Administrative Assistant - Customer Service
Resume:
AL-NISA Q. MUNIZ
PROFILE
Result-driven professional, 40+ years’ experience working as an HR Assistant, Administrative Assistant, Medial Assistant, Data Entry Clerk, Customer Service, Compliance Specialist, and Security Officer.
Development of long-term strategies that align with organizational goals, proficient in creating innovative ideas. Excited to bring talents of organization, cross department collaboration and employment satisfaction attained from prior career opportunities and achieved challenges.
PHONE:
EMAIL:
*********@*****.***
CERTIFICATES
NJ Substitute Certificate
License# 01668092
SORA
License# 246612E
SKILLS
Microsoft Office Suite, Excel, Word, PowerPoint,
Google Workspace,
Employee Recruitment
Event Planning
Biling and Inventory
Financial Reporting
Data Analysis
Workflow Optimization
Verbal & Written Communication
Conflict Resolution
Detail-oriented
Customer Service
HOBBIES/INTERESTS
Pop Warner Youth Cheer Coach
Community Service Club Advisor
Book/Poetry Club
Karaoke
Cruise Vacations
Camping
EDUCATION
Essex County College,
Social Science/Business Administration - Dean’s List (3.45 GPA)
Newark, NJ 2016 – Anticipate graduate - December 2023
Phi Theta Kappa Chapter – Alpha Theta Member
IBT Business School,
Computer Programmer
Certificate Achieved
Newark, NJ 1986 – 1987
WORK EXPERIENCE
East Orange Board of Education, East Orange, NJ
East Orange Campus High School
Administrative Assistant / Guidance Secretary
11/02 - Current
Provide administrative support to Administrators, Director and 8 counselors.
Supervise data entry-clerk and clerical assistant.
Oversee daily operations of the Counseling Office.
Orchestrate calendars of school events.
Generate letters, bulletins, monthly reports, PowerPoint slides, and spreadsheets.
Schedule parent/teacher meetings, workshops, conferences, college tours, and school field trips.
Compiled, and organize reports, folders, discipline records, and test scores.
Systemized student records, registrations, withdrawals, transcripts, and college applications.
Liaison between school and government officials.
Administer scholarships, financial aid application, and alternative resources.
Create scholarship and graduation programs.
Orchestrate the distribution of diplomas.
Manage schools accounts, budget, and requisitions.
Implemented inventory control to monitor school’s supplies, reducing the number of stock-outs by 90%.
Securitas Security Service USA, Cedar Knolls, NJ
Security Guard (Merck Co.)
10/19- 3/2021
Monitored premises to prevent theft, violence and unauthorized persons or vehicles.
Conducted initial screenings bags and packages.
Completed reports by recording observations, information, occurrences, and surveillance activities.
Verbal and nonverbal communicator to employees and outside contractors.
Toured building and inspect gates to ensure proper function and security.
Securitas Security Service USA, Jersey City, NJ
Security Guard
3/2018-9/2019
Verbal and nonverbal communicator to patrons.
Secured and monitored crowd control at Red Bull Arena, Met Life Stadium.
Monitored and authorized entrance and departure of employees, players, and visitors.
Serve as crime deterrent for potential criminal acts.
Completed reports by recording observations, information, occurrences, and surveillance activities.
Prudential Insurance Company, Newark, NJ
Prudential Financial, Newark, NJ
Securities Compliance Associate
1/1995-2/002
Monitored and investigated proprietary trading activities of 1800 designated company employees.
Analyzed, research and filed employee’s profiles and brokerage accounts.
Facilitated and conducted annual file audits.
Maintained and administered Prudential’s Personal Trading Policy to employees.
Prudential Realty Group, Parsippany, NJ
Human Resource Assistant
1/1991-12/1995
Provided administrative support to Vice President and Human Resource Director.
Scheduled appointments, maintain calendars and made travel arrangements.
Maintained database of 400 employee personnel and attendance records.
Organized, maintained, and evaluated personnel files for corporate and field employees.
Maintained and administered HR forms, policy, and procedure memorandums.
Served as paymaster, monitored full and part-time corporate and field employees.
Gathered, organized, and processed maternity, disability, and separation paperwork.
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