Customer Service Call Center
Resume:
**** * **** *** *** *E, SC ***** / 843-***-**** /*************@*****.***
Jalia Cotton
Objective
To attend a 4-year college and receive a Bachelor Business Degree.
Education
Hartsville High School
701 Lewellyn Drive
Hartsville, South Carolina
Graduation date: May 27, 2016
G.P.A. 3.0
Experiences
KFC
Cashier, Hartsville, SC
(January 2015- January 2020)
• Provided excellent, quality customer service
• Receive payment from customers by cash and credit cards
• Issue receipts, refunds, credits, or change outstanding to customers
• Resolve customer complaints
• Calculate money in cash drawers at the beginning and the ending of shifts to make sure that amounts is accurate and that there is sufficient change
• Welcome customers entering in restaurant
• Maintain spotless areas
• Exuded friendly, courteous, and positive attitude and demonstrated professionalism
• Provided phone support from steady incoming calls at service desk.
Footaction,
cashier, Florence, SC
October 2019- April 2020
• Greeting customers
• Folding and hanging up clothes
• Dealing with shipment
• Answer phone calls
• Online orders
• Handled cash cards and checks
Piggly wiggly,
cashier, Hartsville SC
May 2020- August 2020
• Greeting customers
• Answer phone
• Handled cash cards and checks
Honda,
floater, timmonsville SC
5/10/21 - 8/15/21
• learning everyone process going to wherever I was needed for the day
Mohawk
Superba 08/20/21 - 12/10/21
• Turn yarn into carpet
• Work 12 hours 2-2-3
Sally beauty,
Cashier, Hartsville SC
7/2/20 - 5/10/21
• Handled cash cards and checks
• Answering telephones
• Order hair products and facial products
• Handled shipment trucks
• Answering questions and concerns
Sykes Enterprise,
call center representative, Sumter SC
12/27/21- 5/3/23
• Dealing with credit card accounts, and checking accounts
• Make payments
• Tech support
• File billing and fraud disputes
• Transfers
• Take calls for 8 hours
• Remote
Organizations/Activities
DCIT(Darlington County Institute of Technology)
(2014-2015)
• Attended Entrepreneurship and leadership classes
• Learn to create mock start up company
• Learned buy and study trends in stocks
Church Volunteer
(2012-2017)
• Broad church volunteering and religious service experience
• Assisted with Christmas services and other events.
• Helped plan Youth Anniversary and Fun day events.
• Assisted senior citizens as needed.
• Contributed to Sunday school program development
Skills
• Exceptional customer services
• Ability to communicate effectively with customers, peers, and management
• A team player who possesses the ability to work in a learning environment
• Proficient: Microsoft Office, Internet Explorer
Interest
• Studying Business Management
• Volunteering to mentor and tutor other students
• Ability to effectively keep up with the latest trends
• Traveling across the country
• Collecting rare and valuable sneakers
Contact this candidate