Insurance Billing

EDUCATION:

Paperwork in to set for Florida Optician License

Opticianary Licensed in South Carolina

ABO/NCLE Certified

Opticianary Licensed in Virginia

Multiple Technical Training Programs in the Optical Field

Various Continuing Education Courses

EMPLOYMENT:

2019 to Present

For Eyes Optical Regional Manager

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success. Kept inventories accurate with cycle counts and audits to identify and resolve variances. Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our skilled team. Coached sales associates on product knowledge by using hands-on training tools.

2017 to 2019

The Eyesite of Bluffton Optical Manager

Managed Optical shop, Frame buying, training and recruiting

Staff, Finish Lab work, Customer service, Reports, Insurance Billing, Contact lens training. Repairs and adjustments. Increased Business over 42% annually. All office functions responsibility.

2014 to 2017

Palmetto Eye Specialists Optical Manager

Oversea 5 locations within the Low Country area. Reports, trouble shoot, Customer relations, Plan and execute sales, promotions. Meet with Vendors, Frame purchasing. Works directly under Doctors, and Chief Operating Officer.

2001-2014

Safe-Lite Optical Regional Manager

Oversea 9 locations in 3 states. Train staff in retail sales and technical opticianry. Build business by instituting sales, promos, trunk shows, etc. Inventory control, Deal with patient concerns and issues. Set expectations and sales goals for staff. Evaluate staff, Reports, control business expenses. Increased business 38% annually overall in all 9 locations.

2002-2003

Sam's Club Optical Optical Manager

Assist patients, Reports, Work with Store General Managers,

Build business, Teamwork, and Assist Doctors. Troubleshoot

Problems, Training. All office functions.

1999-2002

Precision Optical / Albemarle Ophthalmology Optical Manager

Managed Optical shop, Frame buying, training and recruiting

Staff, Finish Lab work, Customer service, Reports, Insurance Billing, Contact lens training. Repairs and adjustments. Increased Business over 25% annually. All office functions

1994-1999 Pearle Express/ Corporate and Franchise stores

Virginia Beach, VA. / Norfolk, VA. / Honolulu, Hi. (Multi Locations)

Worked in both Pearle and Sears Optical learned both sides.

Optical Manager in all Locations:

Reports, Training, Build Business, Contact I & R, Assist Dr, Increased sales average over 17+ percent each year. Team building, all office functions

1991-1994 Lenscrafters Optical Manager

Responsible for retail floor, training, staffing schedules. Repairs and adjustments. Reports, Customer complaints, Assisting customers and Doctor.

Also worked for Benson Optical, NuVision in early years In Michigan

***References upon Request***

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